{"id":196266,"url":"https://alion.io/job/ptc-cloudops-lead","title":"CloudOps Lead","company":{"id":7480,"name":"PTC","domain":"ptc.com","url":"https://alion.io/company/ptc","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":87,"open_postings":26,"ghost_share":0,"stale_share":0.538,"repost_share":0,"time_to_fill_p50_days":47,"computed_at":"2026-10-26T05:57:25Z"}},"role":"DevOps","role_family":"DevOps","seniority":"lead","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Budapest, Hungary","Debrecen, Hungary"],"countries":["HU"],"hiring_countries":["HU"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":34000,"max_usd":94000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1037},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"CI/CD","optional":false},{"name":"Kubernetes","optional":false},{"name":"Platform Engineering","optional":false}],"status":"live","first_seen_at":"2026-09-03T12:31:12Z","employer_posted_date":"2026-09-03","last_verified_at":"2026-10-26T08:42:51Z","board_verified":true,"closed_at":null,"days_open":52,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":52},"description":"Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business.\nOur people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow - all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.\nAbout the Role\nWe are looking for an experiencedCloudOpsLead to own the operation, reliability, security, and continuous improvement of our cloud-hosted software offerings. This roleis responsible forleading Cloud Operations activities across SaaS and hosted customer environments, driving automation, ensuring compliance, supporting customer onboarding and operations, and partnering closely with Development, DevOps, Product Management, Security, and Customer Success teams.\nThe ideal candidate combines strong cloud engineeringexpertisewith operational leadership, customer focus, and a passion for automation.\nKey Responsibilities:\nCloud Platform Operations\nOwn day-to-day operation of customer-hosted and SaaS cloud environments.\n\nEnsure platform reliability, scalability, performance, and availability.\n\nManage infrastructure across Azure and AWS environments.\n\nEstablish andmaintainoperational standards, service levels, and runbooks.\n\nDrive continuous service improvement initiatives.\n\nCustomer Operations & Support\nAct as a technical escalation point for complex customer issues.\n\nCollaborate with Customer Success, Support, and Professional Services teamsregardingcustomer requests and operational needs.\n\nSupport customer onboarding, upgrades, migrations, provisioning, and environment lifecycle management.\n\nLead incident response, root cause investigations, and corrective actions.\n\nSecurity & Compliance\nMaintain a strong cloud security posture across all managed environments.\n\nCoordinate vulnerability management, security scanning, remediation efforts, and compliance activities.\n\nSupport regulatory and customer compliance initiatives, including cloud security assessments and audits.\n\nEnsure implementation of secure operational practices and infrastructure governance.\n\nAutomation & Platform Engineering\nIdentifyandeliminatemanual operational processes through automation.\n\nDesign and implement Infrastructure as Code, self-service capabilities, and operational tooling.\n\nImprove deployment, provisioning, upgrade, andmaintenanceworkflows.\n\nPromote an automation-first culture within Cloud Operations.\n\nMonitoring, Reliability & Cost Management\nOwn observability strategy, monitoring, alerting, and operational reporting.\n\nDefine and measure operational KPIs, SLAs, and service quality targets.\n\nDrive proactive reliability improvements and capacity planning.\n\nManage andoptimizecloud infrastructure expenditures.\n\nAI & Emerging Services\nSupport operation and scaling of AI-enabled cloud services after release.\n\nPartner with engineering teams to ensure production readiness of new AI capabilities.\n\nDevelop operational processes for next-generation cloud services.\n\nRequired Qualifications\n5+ years of experience operating cloud infrastructure in AWS, Azure, or comparable platforms.\n\nExperience leading cloud operations, SRE, DevOps, or platform engineering teams.\n\nStrong understanding of:\n\nKubernetes and containerized workloads\n\nInfrastructure as Code (Terraformetc.)\n\nCI/CD pipelines and automation\n\nCloud networking and security\n\nMonitoring and observability platforms\n\nExperience managing production incidents and operational escalations.\n\nStrong communicationskills and ability to work with customer-facing teams.\n\nExperience balancing operational priorities, technical debt, and service reliability.\n\nPreferred Qualifications\nExperience running enterprise SaaS platforms at scale.\n\nExperience with security compliance frameworks.\n\nExperience supporting AI/ML workloads in production.\n\nFamiliarity with software delivery lifecycle and DevOps practices.\n\nExperience with customer onboarding and managed-service environments.\n\nWhat we can offer:\nLong-term financial rewardsthrough our Restricted Stock Unit (RSU)and Employee StockPurchase Plan (ESPP)programs, giving employees the opportunity to share in PTC's success.\n\nPerformance-based annual bonusto recognize and reward individual and company achievements.\n\nComprehensive medical (Union) and life insurance (MetLife) coverageto support you and your loved ones.\n\nAdditionalpaid time off throughout the year, including birthday leave, volunteer days, and short summer Fridays to help you recharge and enjoy a better work-life balance.\n\nPaid parental leave of up to 12 weekswhen you are welcoming a new family member\n\nHome office allowanceto help create a comfortable and productive remote working environment.\n\nSZÉP Card benefits\n\nEmployee Assistance Program (EAP)offeringconfidential professional support for personal and work-related challenges.\n\nComplimentary in-office massage sessions\n\nFlexible hybrid working model\n\nLife at PTC is about more than working with today’s most cutting-edge technologies to transform the physical world. It’s about showing up as you are and working alongside some of today’s most talented industry leaders to transform the world around you.\nIf you share our passion for problem-solving through innovation, you’ll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us?\nWe respect the privacy rights of individuals and are committed to handling Personal Information responsibly and in accordance with all applicable privacy and data protection laws. Review our Privacy Policy here.\"","description_format":"text","description_chars":5823,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Home office","Hybrid work","Life insurance","Parental leave"],"hiring_locations":[{"name":"Hungary","iso":"HU","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["CAD, PLM & BIM Software","AR & VR Software","Industrial IoT (IIoT)","Field Service Management Software"],"lifecycle":[{"event":"open","at":"2026-09-03T12:31:12Z"}],"visa":[],"liveness":{"score":23,"band":"cold","label":"Long shot","p_open":1,"p_active":0.516,"p_room":0.44,"age_days":52,"expected_fill_days":47,"reasons":["conf:23","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-26T05:57:25Z"},"pay":null,"html_url":"https://alion.io/job/ptc-cloudops-lead","json_url":"https://alion.io/job/ptc-cloudops-lead.json","meta":{"generated_at":"2026-10-26T12:24:53Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":16997,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":7480},"rest":"https://alion.io/mcp/rest/get_company?id=7480"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fptc-cloudops-lead"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fptc-cloudops-lead"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fptc-cloudops-lead"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ptc-cloudops-lead\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fptc-cloudops-lead"}]}