Field Service Engineer

Brief description

The position of Field Service Engineer (FSE) consists of providing technical support to the company’s needs. It also consists of providing repair, installation & testing of products and samples.

Tasks

• Confer with staff, users, and management to establish requirements for new systems or modifications;

• Install and perform repairs to hardware equipment, following design or installation specifications;

• Maintain records of problems and remedial actions taken, or installation activities;

• Oversee the daily performance of repaired systems;

• Read technical manuals, conduct diagnostics to investigate and resolve problems or to provide technical assistance and support;

• Refer major hardware or software problems or defective products to higher level support team for service;

Qualifications and requirements

• A diploma or equivalent;

• Ability to give full attention to what other people are saying, and to use logic and reason to identify the strengths and weaknesses of alternative solutions;

• Ability to identify complex problems and reviewing related information to develop and evaluate options and implement solutions.

• Knowledge of the practical application of engineering science and technology.

• Preferred with some background from the semiconductor fab level for support areas (from the fab or fab vendors) that are near our products for single wafer wet clean.

• Lam Research single wafer wet clean (formerly known as SEZ)

• Semitool etching and plating platforms

• DNS single wafer or bench wet clean platforms

• KLA metrology platforms

• SUSS Microtec platforms

Competencies (in order of importance)

• Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations.

• Attention to Detail — Job requires being careful about detail and thorough in completing work tasks.

• Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.

• Analytical Thinking — Job requires analyzing information and using logic to address work-related issues and problems.

• Integrity — Job requires being honest and ethical.

Working conditions

·        Regular hours (Mon – Fri)

·        Dress Code – Presentable(No sandals, shorts, singlets)

·        Full time position

Skills

Software Troubleshooting, Technical Assistance, Product Support, Records Maintenance, Technical Manuals, Repairing Systems, Wafer Testing, Hardware Troubleshooting, Etching, Analytical Troubleshooting, Equipment and Systems Repair, Process Operations Troubleshooting, Refurbishing, communicating with staff, Refurbishment Projects, Field Service Engineering, Systems Development, Semiconductor Technology