{"id":2552824,"url":"https://alion.io/job/ptr-global-remote-data-scientist-v","title":"[Remote] Data Scientist V","company":{"id":4432373,"name":"PTR Global","domain":"ptrglobal.com","url":"https://alion.io/company/ptr-global","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Data Science","role_family":"Data Science","seniority":"senior","employment_type":"contractor","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":90,"max":100,"currency":"USD","period":"hour","gross":null,"usd_annual":200000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"Machine Learning","optional":false},{"name":"NLP","optional":false},{"name":"Pandas","optional":false},{"name":"Python","optional":false},{"name":"Scikit-learn","optional":false},{"name":"TensorFlow","optional":false}],"status":"closed","first_seen_at":"2026-10-14T18:02:03Z","employer_posted_date":null,"last_verified_at":"2026-10-15T00:20:15Z","board_verified":false,"closed_at":"2026-10-15T00:20:15Z","days_open":0,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":0},"description":"Note: The job is a remote job and is open to candidates in USA. PTR Global is seeking a Customer Experience Data Scientist for a contract role focused on analyzing customer signals and support interactions. The role uses statistical modeling, machine learning, and AI tools to develop customer experience metrics, surface actionable insights, and communicate recommendations to stakeholders.\n\nResponsibilities\nWork with large and complex datasets to solve challenging problems using various analytical and statistical approaches\nSynthesize and analyze customer signals from multiple sources (e.g., surveys, digital analytics, behavioral, and operational data) across end-to-end customer journeys to identify trends, pain points, and areas for improvement\nApply advanced statistical modeling, machine learning, and natural language processing (NLP) to analyze large-scale customer support interactions (e.g., chat logs, call transcripts, support tickets) and extract actionable insights\nUse clustering and segmentation techniques to identify common customer issues and recommend targeted solutions or self-service resources\nIntegrate customer feedback data with other transactional, operational, and behavioral data sources to create a comprehensive picture of customer experience drivers\nUse various statistical techniques to surface and rank the drivers of core and inferred metrics, separating meaningful signal from noise\nDefine, test, and launch a comprehensive customer support and CX metric scorecard that tracks key performance indicators, uncovers underlying operational and experiential drivers across digital, AI, and human assisted support\nDemonstrate the ROI of CX by establishing the relationship between customer metrics and business outcomes\nDesign, prompt, and orchestrate AI systems to automate data analysis, synthesize insights, and execute multi-step analytical tasks (e.g., prompting agents to run analysis, clean datasets, or build visualizations)\nAdvocate for customers and influence corrective actions through periodic and ad-hoc reporting, proactively evangelizing insights among key stakeholders\nCommunicate complex technical concepts to non-technical stakeholders\n\nSkills\nDegree in Analytics, Statistics, Mathematics, Computer/Data Science, Engineering, or a related field\n8+ years of experience in data analytics, data science, or related fields\n2+ years of experience in customer experience, customer support, or customer insights analytics\nProficiency in crafting compelling stories using complex data sources to provide actionable insights tailored to stakeholders' needs\nExperience working with Customer Experience or Voice of Customer metrics (NPS, CSAT, etc.), surveys, and customer feedback\nStrong programming skills in Python, R, and SQL\nStrong proficiency in utilizing statistical analytics techniques (e.g., correlation analysis, multivariate regression, and feature-importance methods)\nProficiency in conducting predictive analytics or running ML/AL techniques\nProficiency in AI-powered tools and demonstrated working knowledge of Generative AI technologies for analytics and reporting (e.g., LLMs and AI agents)\nDemonstrated ability to work collaboratively with cross-functional teams\nMaster's or Ph.D. Degree in a quantitative field\nFamiliarity with consumer electronics or retail business\nExperience with machine learning libraries such as Pandas, scikit-learn, TensorFlow, or PyTorch\n\nBenefits\nMedical, dental, and vision benefits for full-time consultants\n401K contributions for full-time consultants\nPTO and sick leave, and other benefits mandated by applicable state or localities where you reside or work\n\nCompany Overview\nPTR Global provides IT and professional staffing and workforce solutions for contingent and permanent roles across industries. It was founded in 1996, and is headquartered in , with a workforce of 201-500 employees. Its website is https://www.ptrglobal.com.","description_format":"text","description_chars":3927,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-14T18:20:00Z"},{"event":"close","at":"2026-10-15T00:20:15Z"}],"visa":[],"liveness":null,"pay":{"stated_usd_annual":200000,"is_top_pay":true},"html_url":"https://alion.io/job/ptr-global-remote-data-scientist-v","json_url":"https://alion.io/job/ptr-global-remote-data-scientist-v.json","meta":{"generated_at":"2026-10-15T10:12:44Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15425,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4432373},"rest":"https://alion.io/mcp/rest/get_company?id=4432373"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fptr-global-remote-data-scientist-v"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fptr-global-remote-data-scientist-v"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fptr-global-remote-data-scientist-v"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ptr-global-remote-data-scientist-v\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fptr-global-remote-data-scientist-v"}]}