{"id":2216016,"url":"https://alion.io/job/publicis-groupe-product-support-analyst","title":"Product Support Analyst","company":{"id":46462,"name":"Publicis Groupe","domain":"publicisgroupe.com","url":"https://alion.io/company/publicisgroupe","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":{"grade":"A","score":100,"open_postings":16,"ghost_share":0,"stale_share":0,"repost_share":0.063,"time_to_fill_p50_days":9,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":8500,"max_usd":19500,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":688},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":".NET","optional":false},{"name":"AWS","optional":false},{"name":"GCP","optional":false},{"name":"ITIL","optional":false},{"name":"Java","optional":false},{"name":"Linux","optional":false},{"name":"Oracle","optional":false},{"name":"Perl","optional":false},{"name":"SQL","optional":false},{"name":"Unix","optional":false},{"name":"C#","optional":true}],"status":"live","first_seen_at":"2026-10-10T08:20:10Z","employer_posted_date":"2026-10-10","last_verified_at":"2026-10-21T12:43:46Z","board_verified":true,"closed_at":null,"days_open":11,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":11},"description":"Overview\nAbout the Role:\nThe Product Support Analyst -2 is responsible for providing support to Epsilon's home-grown products. This includes analyzing, triaging, replicating, testing, troubleshooting, provide technical work-around and suggestions to clients, pertaining to Epsilon’s core product. A working knowledge of RHEL, Oracle DB, SQL, AWS and Shell/Perl scripting, combined with a general understanding of java/.net, networking concepts, ITIL frame work, with stake holder communication and management experience.\nClick here to view how Epsilon transforms marketing with 1 View, 1 Vision and 1 Voice.\nResponsibilities\nAbility to understand the customer issue in its entirety, triage, analyze, troubleshoot and where possible assist in resolving customer issues.\nAbility to associate priorities, risks with issues logged and actively escalate where required.\nAbility to drive issues to closure through interaction with a wide variety of partners. \nTeam player who is ready to contribute, lead and own elements of troubleshooting and problem resolution\nDocumenting troubleshooting and problem resolution steps, by determining best course of action.\nAbility to learn and adapt to new technologies based on organization needs.\nEnsure all tickets meet the targets for resolution, escalation, documentation & completion.\nQualifications\nBachelor's Degree in computer or engineering related field (or related field experience).\nExperience in troubleshooting issues related to web-based UI\nMinimum of 4+ years, related Product support engineering experience preferred, working directly with End-user customers \nHands-on experience in Supporting Application running on Java or .net, with the ability to understand the code.\nExperience (hands-on) of at least one Unix Category OS (Linux, Solaris, SCO, AIX, etc.)\nWorking knowledge of GCP, Networking and Communication protocol\nExperience in RDBMS workings, with writing complex SQL queries\nHand’s on with Shell/Perl Script debugging \nWorking knowledge of API, Webhooks\nKnowledge of systems resource and performance analysis, SDLC process and/or functional engineering principles\nWillingness to work in a 24/7 shifts\nAdditional Information\nEpsilon is a global data, technology and services company that powers the marketing and advertising ecosystem. For decades, we’ve provided marketers from the world’s leading brands the data, technology and services they need to engage consumers with 1 View, 1 Vision and 1 Voice. 1 View of their universe of potential buyers. 1 Vision for engaging each individual. And 1 Voice to harmonize engagement across paid, owned and earned channels.\nEpsilon’s comprehensive portfolio of capabilities across our suite of digital media, messaging and loyalty solutions bridge the divide between marketing and advertising technology. We process 400+ billion consumer actions each day using advanced AI and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Epsilon is a global company with more than 9,000 employees around the world.\nOur pillars aren't just words. They're how we show up every day.\nPeople centricity: We focus on employee well-being in an environment where colleagues truly care about each other.\nCollaboration: We work together, support one another, and collectively achieve goals.\nGrowth: There are endless opportunities for growth through learning, development and career advancement.\nInnovation: We drive progress through cutting-edge solutions and forward-thinking approaches.\nFlexibility: We’ve created a balance between work and personal life, and we encourage adaptability to solve problems creatively.\nOur values guide us to create value for our clients, our people and consumers.\nAct with integrity\nWork together to win together\nInnovate with purpose\nRespect all voices\nEmpower with accountability\nThese pillars and values are our foundation-shaping our culture, guiding our decisions, and uniting us in common purpose.\nEpsilon is an Equal Opportunity Employer. Epsilon is committed to promoting diversity, inclusion, and equal employment opportunities by using reasonable efforts to attract, recruit, engage and retain qualified individuals of all ethnicities and backgrounds, including, but not limited to, women, people of color, LGBTQ individuals, people with disabilities and any other underrepresented groups, traits or characteristics.","description_format":"text","description_chars":4543,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Advertising","Creative Agencies","Digital Marketing"],"lifecycle":[{"event":"open","at":"2026-10-10T08:20:10Z"}],"visa":[],"liveness":{"score":37,"band":"fade","label":"Fading","p_open":1,"p_active":0.673,"p_room":0.55,"age_days":10,"expected_fill_days":9,"reasons":["conf:2","velocity","win:tail","comp:brand"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/publicis-groupe-product-support-analyst","json_url":"https://alion.io/job/publicis-groupe-product-support-analyst.json","meta":{"generated_at":"2026-10-21T17:09:21Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":24158,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":46462},"rest":"https://alion.io/mcp/rest/get_company?id=46462"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpublicis-groupe-product-support-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpublicis-groupe-product-support-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpublicis-groupe-product-support-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/publicis-groupe-product-support-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpublicis-groupe-product-support-analyst"}]}