{"id":4074910,"url":"https://alion.io/job/ptsb-customer-experience-advisor","title":"Customer Experience Advisor","company":{"id":2210130,"name":"PTSB","domain":"ptsb.ie","url":"https://alion.io/company/ptsb","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"CoreHR","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Ireland"],"countries":["IE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-11T15:04:47Z","employer_posted_date":"2026-11-11","last_verified_at":"2026-11-12T02:43:08Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"PTSB is one of Ireland's leading retail and SME banks, with an innovative range of products and services powered through an evolving digital landscape, our focus is centred on ensuring we deliver what our customers, colleagues and communities need to be successful.\nAs a Digital & Direct Customer Experience Advisor, you will work collaboratively with your team and Team Lead to support the efficient delivery of business objectives and the day to day operations in a compliant manner. You will actively develop your skills through participation in our Collaborative Customer Conversations program whilst ensuring you meet the needs of our customers through promotion of our Omni-Channel approach. PTSB are looking for ambitious and self-motivated individuals who are enthusiastic, goal orientated and have a passion for providing ‘best in class’ customer service team that is shaped by and responds to the customer. The successful candidate will be operating in a fast moving environment which requires high levels of energy and motivation in our growing team in our Customer Contact Centre.\nResponsibilities:\nWork effectively as part of a high performing team delivering excellent customer service and on own initiative.\nEnsure accuracy by being quality focused and always adopt the right first time approach.\nSupport and deliver for customers in our inbound, outbound and our digital channels.\nInteract and build exceptional customer relationships providing market leading service that meets the agreed service level agreements.\nTake ownership and deal with customer queries in an effective, professional and compliant manner.\nUnderstanding of customer’s needs, customer segments, and digital capabilities to develop meaningful customer relationships through positive customer engagement interactions that promotes a strong Transactional Net Promoter Score for PTSB.\nPerform duties in accordance with policies and procedures, whilst living PTSB’s values and maintaining high quality standards.\nMaintain knowledge of the regulatory codes and legislation impacting day to day work.\nCommit to continuous professional development and agree an annual performance and professional development plan with the manager.\nRequirements:\nEssential\nTo work with our customers regarding their transactional requirement no APA is required, the candidate must meet the minimum entry requirements of holding an Ordinary Leaving Certificate (or equivalent) with a grade D3/O6/H6 at Ordinary or Higher Level in five Leaving Certificate subjects (including English and Maths), and/or 5+ years post Leaving Certificate experience. If no APA is held, the candidate must also commit to qualifying within a 2 year period to achieve APA in both Loans and S&I.\nStrong English language skills verbally and written is essential.\nDesired\nStrong interpersonal and communication skills with a commitment to providing outstanding customer experience. \nHave significant level of proven sales, customer service or clerical experience in a regulatory compliant environment.\nCommitted to and enjoy working in a fast paced customer focused environment.\nProactive, forward looking and driven philosophy\nThis is a Permanent position based in Blackrock, Dublin, the Republic of Ireland.\nIs this you?\nPlease apply online on our website or via the apply link of this role. Your application will be sent through to our Talent Acquisition team and they will be in touch regarding your application.\nWe reserve the right to draw up a shortlist for interview.\nThe Bank understands the importance of a consistent and relentless focus on championing diversity and inclusion. We aim to attract, recruit, and retain individuals with diverse backgrounds, skills, competencies and abilities to work collaboratively to enhance the service we provide to all of our customers and the communities we serve.\nContract: Permanent\nSalary: &nbsp","description_format":"text","description_chars":3884,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"phd","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Professional development"],"hiring_locations":[{"name":"Ireland","iso":"IE","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Services","Property & Casualty Insurance","Consumer Loans & Pawnshops"],"lifecycle":[{"event":"open","at":"2026-11-11T15:04:47Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":30,"reasons":["conf:4","win:early"],"computed_at":"2026-11-12T07:04:51Z"},"pay":null,"html_url":"https://alion.io/job/ptsb-customer-experience-advisor","json_url":"https://alion.io/job/ptsb-customer-experience-advisor.json","meta":{"generated_at":"2026-11-12T07:04:51Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14075,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2210130},"rest":"https://alion.io/mcp/rest/get_company?id=2210130"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fptsb-customer-experience-advisor"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fptsb-customer-experience-advisor"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fptsb-customer-experience-advisor"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ptsb-customer-experience-advisor\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fptsb-customer-experience-advisor"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4074910}},{"tool":"search_jobs","arguments":{"company":"ptsb.ie","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4074910},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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