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We are a diverse organization and are looking for bright, passionate and committed professionals who strive to be the best at what they do.\nResponsibilities\nAnalyze caller behavior data from IVR applications using SQL and Microsoft Excel\nDesign and develop custom Tableau reports to visualize caller behavior data, identify trends and areas for improvement\nCollaborate with internal and external stakeholders to identify opportunities for improving the IVR experience based on analysis findings\nDevelop and maintain a deep understanding of IVR application functionality and user flows\nProvide data-driven insights and recommendations to inform design decisions and improve overall caller experience\nRequirements\nBachelor's degree in Information Systems, Computer Science, Statistics, or related field\n2+ years of experience in data analysis, preferably in an IVR or contact center environment\nExperience with Tableau or other business intelligence tools is highly desirable\nProficiency in Microsoft Excel and SQL\nStrong analytical and problem-solving skills\nExcellent communication and collaboration skills\nDesired Experience\nFamiliarity with IVR platforms and technologies (e.g., Genesys, Avaya, Nuance)\nKnowledge of user experience (UX) design principles and human-computer interaction","description_format":"text","description_chars":1622,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-14T20:02:57Z"}],"visa":[],"liveness":{"score":3,"band":"cold","label":"Long shot","p_open":1,"p_active":0.09,"p_room":0.28,"age_days":3515,"expected_fill_days":30,"reasons":["conf:2","stale_co","ghost","win:tail","crowd:junior"],"computed_at":"2026-10-15T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/ptpinc-data-analyst-remote","json_url":"https://alion.io/job/ptpinc-data-analyst-remote.json","meta":{"generated_at":"2026-10-15T14:22:19Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21977,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4423046},"rest":"https://alion.io/mcp/rest/get_company?id=4423046"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fptpinc-data-analyst-remote"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fptpinc-data-analyst-remote"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fptpinc-data-analyst-remote"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ptpinc-data-analyst-remote\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fptpinc-data-analyst-remote"}]}