{"id":2185773,"url":"https://alion.io/job/ptc-it-generalist-analyst-salesforce-admin","title":"IT Generalist Analyst - Salesforce Admin","company":{"id":7480,"name":"PTC","domain":"ptc.com","url":"https://alion.io/company/ptc","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":92,"open_postings":30,"ghost_share":0,"stale_share":0.333,"repost_share":0,"time_to_fill_p50_days":48,"computed_at":"2026-10-10T05:45:15Z"}},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pune, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":8500,"max_usd":25000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":21},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"Agile","optional":true},{"name":"ITIL","optional":true}],"status":"live","first_seen_at":"2026-10-09T16:19:54Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-11T20:26:25Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business.\nOur people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow - all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.\nPosition Summary\nWe are seeking a highly motivated and detail-oriented Salesforce Administrator to support and maintain our Salesforce Sales Cloud and Service Cloud platforms. The role will be responsible for application administration, production support, incident management, user support, monitoring, and continuous improvement of Salesforce solutions. The ideal candidate will work closely with business users, development teams, and stakeholders to ensure stable, secure, and efficient operation of Salesforce environments.\nKey Responsibilities\nSalesforce Administration & Production Support\nAdminister, configure, and maintain Salesforce Sales Cloud and Service Cloud environments.\nManage users, profiles, permission sets, roles, queues, workflows, validation rules, reports, dashboards, and case management processes.\nTroubleshoot and resolve production issues requiring advanced application knowledge and elevated system access.\nMonitor application health, integrations, and platform performance to ensure business continuity.\nIncident & Problem Management\nInvestigate, replicate, troubleshoot, and resolve user-reported issues and system defects.\nCoordinate with Salesforce development teams and business stakeholders to drive timely issue resolution.\nPerform root cause analysis on recurring issues and implement preventive measures.\nEnsure incidents are logged, documented, communicated, and resolved within defined service levels.\nMaintain accurate records of issue resolution, root causes, and stakeholder communications.\nMonitoring & Continuous Improvement\nMonitor application alerts, integrations, and infrastructure notifications.\nIdentify opportunities for automation, enhanced monitoring, telemetry, and dashboard improvements.\nAnalyze recurring support trends and collaborate with development teams to implement long-term solutions.\nIdentify application gaps and recommend business process improvements.\nKnowledge Management\nDevelop and maintain support documentation, troubleshooting guides, and knowledge base articles.\nShare best practices and lessons learned across support and development teams.\nTesting, Business Continuity & Change Support\nParticipate in UAT, release validation, change management, and deployment activities.\nSupport business continuity planning, disaster recovery testing, and application recovery exercises.\nCoordinate with development and infrastructure teams during planned maintenance and major technology events.\nCollaboration & Communication\nPartner with business users, support teams, developers, and architects to ensure effective issue resolution.\nProvide timely and professional communication regarding incidents, outages, service restoration, and planned changes.\nAct as a key liaison between business stakeholders and technical teams for Salesforce-related support activities.\nRequired Qualifications\nBachelor’s degree in Information Technology, Computer Science, Engineering, or related field.\n3+ years of experience administering and supporting Salesforce Sales Cloud and/or Service Cloud.\nStrong knowledge of Salesforce administration, security model, case management, workflows, validation rules, reports, dashboards, and data management.\nExperience in production support, incident management, root cause analysis, and troubleshooting.\nKnowledge of Salesforce integrations, APIs, and related support processes.\nStrong analytical, communication, documentation, and problem-solving skills.\nExperience working with ticketing and IT service management tools.\nPreferred Qualifications\nSalesforce Administrator Certification.\nExperience with Salesforce Lightning Experience.\nFamiliarity with Agile methodologies and ITIL-based support processes.\nExperience supporting enterprise-scale CRM platforms.\nLife at PTC is about more than working with today’s most cutting-edge technologies to transform the physical world. It’s about showing up as you are and working alongside some of today’s most talented industry leaders to transform the world around you.\nIf you share our passion for problem-solving through innovation, you’ll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us?\nWe respect the privacy rights of individuals and are committed to handling Personal Information responsibly and in accordance with all applicable privacy and data protection laws. Review our Privacy Policy here.\"","description_format":"text","description_chars":4975,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Cybersecurity","Transportation & Logistics","Field Service Management Software"],"lifecycle":[{"event":"open","at":"2026-10-09T16:19:54Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":0,"expected_fill_days":48,"reasons":["conf:5","velocity","win:early"],"computed_at":"2026-10-10T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/ptc-it-generalist-analyst-salesforce-admin","json_url":"https://alion.io/job/ptc-it-generalist-analyst-salesforce-admin.json","meta":{"generated_at":"2026-10-11T21:42:58Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10795,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":7480},"rest":"https://alion.io/mcp/rest/get_company?id=7480"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fptc-it-generalist-analyst-salesforce-admin"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fptc-it-generalist-analyst-salesforce-admin"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fptc-it-generalist-analyst-salesforce-admin"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ptc-it-generalist-analyst-salesforce-admin\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fptc-it-generalist-analyst-salesforce-admin"}]}