{"id":309057,"url":"https://alion.io/job/ptc-senior-implementation-program-manager","title":"Senior Implementation Program Manager","company":{"id":36066,"name":"Onshape","domain":"onshape.com","url":"https://alion.io/company/onshape","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":97,"open_postings":9,"ghost_share":0,"stale_share":0.333,"repost_share":0,"time_to_fill_p50_days":14,"computed_at":"2026-09-29T05:45:00Z"}},"role":"Management","role_family":"Management","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Boston, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":144650,"max":187000,"currency":"USD","period":"year","gross":null,"usd_annual":187000},"salary_estimate":null,"experience_years_min":8,"visa_sponsorship":true,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Agile","optional":false},{"name":"Scrum","optional":false},{"name":"Smartsheet","optional":true}],"status":"live","first_seen_at":"2026-08-26T00:00:00Z","employer_posted_date":"2026-08-26","last_verified_at":"2026-09-30T00:10:33Z","board_verified":true,"closed_at":null,"days_open":35,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":35},"description":"Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business.\nOur people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow - all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.\nReports to: Senior Director, Solution Delivery\nLocation: Remote, Must be located in Eastern Time zone\nAt PTC, we embrace the power of transformation. Together, we make an impact across industries by enabling companies to bring products to market faster, improve quality, and increase innovation.\nArena, a PTC business, provides industry-leading cloud-native Product Lifecycle Management (PLM) and Quality Management System (QMS) solutions that help companies accelerate product development while maintaining compliance and operational excellence.\nAs Arena continues to grow, our customers are implementing increasingly sophisticated solutions that span product development, quality management, analytics, supply chain collaboration, automation, and enterprise integrations. To help customers realize value faster, we are investing in a dedicated implementation management capability focused on project governance, customer accountability, and implementation excellence.\nOverview\nThe Senior Implementation Program Manager is responsible for leading complex customer onboarding and implementation programs for Arena PLM and QMS. This role serves as the primary owner of implementation execution, customer accountability, project governance, risk management, executive communication, and delivery forecasting.\nWorking closely with Solution Architects, Customer Success Coaches, Technical Consultants, Account Managers, and customer stakeholders, the Senior Implementation Program Manager ensures projects remain on schedule, risks are proactively managed, and customers are prepared to make timely decisions throughout the onboarding journey.\nThe ideal candidate combines enterprise SaaS implementation experience, outstanding customer-facing skills, strong executive presence, and the ability to drive accountability across both customer and internal teams.\nThis role is responsible for implementation success but is not responsible for solution design, configuration, training delivery, or technical implementation activities.\nSenior Implementation Program Manager Duties\nOwn and drive the successful execution of strategic customer implementations by developing and managing project plans, milestones, timelines, and deliverables. Ensure alignment with defined success criteria while coordinating activities across customer and internal teams to maintain momentum throughout the implementation lifecycle. Lead and manage multiple projects to ensure the realization of value, quality, and on-time delivery of the defined scope\nEstablish clear customer responsibilities, milestones, and expectations. Drive customer accountability for commitments, timelines, and deliverables, and proactively identify and escalate risks that could impact implementation success\nEstablish a structured executive communication framework that promotes transparency, accountability, and informed decision-making throughout the implementation lifecycle. Deliver concise status updates, facilitate governance discussions, and cultivate strong relationships with customer leadership to drive project success\nOwn the ongoing refinement of the standardized project schedules, reporting frameworks, and governance templates that promote consistency across implementations. Continuously assess delivery performance and recommend process enhancements that improve predictability, resource utilization, and implementation outcomes\nDevelop and strengthen project management capabilities within Solution Delivery by coaching team members, sharing best practices, and building leadership skills across the organization. Drive the establishment of a scalable PMO framework that supports growth, operational maturity, and successful customer outcomes\nJointly work with partners and support partner projects as needed\nOperates and participates in customer steering committees\nRequired Qualifications\n8+ years of experience in program/project implementation management leadership\nProven track record of managing enterprise-level transformation programs\nExceptional customer written and verbal communication, executive engagement, and stakeholder management skills\nAccustomed to preparing for and leading steering committee meetings\nNavigate difficult implementation discussions with confidence and professionalism\nLead full project lifecycles leveraging either traditional PMI Process or Scrum/Agile approach\nExperience managing multiple concurrent projects\nBachelor’s degree required\nPreferred Experience\nKnowledge of and experience with industry-specific processes with High-tech Electronics, Medical Device, and/or Aerospace & Defense manufacturers\nProduct Lifecycle Management (PLM) and/or Quality Management System (QMS) system experience\nExpertise using Smartsheet\nExperience with Cloud-based, Software as a Service offerings\nPMP or PgMP certification or equivalent is highly desirable\nThis position is not eligible for employment-based immigration sponsorship. Applicants must be authorized to work in the United States without requiring current or future sponsorship from PTC.\nPTC carefully considers a wide range of factors when determiningcompensation. The anticipatedannual salary range for this position is between $144,650 - $187,000The anticipatedannual salary range encompasses boththe base salary and the on-target incentive compensation that may be attainedin this role. The salary range reflects a good-faith estimate of compensation at the time of posting.\nActual compensation may vary based on a candidate's skills, qualifications, experience, and location. Eligible employees also have the opportunity tobecome a PTC shareholder through our employee share purchase program (ESPP) which allows for thepurchase of discounted PTC stock. Certainrolesmay also be eligible forpartficipationin our equity programs. Employees may be eligible for medical, dental and vision insurance, paid time off and sick leave, tuition reimbursement, 401(k) contributions and employer match, flexible spending accounts, life insurance, disability coverage and if you are an office-assigned employee, a generous commuter subsidy. All total rewards and benefits programs are subject to plan eligibility and other terms and conditions.\nFor more information about PTC’s comprehensive benefits, please visit our Careers Page.\nThis position is not eligible for employment-based immigration sponsorship. Applicants must be authorized to work in the United States without requiring current or future sponsorship from PTC.At PTC, we believe in the power of diverse ideas and perspectives. As a global company that values and respects all identities, cultures, and perspectives, we strive to create an inclusive PTC for ALL through an environment where everyone feels like they belong and are empowered to bring their true, authentic selves to work. Proud to be an Equal Opportunity Employer, we welcome applicants from all backgrounds and hire without regard to race, national origin, religion, age, color, ethnicity, ancestry, marital status, sex (including pregnancy), sexual orientation, gender identity, gender expression, genetic information, disability, veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.For more information about PTC’s comprehensive benefits and our AI usage, please visit our Careers Page (https://www.ptc.com/en/careers/united-states-careers). Applications will be accepted on an on-going basis until the opportunity is filled.PTC endeavors to make ptc.com/careers accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact PTC's Talent Acquisition team at . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.Life at PTC is about more than working with today’s most cutting-edge technologies to transform the physical world. It’s about showing up as you are and working alongside some of today’s most talented industry leaders to transform the world around you.\nIf you share our passion for problem-solving through innovation, you’ll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us?\nWe respect the privacy rights of individuals and are committed to handling Personal Information responsibly and in accordance with all applicable privacy and data protection laws. Review our Privacy Policy here.\"","description_format":"text","description_chars":9302,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":["Equity","Life insurance","Vision insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-05T15:37:47Z"}],"liveness":{"score":20,"band":"cold","label":"Long shot","p_open":1,"p_active":0.566,"p_room":0.35,"age_days":34,"expected_fill_days":14,"reasons":["conf:5","velocity","win:tail","comp:brand"],"computed_at":"2026-09-29T05:45:00Z"},"pay":{"stated_usd_annual":187000,"is_top_pay":true},"html_url":"https://alion.io/job/ptc-senior-implementation-program-manager","json_url":"https://alion.io/job/ptc-senior-implementation-program-manager.json","meta":{"generated_at":"2026-09-30T01:36:05Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1194,"day_limit":5000,"remaining_today":3806,"minute_limit":60,"resets_at":"2026-10-01T00:00:00Z"}}}