{"id":48855,"url":"https://alion.io/job/ptc-cloud-service-operations-engineer-associate","title":"Cloud Service Operations Engineer (*Windchill Support)","company":{"id":7480,"name":"PTC","domain":"ptc.com","url":"https://alion.io/company/ptc","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":88,"open_postings":29,"ghost_share":0,"stale_share":0.483,"repost_share":0,"time_to_fill_p50_days":47,"computed_at":"2026-11-02T06:13:15Z"}},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Gurgaon, India","Pune, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Apache HTTP Server","optional":false},{"name":"Apache Tomcat","optional":false},{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"Oracle","optional":false},{"name":"PowerShell","optional":false},{"name":"SQL","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":false},{"name":"Java","optional":true}],"status":"live","first_seen_at":"2026-08-10T00:00:00Z","employer_posted_date":"2026-09-15","last_verified_at":"2026-11-02T16:57:47Z","board_verified":true,"closed_at":null,"days_open":84,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":84},"description":"Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business.\nOur people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow - all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.\nJob Summary\nThe Associate Engineer - Windchill Cloud is responsible for supporting the deployment, configuration, maintenance, and upgrade of PTC Windchill applications hosted in cloud environments. Working under the guidance of senior engineers, the role focuses on delivering reliable cloud services, resolving technical issues, and ensuring compliance with PTC Cloud standards, security practices, and operational procedures.\nKey Responsibilities\nInstallation & Deployment\nAssist in deploying Windchill applications, build packages, CCDs, CPS, Maintenance Releases (MRs), temporary patches and Rehost.\nValidate deployments and resolve basic deployment issues.\nConfiguration & Maintenance\nConfigure Windchill and supporting components according to PTC Cloud standards.\nPerform routine system administration tasks, including log cleanup, cache management, index rebuilding, health checks, and service validation.\nUpgrades & Support\nAssist in executing Windchill version upgrades, CPS, and MR updates.\nPerform post-upgrade validation and basic troubleshooting.\nInvestigate application, publishing, and deployment issues, escalating complex problems as required.\nCustomer & Operational Support\nSupport customer change requests, scheduled maintenance, and production activities.\nMaintain technical documentation, deployment records, and knowledge articles.\nCollaborate with cross-functional teams to ensure timely service delivery and customer satisfaction.\nRequired Skills\nBasic knowledge of PTC Windchill PLM and cloud concepts.\nFamiliarity with Linux, Windows Server, Apache, Tomcat, Oracle Database, and SQL.\nBasic scripting knowledge (Shell/PowerShell).\nUnderstanding of deployment, troubleshooting, and system administration.\nStrong analytical, communication, and problem-solving skills.\nQualifications\nBachelor's degree in Computer Science, Information Technology, Engineering, or a related discipline.\nKnowledge of cloud platforms (AWS/Azure) and Windchill administration is an added advantage.\nLife at PTC is about more than working with today’s most cutting-edge technologies to transform the physical world. It’s about showing up as you are and working alongside some of today’s most talented industry leaders to transform the world around you.\nIf you share our passion for problem-solving through innovation, you’ll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us?\nWe respect the privacy rights of individuals and are committed to handling Personal Information responsibly and in accordance with all applicable privacy and data protection laws. Review our Privacy Policy here.\"","description_format":"text","description_chars":3222,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["CAD, PLM & BIM Software","AR & VR Software","Industrial IoT (IIoT)","Field Service Management Software"],"lifecycle":[{"event":"open","at":"2026-08-10T00:00:00Z"},{"event":"close","at":"2026-08-18T10:30:43Z"},{"event":"reopen","at":"2026-09-15T15:55:51Z"}],"visa":[],"liveness":{"score":17,"band":"cold","label":"Long shot","p_open":1,"p_active":0.48,"p_room":0.36,"age_days":84,"expected_fill_days":47,"reasons":["conf:4","velocity","win:tail","crowd:brand"],"computed_at":"2026-11-02T06:13:15Z"},"pay":null,"html_url":"https://alion.io/job/ptc-cloud-service-operations-engineer-associate","json_url":"https://alion.io/job/ptc-cloud-service-operations-engineer-associate.json","meta":{"generated_at":"2026-11-02T20:22:04Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":28454,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":7480},"rest":"https://alion.io/mcp/rest/get_company?id=7480"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fptc-cloud-service-operations-engineer-associate"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fptc-cloud-service-operations-engineer-associate"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fptc-cloud-service-operations-engineer-associate"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ptc-cloud-service-operations-engineer-associate\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fptc-cloud-service-operations-engineer-associate"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":48855}},{"tool":"search_jobs","arguments":{"company":"ptc.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":48855},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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