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We are looking for a Testing Team Lead to help us design and deliver CX solutions that provide our clients with a beautiful customer journey that achieves results. The successful candidate will demonstrate an ability to champion the customer experience, demonstrate skill in managing multiple functional area interests, and have a demonstrated skill set and passion for testing.\nTasks and Responsibilities\nEffectively leading a small team of testers to meet project deadlines\nPlanning web and IVR test efforts to complete the customer experience\nDeveloping and leading others to develop test plans (test cases and test scripts)\nIdentifying testing efforts required based on design documents\nBalancing test resources across multiple functional areas and releases\nWorking with project tools (Microsoft TFS) for test management, and reporting, and daily execution, and training others where needed\nIdentifying areas for test automation and develop test automation configuration and scripts\nHolding and leading test review meetings with clients and staff\nAnticipating tasks to meet schedule deadlines and resolving issues to avoid delays\nMonitoring test progress by constantly assessing the work assigned to each of the resources and re-balancing or re-allocating as required\nConducting test team meetings and presenting testing status to managers\nCreating a fun and conducive working environment for maximum throughput\nRequired Skills\nBachelor's degree in a Computer Science, IT Management, or related field\nMinimum 4 years of experience planning, executing, and reporting test efforts\nMinimum 4 years of experience writing test cases and test scripts for web applications\nExperience with QA strategies and best practices for web application testing\nExperience writing SQL queries to condition and access test data and to validate results\nStrong interpersonal communication skills and an ability to lead client meetings and reviews\nExcellent verbal and written communication skills and the ability to interact with a diverse group including executives, managers, and subject matter experts (technical and non-technical)\nDesired Skills\nPrevious State of California government testing experience\nExperience with Microsoft Team Foundation Server or Azure DevOps ALM tools, including Microsoft Test Manager or Azure Test Plans\nExperience with IVR (Interactive Voice Response) testing","description_format":"text","description_chars":2489,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-14T20:02:57Z"}],"visa":[],"liveness":{"score":4,"band":"cold","label":"Long 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