{"id":2558832,"url":"https://alion.io/job/ptpinc-cx-business-analyst-remote","title":"CX Business Analyst - REMOTE","company":{"id":4423046,"name":"PTP","domain":"ptpinc.com","url":"https://alion.io/company/ptpinc","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"JobScore","truth_index":{"grade":"D","score":40,"open_postings":25,"ghost_share":1,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Analytics","role_family":"Analytics","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":65000,"max_usd":121000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":226},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Axure RP","optional":false},{"name":"Azure DevOps","optional":false},{"name":"Microsoft Excel","optional":false},{"name":"Microsoft Teams","optional":false},{"name":"Azure","optional":true}],"status":"live","first_seen_at":"2017-03-08T00:18:30Z","employer_posted_date":"2024-05-05","last_verified_at":"2026-10-20T05:55:54Z","board_verified":true,"closed_at":null,"days_open":3513,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":3513},"description":"PTP is a fast-growing system integrator that offers strategic customer experience (CX) solutions to our clients. We are looking for a CX Business Analyst to help us design, test, and deliver CX solutions that provide our clients with a beautiful customer journey that achieves results. At PTP, we value aptitude and creativity as well as experience. We are a diverse organization and are looking for bright, enthusiastic, and committed professionals who strive to be the best at what they do.\nResponsibilities\nContribute as a member of delivery teams for design, business case development, and testing\nDevelop detail design artifacts including page, form, and service descriptions\nParticipate in the detail design process to include research, note taking, and writing\nAssist in conducting Joint Application Design (JAD) sessions\nAssist in mapping requirements to designs, maintaining traceability through design stages\nCollaborate with cross functional teams for optimal solutions\nSupport the management of client expectations through day-to-day interactions with clients\nProvide thought leadership for improved business solutions for PTP customers\nGuide client understanding of proposed solutions and the business value they will bring\nCollaborate with client counterparts and resolving comments and issues\nHelp in controlling design scope\nWrite and execute test cases, including creating or finding test data\nOwn and drive the completion of project deliverables\nRequirements\n4+ years of business consulting experience, with 2+ years on large-scale projects\nExpertise in writing page, form, and service designs using Microsoft Word\nExpertise in creating page mockups using Microsoft Visio\nProficiency in tracking deliverables and items using Microsoft Excel\nStrong attention to detail\nAbility to run queries\nProactive approach to drive deliverable completion\nExperience working in large, complex client environment\nAbility to develop business strategies based on analytical skills and business knowledge\nExperience participating in web application design sessions with client staff\nDesired Experience\nExperience with Microsoft Azure DevOps\nExperience facilitating client design sessions\nExperience with Microsoft Teams\nExperience with Microsoft OneNote\nExperience with Microsoft Axure\nSalary is DOE and is extremely competitive. We are a growing company with a solid customer base, excellent compensation and benefits, and a collaborative yet flexible work environment.","description_format":"text","description_chars":2470,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-14T20:02:57Z"}],"visa":[],"liveness":{"score":4,"band":"cold","label":"Long shot","p_open":1,"p_active":0.126,"p_room":0.28,"age_days":3513,"expected_fill_days":32,"reasons":["conf:3","stale_co","ghost","win:tail","crowd:"],"computed_at":"2026-10-20T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/ptpinc-cx-business-analyst-remote","json_url":"https://alion.io/job/ptpinc-cx-business-analyst-remote.json","meta":{"generated_at":"2026-10-20T10:42:29Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11714,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4423046},"rest":"https://alion.io/mcp/rest/get_company?id=4423046"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fptpinc-cx-business-analyst-remote"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fptpinc-cx-business-analyst-remote"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fptpinc-cx-business-analyst-remote"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ptpinc-cx-business-analyst-remote\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fptpinc-cx-business-analyst-remote"}]}