{"id":309108,"url":"https://alion.io/job/ptc-senior-manager-global-partner-experience","title":"Senior Manager, Global Partner Experience","company":{"id":7480,"name":"PTC","domain":"ptc.com","url":"https://alion.io/company/ptc","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":84,"open_postings":24,"ghost_share":0,"stale_share":0.625,"repost_share":0,"time_to_fill_p50_days":39,"computed_at":"2026-09-25T05:45:01Z"}},"role":"Sales","role_family":"Sales","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Boston, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":140000,"max":160000,"currency":"USD","period":"year","gross":null,"usd_annual":160000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[],"status":"live","first_seen_at":"2026-07-13T00:00:00Z","employer_posted_date":"2026-07-13","last_verified_at":"2026-09-25T20:40:02Z","board_verified":true,"closed_at":null,"days_open":75,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":75},"description":"Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business.\nOur people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow - all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.\nReporting to the VP, Global Partner Programs, the Senior Manager of Global Partner Experience is responsible for helping shape and continuously improve the end-to-end partner lifecycle in alignment with the Partner Network Program.\nThis role ensures the program is not only well-designed, but experience-led, enablement-driven, and operationally scalable-so partners can effectively onboard, build capability, grow pipeline, and deliver customer outcomes.\nOperating at the intersection of Partner Programs, Enablement, and Partner Operations, this role connects program design to real-world partner execution-ensuring that program requirements, benefits, tools, and enablement come together as a cohesive and high-impact partner experience.\nKey Responsibilities\nPartner Network Program Experience Support\nTranslate the Partner Network Program framework (tiers/badges, requirements, benefits, incentives) into a clear, actionable, and intuitive partner journey in partnership with program leadership.\nEnsure program elements are easily understood, accessible, and consumable through the right combination of tools, guidance, and enablement.\nIdentify gaps between program design and partner adoption/execution, and recommend improvements to increase program effectiveness and participation.\nEnd-to-End Partner Lifecycle Management\nSupport and improve the partner journey across onboarding, enablement, co-sell/resell, delivery, and growth-all aligned to program milestones and progression criteria.\nEnsure each stage of the lifecycle reinforces program objectives (e.g., capability development, pipeline growth, customer success).\nPartner with Partner Operations to help ensure lifecycle processes are scalable, measurable, and globally consistent.\nEnablement Strategy & Program Alignment (Core Focus)\nAct as a key bridge between the Partner Network Program and Enablement, ensuring program requirements are supported by the right training, certifications, and assets.\nPartner with Enablement teams to align enablement strategies to program milestones & benefits, solution priorities, and partner roles.\nEnsure partners have clear guidance on “how to achieve program status and how to win within the program.”\nIdentify capability gaps that may limit program progression and coordinate targeted enablement recommendations to address them.\nPartner Feedback & Program Evolution\nGather and synthesize partner feedback on program requirements, benefits, enablement, and tools.\nIdentify, prioritize, and coordinate resolution of technical gaps, enablement deficiencies, and operational friction points impacting program adoption.\nPartner with Partner Programs leads to continuously improve the program and enhance partner experience, clarity, and business impact.\nTools, Systems & Program Experience Integration\nWork with Partner Operations and IT to ensure partner systems (e.g., portals, dashboards, CRM workflows) align to and reinforce the Partner Network Program structure.\nEnsure partners can easily track progress against program requirements, access benefits, and engage with enablement resources.\nSupport alignment between systems, processes, and enablement content to deliver a unified program experience.\nQuality, Standards & Best Practices\nSupport best practices that help partners consistently meet program standards for capability, sales execution, and delivery quality.\nHelp define what “good” looks like in terms of partner performance within each program level.\nPartner with Sales, Services, Customer Success, and Enablement to ensure program participation translates into high-quality customer outcomes.\nCross-FunctionalCollaboration & Influence\nServe as a connector across Partner Programs, Enablement, Partner Operations, Sales, Marketing, and Product.\nCoordinate initiatives that improve both ease of doing business and program effectiveness.\nProvide data-driven insights linking program participation, enablement adoption, and partner performance to inform program improvements and leadership decisions.\nQualifications\n5+ years of experience in partner programs, channel strategy, partner enablement, partner operations, or partner experience.\nStrong experience working within or defining partner programs & partner journey mapping.\nProven ability to connect program design to execution through enablement, tools, and process improvements.\nExperience collaborating closely with Enablement and Partner Operations teams.\nStrong understanding of partner ecosystems (resellers, GSIs, ISVs) and lifecycle management.\nAnalytical mindset with the ability to translate data and feedback into program improvements.\nKey Competencies\nDeep belief that programs only deliver value when partners can easily operationalize them\nStrong advocate for enablement as a driver of program success\nHighly collaborative across programs, enablement, and operations\nStrategic thinker with strong operational and execution rigor\nPassion for simplifying complexity and improving partner experience\nStrong organizational and project management skills\nClear communicator with attention to detail\nProactive, self-starter mindset.\nSuccess Metrics\nPartner Network Program participation, progression, and retention\nPartner readiness and capability aligned to program requirements\nEnablement adoption and effectiveness\nPartner productivity (pipeline contribution, time-to-first-deal)\nReduction in partner friction and increased ease of doing business\nPartner satisfaction (NPS/CSAT)\nPTC carefully considers a wide range of factors when determining compensation. The anticipated annual salary range for this position is between $140,000 - $160,000. The salary range reflects a good-faith estimate of compensation at the time of posting.\nActual compensation may vary based on a candidate's skills, qualifications, experience, and location. Eligible employees also have the opportunity to become a PTC shareholder through our employee share purchase program (ESPP) which allows for the purchase of discounted PTC stock. Certain roles may also be eligible for participation in our equity programs. Employees may be eligible for medical, dental and vision insurance, paid time off and sick leave, tuition reimbursement, 401(k) contributions and employer match, flexible spending accounts, life insurance, disability coverage and if you are an office-assigned employee, a generous commuter subsidy. All total rewards and benefits programs are subject to plan eligibility and other terms and conditions.\nFor more information about PTC’s comprehensive benefits, please visit our Careers Page.\nApplications will be accepted on an on-going basis.\nAt PTC, we believe in the power of diverse ideas and perspectives. As a global company that values and respects all identities, cultures, and perspectives, we strive to create an inclusive PTC for ALL through an environment where everyone feels like they belong and are empowered to bring their true, authentic selves to work. Proud to be an Equal Opportunity Employer, we welcome applicants from all backgrounds and hire without regard to race, national origin, religion, age, color, ethnicity, ancestry, marital status, sex (including pregnancy), sexual orientation, gender identity, gender expression, genetic information, disability, veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.For more information about PTC’s comprehensive benefits and our AI usage, please visit our Careers Page (https://www.ptc.com/en/careers/united-states-careers). Applications will be accepted on an on-going basis until the opportunity is filled.PTC endeavors to make ptc.com/careers accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact PTC's Talent Acquisition team at . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.Life at PTC is about more than working with today’s most cutting-edge technologies to transform the physical world. It’s about showing up as you are and working alongside some of today’s most talented industry leaders to transform the world around you.\nIf you share our passion for problem-solving through innovation, you’ll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us?\nWe respect the privacy rights of individuals and are committed to handling Personal Information responsibly and in accordance with all applicable privacy and data protection laws. Review our Privacy Policy here.\"","description_format":"text","description_chars":9444,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Life insurance","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["CAD, PLM & BIM Software","AR & VR Software","Industrial IoT (IIoT)"],"lifecycle":[{"event":"open","at":"2026-09-05T15:37:47Z"}],"liveness":{"score":15,"band":"cold","label":"Long shot","p_open":1,"p_active":0.405,"p_room":0.36,"age_days":74,"expected_fill_days":39,"reasons":["conf:2","stale_co","velocity","win:tail","crowd:"],"computed_at":"2026-09-25T05:45:01Z"},"pay":{"stated_usd_annual":160000,"is_top_pay":true},"html_url":"https://alion.io/job/ptc-senior-manager-global-partner-experience","json_url":"https://alion.io/job/ptc-senior-manager-global-partner-experience.json","meta":{"generated_at":"2026-09-26T00:37:47Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":594,"day_limit":5000,"remaining_today":4406,"minute_limit":60,"resets_at":"2026-09-27T00:00:00Z"}}}