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We are looking for a Genesys Cloud Engineer to help us design and deliver CX solutions that provide our clients with a beautiful customer journey that achieves results. At PTP we value aptitude and creativity as well as experience. We are a diverse organization and are looking for bright, passionate, and committed professionals who strive to be the best at what they do.\nResponsibilities\nImplement Genesys Cloud contact center solutions\nConduct technical implementation activities from post-sale to support transition\nDevelop call flows in Genesys Architect for routing and IVR\nWrite and execute test plans\nDemonstrate strong follow-through, ownership & responsibility for assigned tasks\nRequirements\n1+ year of experience with the Genesys Cloud platform\n3+ years of experience with the contact center solutions\nExperience with applications leveraging APIs, JSON or JavaScript\nKnowledge of change control processes\nExcellent communication skills\nGenesys Cloud CX: Professional Certification\nDesired\nGenesys Cloud CX: Architect Certification\nGenesys Cloud CX: Developer Certification\nGenesys Cloud CX: Quality Management Certification\nKnowledge of IP Telephony: Genesys Cloud Edge, AudioCodes, Cisco Gateways, IP Telephones (Polycom, Cisco, etc.)\nDevelopment experience to build apps and integrations leveraging APIs, JSON, and JavaScript","description_format":"text","description_chars":1452,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-14T20:02:57Z"}],"visa":[],"liveness":{"score":4,"band":"cold","label":"Long shot","p_open":1,"p_active":0.141,"p_room":0.28,"age_days":1779,"expected_fill_days":35,"reasons":["conf:2","stale_co","ghost","win:tail","crowd:"],"computed_at":"2026-10-15T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/ptpinc-genesys-cloud-engineer-remote","json_url":"https://alion.io/job/ptpinc-genesys-cloud-engineer-remote.json","meta":{"generated_at":"2026-10-16T04:30:43Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1393,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-17T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4423046},"rest":"https://alion.io/mcp/rest/get_company?id=4423046"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fptpinc-genesys-cloud-engineer-remote"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fptpinc-genesys-cloud-engineer-remote"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fptpinc-genesys-cloud-engineer-remote"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ptpinc-genesys-cloud-engineer-remote\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fptpinc-genesys-cloud-engineer-remote"}]}