{"id":3038220,"url":"https://alion.io/job/publicis-groupe-onsite-tech-support-manager","title":"Onsite Tech Support - Manager","company":{"id":46462,"name":"Publicis Groupe","domain":"publicisgroupe.com","url":"https://alion.io/company/publicisgroupe","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":{"grade":"A","score":100,"open_postings":27,"ghost_share":0,"stale_share":0,"repost_share":0.037,"time_to_fill_p50_days":10,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":65000,"max_usd":135000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":461},"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false}],"status":"live","first_seen_at":"2026-10-21T21:59:55Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-24T07:21:29Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Company Description\nPublicis Re:Sources is at the core of Publicis Groupe, the world's largest communications company. We are the only full-service, end-to-end shared service organization in the industry, enabling Groupe agencies to do what they do best: innovate and transform for their clients.\nFormed in 1998 as a small team to service a few Publicis Groupe firms, Publicis Re:Sources has grown to 6,000+ employees in over 55 countries. We provide technology solutions and business services, including finance, accounting, legal, benefits, procurement, tax, real estate, treasury and risk management, information security, and global mobility - supporting 110,000+ employees across the Publicis Groupe network. Our people are at the center of everything we do, bringing curiosity, collaboration, and a commitment to excellence to their work every day.\nLearn more about Publicis Re:Sources and the Publicis Groupe agencies we support at publicisresources.com.\nOverview\nOnsite Tech Support - Manager is responsible for managing and overseeing a multi-regionally based Onsite Tech Support services team that can consist of Team Leads, Associates, Sr. Associates, interns, and consultants. The regions can consist of one office or multiple offices and be geographically dispersed.\nThe Manager establishes technical priorities, standards and procedures, understands enterprise processes and ensures adherence to policy. The manager must be driven to deliver technology solutions to improve the operational environment and provide comprehensive recommendations to senior management in both Re:Sources and within the Groupe agencies.\nThe manager will often meet with key agency stakeholders to recommend solutions and resolve critical situations. There will be active engagement in multiple projects across the enterprise and at local sites. The delivery and execution of the department’s objectives and goals are also key deliverables.\nResponsibilities\nIssues Management and Resolution\nIdentify, document, analyze and respond to critical events \nManage crises requiring analysts from multiple teams to resolve\nServe as an escalation point for IT and business issues\nManage monitoring and resolution of AV issues for on-site equipment, such as boardroom AV equipment and meeting/event support\nResource and Performance Management\nResponsible for hiring and terminations \nRecommend promotions and organizational changes\nDevelop and track capacity planning for team\nResponsible for coaching, mentoring and obtaining appropriate training\nIdentify training and development opportunities to strengthen and/or grow skill sets\nWrite performance evaluations and conduct reviews\nPrepare regular analysis of key metrics to track team performance\nEngage with third party vendors such as sourcing companies to fill positions\nProject Management\nEnsure team project deliverables are on time and within the established budget\nIdentify issues and raise concerns to the Project Management Office\nAttend project meetings as necessary\nTechnical Consultation\nAssist in developing long range strategy plans for technology and systems \nAssist in determining impact of new solutions and implementation \nMake recommendations to the business and within Re:Sources\nCommunications\nCommunicate the overall status for the team, including projects, issue and operational status to audiences that include business area staff and IT management \nEffectively manage customer expectations\nAssist in developing and writing policies and procedures\nDevelop and maintain close relationships with business contacts\nApproval of change controls via Service Now ticketing system\nComfortable training small and large groups of people on new IT solutions\nContinuous Improvement\nGather knowledge of technology changes through training, conferences, books, journals, case studies, and product evaluations\nIdentify areas of process improvement for the team, on projects, or for the business\nWork Schedule\nMust maintain a flexible schedule and be available to work non-standard business hours upon request or as needed\nMust be available via cell phone for issue resolution and assistance after hours\nTravel\nLocal travel between sites is required\nOccasional travel to sites outside the local area may be required\nQualifications\nEducation\nBachelor's Degree from an accredited university, preferably in Computer Science, Information Systems or equivalent program, or a proven track record of IT experience required.\nExperience\nMinimum 6 years of IT experience\nMinimum 3 years IT management experience \nExperience managing an IT operations team\nExperience managing a portion of an IT budget\nExperience implementing ITIL best practices\nExperience managing projects that require interaction with business sponsors and key stakeholders\nAdditional Information\nAll your information will be kept confidential according to EEO guidelines. This job description in no way states or implies that these are the only duties to be performed by the employee(s) currently in this position. Employee(s) will be required to follow any other job related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. A review of this position has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbent(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an \"\"at-will\"\" relations. Salary Range - 120-130K/yr and benefits. Publicis Groupe offers a comprehensive benefits package including medical, dental, vision, retirement(401(K)), wellness and other employee programs. For additional information regarding available benefits, please visit publicisconnections.com. #LI-DS1","description_format":"text","description_chars":6303,"description_truncated":false,"requirements":{"experience_years_min":6,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":["Flexible schedule"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Advertising","Creative Agencies","Digital Marketing"],"lifecycle":[{"event":"open","at":"2026-10-21T21:59:55Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.898,"p_room":1,"age_days":2,"expected_fill_days":10,"reasons":["conf:2","velocity","win:early","comp:brand"],"computed_at":"2026-10-24T06:02:35Z"},"pay":null,"html_url":"https://alion.io/job/publicis-groupe-onsite-tech-support-manager","json_url":"https://alion.io/job/publicis-groupe-onsite-tech-support-manager.json","meta":{"generated_at":"2026-10-24T08:54:37Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12675,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":46462},"rest":"https://alion.io/mcp/rest/get_company?id=46462"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpublicis-groupe-onsite-tech-support-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpublicis-groupe-onsite-tech-support-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpublicis-groupe-onsite-tech-support-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/publicis-groupe-onsite-tech-support-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpublicis-groupe-onsite-tech-support-manager"}]}