{"id":1197056,"url":"https://alion.io/job/ptc-renewal-sales-representative","title":"Renewal Sales Representative","company":{"id":36066,"name":"Onshape","domain":"onshape.com","url":"https://alion.io/company/onshape","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":92,"open_postings":9,"ghost_share":0,"stale_share":0.333,"repost_share":0,"time_to_fill_p50_days":23,"computed_at":"2026-09-30T05:45:00Z"}},"role":"Sales","role_family":"Sales","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":75000,"max":98000,"currency":"USD","period":"year","gross":null,"usd_annual":98000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":true,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-09-24T19:08:57Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-10-01T00:10:57Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business.\nOur people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow - all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.\nWe are seeking a highly organized and customer-focused Renewals Specialist to manage the full renewal lifecycle for our subscription customers. In this role, you will partner closely with Sales, Legal, Deal Desk, Finance, and Customer Success to ensure timely, accurate, and seamless renewals. You will play a key part in maintaining customer satisfaction, identifying strategic opportunities, and supporting revenue retention across your assigned accounts.\nThis position is ideal for someone who thrives in a fast-paced environment, excels at time management, and enjoys balancing customer advocacy with operational precision.\nWhat You Will Do\nPartner cross-functionally with Sales, Legal, Deal Desk, and Finance as needed\nLead initial renewal contract negotiations with customers and escalate when appropriate\nProcess customer license audits for Sales and Customer Success, addressing discrepancies as they arise\nEnsure prompt and accurate responses to inbound customer requests and internal communications\nDeliver excellent customer service throughout the renewal lifecycle\nEnsure all renewals are completed prior to their expiration date\nManage a pipeline of renewal quotes and orders with strong prioritization and time management\nMaintain CRM data integrity in Salesforce and Salesforce CPQ, including forecasting and activity tracking\nCommunicate customer feedback to the appropriate internal teams\nProcess monthly renewals for assigned Arena customers and submit to the correct customer contacts\nIdentify strategic opportunities through contract review and collaboration with Sales\nCommunicate company policies and any limitations that may impact customer requests\nRecommend alternative subscription options when customer requests cannot be met\nFollow PTC’s Code of Conduct \nPreferred Skills & Knowledge\nStrong time management skills with the ability to prioritize competing deadlines\nAbility to quickly understand technical and pricing concepts\nStrong customer service mindset\nEffective collaborator across teams\nExceptional attention to detail\nComfortable working independently\nStrong multitasking ability\nPassion for analytical thinking, problem-solving, and organization\nAbility to escalate issues appropriately\nExcellent communication skills, including the ability to clearly convey policies and constraints\nPreferred Experience\n1-2 years of contract renewals, customer success, or inside sales experience\nExperience with Salesforce and Salesforce CPQ\nPTC carefully considers a wide range of factors when determining compensation. The anticipated annual salary range for this position is between $75,000 - $98,000. The anticipated annual salary range encompasses both the base salary and the on-target incentive compensation that may be attained in this role. The salary range reflects a good-faith estimate of compensation at the time of posting.\nActual compensation may vary based on a candidate's skills, qualifications, experience, and location. Eligible employees also have the opportunity to become a PTC shareholder through our employee share purchase program (ESPP) which allows for the purchase of discounted PTC stock. Certain roles may also be eligible for participation in our equity programs. Employees may be eligible for medical, dental and vision insurance, paid time off and sick leave, tuition reimbursement, 401(k) contributions and employer match, flexible spending accounts, life insurance, disability coverage and if you are an office-assigned employee, a generous commuter subsidy. All total rewards and benefits programs are subject to plan eligibility and other terms and conditions.\nFor more information about PTC’s comprehensive benefits, please visit our Careers Page.\nApplications will be accepted on an on-going basis.\nThis position is not eligible for employment-based immigration sponsorship. Applicants must be authorized to work in the United States without requiring current or future sponsorship from PTC.At PTC, we believe in the power of diverse ideas and perspectives. As a global company that values and respects all identities, cultures, and perspectives, we strive to create an inclusive PTC for ALL through an environment where everyone feels like they belong and are empowered to bring their true, authentic selves to work. Proud to be an Equal Opportunity Employer, we welcome applicants from all backgrounds and hire without regard to race, national origin, religion, age, color, ethnicity, ancestry, marital status, sex (including pregnancy), sexual orientation, gender identity, gender expression, genetic information, disability, veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.For more information about PTC’s comprehensive benefits and our AI usage, please visit our Careers Page (https://www.ptc.com/en/careers/united-states-careers). Applications will be accepted on an on-going basis until the opportunity is filled.PTC endeavors to make ptc.com/careers accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact PTC's Talent Acquisition team at . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.Life at PTC is about more than working with today’s most cutting-edge technologies to transform the physical world. It’s about showing up as you are and working alongside some of today’s most talented industry leaders to transform the world around you.\nIf you share our passion for problem-solving through innovation, you’ll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us?\nWe respect the privacy rights of individuals and are committed to handling Personal Information responsibly and in accordance with all applicable privacy and data protection laws. Review our Privacy Policy here.\"","description_format":"text","description_chars":6782,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Life insurance","Vision insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-24T19:08:57Z"}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":5,"expected_fill_days":23,"reasons":["conf:5","velocity","win:early","comp:brand"],"computed_at":"2026-09-30T05:45:00Z"},"pay":{"stated_usd_annual":98000,"is_top_pay":false},"html_url":"https://alion.io/job/ptc-renewal-sales-representative","json_url":"https://alion.io/job/ptc-renewal-sales-representative.json","meta":{"generated_at":"2026-10-01T04:43:27Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4230,"day_limit":5000,"remaining_today":770,"minute_limit":60,"resets_at":"2026-10-02T00:00:00Z"}}}