{"id":2194955,"url":"https://alion.io/job/public-consulting-group-client-service-associate-1","title":"Client Service Associate 1","company":{"id":1877107,"name":"Public Consulting Group","domain":"publicconsultinggroup.com","url":"https://alion.io/company/publicconsultinggroup","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":77,"open_postings":30,"ghost_share":0,"stale_share":0.933,"repost_share":0,"time_to_fill_p50_days":33,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":31000,"max_usd":62000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":274},"experience_years_min":2,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Zendesk","optional":false},{"name":"Asana","optional":true}],"status":"live","first_seen_at":"2026-10-09T19:03:29Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-25T05:47:58Z","board_verified":true,"closed_at":null,"days_open":15,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":15},"description":"Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986, PCG employs approximately 2,000 professionals throughout the U.S.-all committed to delivering solutions that change lives for the better. The firm is a member of a family of companies with experience in all 50 states, and clients in three Canadian provinces and Europe. PCG offers clients a multidisciplinary approach to meet challenges, pursue opportunities, and serve constituents across the public sector. To learn more, visit www.publicconsultinggroup.com.\nClient Success Partner - EDPlan Innovations - EDPlan Health- School NurseClient Success Partners are integral members of the EDPlan Innovations Team. This position is responsible for engaging client stakeholders for EDPlan Health within the EDPlan Innovation projects.\nClient Success Partners are responsible for managing, maintaining, and growing client relationships utilizing EDPlan Health across multiple states/projects. This will be accomplished through direct client interaction, as well as collaboration with Regional Teams.\nThis role must effectively integrate capabilities in nursing knowledge, client\nmanagement, and project management in addition to promote strong connectivity with the other Client Success Partners and the EDPlan Innovations team.\nThe Client Success Partner role will focus EDPlan Health, an electronic health record documentation system for school nurses, within EDPlan.\nResponsibilities:\nClients\nFocus on developing long-term client relationships - expand influence, increase retention, solve issues, and drive satisfaction\nModel best practices in terms of client, project, and change management\nProvide training on the use of the EDPlan Health system for end users and administrators as needed\nLead health client engagements/interactions/meetings\nRelate to clients on a Nursing level and utilize Nursing subject matter expertise to build client relationships and solve potential problems \nProactively identify problems and provide solutions to clients\nBuild client excitement in terms of new EDPlan Health features, functionality, and services\nProvide feedback regarding the evolving needs of our clients and how we can remain responsive, competitive, and good partners\nProvide Tier 2 or 3 support via Zendesk (helpdesk) for EDPlan Health\nManage multiple projects and clients simultaneously with a keen attention to detail\nCollaboration & Coordination\nContribute to a professional and respectful team dynamic with a culture of mutual accountability\nDeliver results in terms of client success metrics, both individually and collaboratively\nCollaborate and coordinate with Regional Teams and other functional areas to meet our clients’ needs. \nCoordinate with EDPlan Innovation Product Leads and Regional to create meeting materials, respond to data or reporting requests, and evolve our services based on training and helpdesk feedback\nServe as a main point of contact internally for Regional Teams - review new opportunities for viability, potential market shifts, and areas of risk\nServe as the frontline contact for clients with change requests and involve the appropriate team members from EDPlan Innovations, as needed\nCoordinate with other EDPlan Health team members to execute change requests and product feedback and support execution of changes in the form of user acceptance testing (UAT) and training documentation \nSkills for Success\nProven success at client/team relationship building\nEffective communication skills (presentation, facilitation, and written)\nProven success or the ability to gain a deep understanding Electronic Health Records (EHRs)\nCollaboration skills (with peers, staff, and leadership)\nAbility to be decisive, consistent, transparent, and open to feedback\nHighly organized and skilled at prioritization\nAbility to lead virtual and in person training on EDPlan Health\nProfessional maturity and ability to put the best interests of the client and PCG above self-interest\nRequired Experience:\nRegistered nurse (RN) with 2+ years' experience\nExperience with electronic nursing documentation (SIS or EHR) \n2-5 years' experience managing client relationships\nProficient knowledge of Microsoft Office products: Excel, Word, PowerPoint, Teams\nAbility to manage multiple projects and clients simultaneously\nPreferred Experience:\nExpertise in the specialty of school nursing\nStrong understanding of EDPlan, specifically EDPlan Health \nExpertise using Asana or comparable task management, or project management tool\nWork Conditions:\nRemote \nMust reside in Oklahoma\nTravel required within Oklahoma - 50%, with occasional out of state travel\nThe above is intended to describe the general contents and requirements of work being performed by people assigned to this classification. It is not intended to be construed as an exhaustive statement of all duties, responsibilities or skills of personnel so classified.\nCompensation:\nCompensation for roles at Public Consulting Group varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience. As required by applicable law, PCG provides a reasonable range of compensation for this role. In addition, PCG provides a range of benefits for this role, including medical and dental care benefits, 401k, PTO, parental leave, bereavement leave.\nRange: $57,300 - $70,000\n#LI-KA1\n#LI-Remote\nPCG does not sponsor newly hired foreign national workers for work authorization, including H-1B sponsorship.\nEEO Statement:\nPublic Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PCG, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PCG will not tolerate discrimination or harassment based on any of these characteristics. PCG believes in health, equality, and prosperity for everyone so we can succeed in changing the ways the public sector, including health, education, technology and human services industries, work.","description_format":"text","description_chars":7016,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"phd","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Parental leave"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Government","Digital Government","Management Consulting"],"lifecycle":[{"event":"open","at":"2026-10-09T19:03:29Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 6 · green card filings: 2","filings_12m":6,"filings_prev_12m":2,"green_card_filings_12m":2,"median_offered_wage_usd":140000,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":62,"band":"ok","label":"Likely open","p_open":1,"p_active":0.694,"p_room":0.9,"age_days":15,"expected_fill_days":33,"reasons":["conf:0","stale_co","urgency","velocity","win:mid","comp:junior"],"computed_at":"2026-10-25T05:49:26Z"},"pay":null,"html_url":"https://alion.io/job/public-consulting-group-client-service-associate-1","json_url":"https://alion.io/job/public-consulting-group-client-service-associate-1.json","meta":{"generated_at":"2026-10-25T09:12:09Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13184,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1877107},"rest":"https://alion.io/mcp/rest/get_company?id=1877107"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpublic-consulting-group-client-service-associate-1"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpublic-consulting-group-client-service-associate-1"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpublic-consulting-group-client-service-associate-1"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/public-consulting-group-client-service-associate-1\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpublic-consulting-group-client-service-associate-1"}]}