{"id":2245915,"url":"https://alion.io/job/public-wfm-reporting-analyst","title":"WFM & Reporting Analyst","company":{"id":812581,"name":"Public","domain":"public.gr","url":"https://alion.io/company/public-gr","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"B","score":80,"open_postings":7,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":20,"computed_at":"2026-10-15T05:46:00Z"}},"role":"Analytics","role_family":"Analytics","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Alimos, Greece"],"countries":["GR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":18000,"max_usd":49000,"period":"year","method":null,"sample_n":7360},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-05-27T00:00:00Z","employer_posted_date":"2026-05-27","last_verified_at":"2026-10-15T06:42:06Z","board_verified":true,"closed_at":null,"days_open":141,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":141},"description":"The organization\nWhy Join Us? It's More Than a Job in Retail, It's Your Story.\nAt Public Group, we believe in the power of our people in a sustainable way. That's why we're not just focused on what you do, but who you become. We're committed to fueling your growth, because when you win, we all win. Imagine a place where you feel supported, valued, and empowered to make a real difference. A place where you can build a career you love, to leave your mark in our story!\nPublic Group strategically invests to create an ecosystem of innovative scaleups around its core Omnichannel Retail business, with the objective to provide exciting customer experiences powered by operational excellence. We bring together technology, talent & entrepreneurship to create value in the Greek market & society.\nOur Omnichannel retail, in Greece and Cyprus, is the love brand Public, a Leading Omnichannel Home Living, Tech & Entertainment Retailer with long lasting heritage. Innovation is part of our DNA. Through our ecosystem of startups and organizations, - iRepair, Klarna, Douleutaras.gr, SVUUM, Bookvoice, BOX NOW, our tech PublicNEXT, Endeavour, Big PI, Metavallon, & Venture Friends - we offer pioneer services to our consumers. We operate 60 stores, 3 eShops and an ecosystem of digital properties such as: public ticketing, public business and bookfriends.gr.\nWe are looking for a detail-oriented and analytical professional who enjoys working with data, monitoring performance, and turning insights into action.\nAs a WFM & Reporting Analyst, you will play a key role in supporting daily operations, improving performance visibility, and helping the business make data-driven decisions in a fast-paced customer service environment.\nResponsibilities:\nCreate and maintain reports and dashboards to track KPIs and operational trends.\nMonitor daily performance metrics and identify opportunities for improvement.\nAnalyze operational data and provide actionable insights and recommendations.\nSupport forecasting, scheduling, and workforce management activities.\nCollaborate with cross-functional teams to understand reporting and business needs.\nPresent findings and insights clearly to stakeholders and management.\nJob Requirements:\nGood knowledge of call center operations and WFM calculations.\nExperience with forecasting/scheduling tools will be considered an asset.\nStrong analytical and organizational skills.\nAbility to manage multiple priorities and meet deadlines with attention to detail.\nAdvanced knowledge of Microsoft Office tools, especially Excel.\nStrong communication and problem-solving skills.\nWhat we offer:\n Competitive compensation & benefits package\nPerformance-based bonus scheme\n Comprehensive life & health insurance\n Flexible hybrid working model - to support your work-life balance\n Psychological support via a professional helpline for you and your family\n Career growth opportunities in a role that evolves with you\nValuable experience in a well-known and fast-growing organization\n Continuous learning and upskilling through tailored programs\n Employee Wellness Program - office Pilates & sports teams (padel, football, volleyball & more)\n Alternative transportation with company shuttle buses to our offices\n Exclusive access to our employee app, OrangeGen, packed with tools, news & perks\nWhat Does OrangeGen Offer?\n Connect: Engage with your colleagues and management seamlessly, ensuring you're always in the loop and part of our dynamic community.\n Recognize: Celebrate achievements and milestones with a culture of recognition that boosts morale and fosters a positive work environment.\n Custom Rewards: Enjoy personalized rewards and kudos, tailored to recognize your unique contributions and achievements.\nBy joining us, you’ll be part of a forward-thinking company that prioritizes open communication, employee recognition, and personalized rewards.\nAre you ready to be the next #OrangeGen maker?\nOrange Gen, is our team of 2.200 people who are committed to cultivating an innovative retailtainment environment, supporting continuous development, and embracing flexibility-all while placing customer centricity at the forefront. We believe in fostering a culture that values your contributions, boosts your ambitions, and supports personal and professional growth. “Joy at Public” is our main motto which lies in creating a workplace where every individual is empowered to excel and evolve, always keeping the customer at the heart of our endeavors. We like to share our moments under the #OrangeTeam celebrating all team’s achievements and Orange Marks Stories!\nAll applications will be treated with the strictest confidentiality.","description_format":"text","description_chars":4660,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Continuous learning","Growth opportunities","Health insurance","Hybrid work"],"hiring_locations":[{"name":"Greece","iso":"GR","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce"],"lifecycle":[{"event":"open","at":"2026-10-11T02:03:51Z"}],"visa":[],"liveness":{"score":3,"band":"cold","label":"Long shot","p_open":1,"p_active":0.098,"p_room":0.28,"age_days":141,"expected_fill_days":20,"reasons":["conf:3","velocity","win:tail","crowd:"],"computed_at":"2026-10-15T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/public-wfm-reporting-analyst","json_url":"https://alion.io/job/public-wfm-reporting-analyst.json","meta":{"generated_at":"2026-10-15T10:36:25Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":16043,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":812581},"rest":"https://alion.io/mcp/rest/get_company?id=812581"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpublic-wfm-reporting-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpublic-wfm-reporting-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpublic-wfm-reporting-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/public-wfm-reporting-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpublic-wfm-reporting-analyst"}]}