{"id":1555517,"url":"https://alion.io/job/publicis-groupe-azure-cloud-devops-support-engineer","title":"Azure Cloud & DevOps Support Engineer","company":{"id":46462,"name":"Publicis Groupe","domain":"publicisgroupe.com","url":"https://alion.io/company/publicisgroupe","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"DevOps","role_family":"DevOps","seniority":"senior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Mexico City, Mexico"],"countries":["MX"],"hiring_countries":["MX","CR"],"hiring_countries_total":2,"salary":null,"salary_estimate":{"min_usd":29000,"max_usd":75000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2013},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Agile","optional":false},{"name":"Azure","optional":false},{"name":"Azure DevOps","optional":false},{"name":"Bicep","optional":false},{"name":"CI/CD","optional":false},{"name":"Dynatrace","optional":false},{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"PowerShell","optional":false},{"name":"Python","optional":false},{"name":"ServiceNow","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"Terraform","optional":false}],"status":"closed","first_seen_at":"2026-10-01T01:51:20Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-02T01:53:13Z","board_verified":false,"closed_at":"2026-10-02T01:53:13Z","days_open":1,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":1},"description":"Company Description\nPublicis Sapient is a digital transformation partner helping established organizations get to their future, digitally enabled state, both in the way they work and the way they serve their customers. We help unlock value through a start-up mindset and modern methods, fusing strategy, consulting, and customer experience with agile engineering and problem-solving creativity. United by our core values and our purpose of helping people thrive in the brave pursuit of next, our 20,000+ people in 53 offices around the world combine experience across technology, data sciences, consulting, and customer obsession to accelerate our clients’ businesses through designing the products and services their customers truly value.\nOverview\nWe are seeking an experiencedAzure Cloud & DevOps Support Engineer to support and maintain business-critical cloud platforms and applications hosted on Microsoft Azure. This role combines\nAzure infrastructure operations, production support, DevOps and CI/CD support, incident management, monitoring, and troubleshooting across cloud infrastructure, identity, networking, and deployment environments. You’ll work closely with global engineering, security, and business teams to maintain platform stability, support application deployments, resolve production issues, and continuously improve operational processes across Azure environments.\nResponsibilities\nYour Impact\nProvide L1/L2 operational support for Azure cloud infrastructure, DevOps platforms, and business-critical applications across production and non-production environments.\nMonitor and troubleshoot Azure infrastructure services, including Virtual Machines, networking, storage, identity and access, backup, recovery, Azure Monitor, and Log Analytics.\nSupport Azure DevOps and CI/CD operations, including repositories, build pipelines, release pipelines, deployments, and troubleshooting pipeline failures.\nInvestigate incidents and alerts, perform incident triage and root cause analysis, and collaborate with L3 engineering teams on complex technical issues within defined SLAs.\nSupport deployments and release activities, working with development teams during release windows and monitoring platform and deployment health.\nExecute operational procedures across production, disaster recovery, and non-production environments, including SOPs, runbooks, health checks, service restarts, patch validations, and scheduled maintenance activities.\nContribute to operational improvement by identifying recurring issues, maintaining technical documentation and knowledge articles, and supporting automation initiatives.\nQualifications\nSkills & Experience\n5-7 years of experience in Azure Infrastructure, Cloud Operations, Platform Support, Production Support, DevOps Support, or similar technical roles.\nHands-on experience supporting Microsoft Azure production environments, including Virtual Machines, networking, storage, monitoring, backup/recovery, and identity and access services.\nExperience providing L1/L2 production support, including incident triage, technical troubleshooting, root cause analysis, escalation, and resolution within SLA targets.\nHands-on experience supporting Azure DevOps and CI/CD processes, including repositories, build pipelines, release pipelines, deployments, and pipeline troubleshooting.\nExperience with monitoring and observability platforms such as Azure Monitor, Log Analytics, Dynatrace, or similar enterprise tools.\nExperience with Active Directory / Microsoft Entra ID, access management, connectivity, and enterprise infrastructure troubleshooting.\nFamiliarity with ServiceNow and ITIL processes, including Incident, Change, Problem, and Request Management.\nStrong communication and collaboration skills with the ability to work with global development, engineering, infrastructure, security, and business teams.\nSet Yourself Apart With\nExperience supporting Azure DevOps CI/CD pipelines, application deployments, and production release activities.\nKnowledge of Infrastructure as Code, including Terraform, Bicep, or ARM templates.\nScripting and operational automation experience using PowerShell, Bash, or Python.\nUnderstanding of Azure security, governance, disaster recovery, and cloud operational best practices.\nExperience supporting high-availability, energy trading, financial, or other business-critical enterprise platforms.\nExperience participating in on-call rotations, disaster recovery exercises, CAB activities, or production release windows.\n\nAdditional Information\nWhat you'll get:\nFull time/ Indefinite term contract\nRemote work environment\nLocal Holidays\nPrivate medical insurance\nConnectivity bonus\nE-Learning platforms (Udemy, O'Reilly, Marcel)\nEnglish lessons and so much more!!\nAdditional Information:\n**This position is only avaiable for candidates based in Costa Rica, Mexico and Colombia**","description_format":"text","description_chars":4867,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Health insurance"],"hiring_locations":[{"name":"Colombia","iso":null,"kind":"country"},{"name":"Mexico","iso":"MX","kind":"country"},{"name":"Costa Rica","iso":"CR","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Bakery & Pastry"],"lifecycle":[{"event":"open","at":"2026-10-01T01:51:20Z"},{"event":"close","at":"2026-10-02T01:53:13Z"}],"liveness":null,"pay":null,"html_url":"https://alion.io/job/publicis-groupe-azure-cloud-devops-support-engineer","json_url":"https://alion.io/job/publicis-groupe-azure-cloud-devops-support-engineer.json","meta":{"generated_at":"2026-10-03T03:13:43Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2910,"day_limit":5000,"remaining_today":2090,"minute_limit":60,"resets_at":"2026-10-04T00:00:00Z"}}}