{"id":1656535,"url":"https://alion.io/job/publicis-groupe-technical-support-associate","title":"Technical Support Associate","company":{"id":46462,"name":"Publicis Groupe","domain":"publicisgroupe.com","url":"https://alion.io/company/publicisgroupe","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":{"grade":"A","score":100,"open_postings":3,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":3,"computed_at":"2026-10-06T05:45:30Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Boston, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":40280,"max":57008,"currency":"USD","period":"year","gross":null,"usd_annual":57008},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false},{"name":"Jira","optional":true}],"status":"live","first_seen_at":"2026-10-02T01:53:13Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-10-06T19:14:43Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Company Description\nProfitero+ is the leading digital commerce company, trusted by more than 4,000 brands worldwide. We help brands break down silos and turn data into decisive action through intelligence-driven, end-to-end solutions that unify media, content, operations and strategy. Powered by advanced AI, robust digital shelf analytics across 1,400+ retailers in 70 countries and unmatched expertise from digital commerce specialists in 15 global hubs, our integrated solutions help brands accelerate profitable growth. Learn more at profitero.com\nOverview\nProfitero+ is looking to hire a Technical Support Associate to help support our growing portfolio of clients!\nIn this client-facing role, you will be working directly with our customers to help ensure their success with the Profitero platform. You will be assisting with general product questions, fielding technical questions, and solving a variety of unique problems and requests about the platform.\nThe ideal person in this role will be able to leverage their technical aptitude, passion for data management, strong Excel skills, knack for understanding, interpreting, and resolving platform-related issues, and ability to clearly communicate to customers regarding those issues in order to ensure the best possible user experience for our clients. Also useful is a basic knowledge of marketing analytics and the ecomm/digital commerce space.\nPLEASE NOTE: This is a hybrid role based out of our Boston office and will require onsite engagement an average of 3-4 days/week. All candidates should be local to the Boston metro and willing to commit to a hybrid schedule.\nALSO NOTE: We are not able to support visa sponsorship for this role at the present time. No 3rd-party staffing agencies please.\nResponsibilities\nMonitor Zendesk queue and action tickets in a timely manner.\nReceive, synthesize, and resolve technical issues from Profitero clients to include issues with the platform, bugs, missing data, maintenance/change requests, adding new user accounts, and similar routine issues.\nWork with customers to understand unique or complex issues with the platform, resolving or escalating as needed.\n\nBecome an expert in Profitero data maintenance processes and Profitero’s eCommerce platform in order to provide guidance and direction to Profitero clients on how best to organize and maintain their data within the platform. \nValidate, categorize, and clean client data including matching up data points between the Profitero platform and client-specific software programs and taxonomies.\nQualifications\n1+ year of prior professional technical support, customer success, or data entry experience, preferably within a SaaS, product, or technical environment.\nBachelor’s degree in computer science, data and analytics, information technology, or a related field preferred; experience may be substituted.\nPrior experience working with ticketing systems such as Zendesk or Jira.\nStrong Excel and data management skills with an ability to troubleshoot and resolve complex data accuracy problems.\nStrong troubleshooting skills regarding the use of technical products and platforms.\nComfort and experience working directly with external clients and customers to identify, synthesize, respond to, and resolve issues, escalations, and conflicts as they arise.\nAn active listener with clear, articulate verbal and written communication skills.\nWorking understanding of ecommerce, digital marketing, and marketing analytics, both inclusive and exclusive to the immediate capabilities of the Profitero product preferred.\nA natural sense of urgency with an ability to work quickly, efficiently, and accurately within tight deadlines and constantly-evolving project parameters, scope, and goals.\nOutstanding organizational skills with an extraordinary attention to detail.\nFlexible and adaptable with an ability to manage and drive success across multiple concurrent projects and competing priorities.\nHighly collaborative but independently capable.\nAdditional Information\nThe Power of One starts with our people! To do powerful things, we offer powerful resources. Our best-in-class wellness and benefits offerings include: Paid Family Care for parents and caregivers for 12 weeks or moreMonetary assistance and support for Adoption, Surrogacy and FertilityMonetary assistance and support for pet adoptionEmployee Assistance Programs and Health/Wellness/Comfort reimbursements to help you invest in your future and work/life balanceTuition AssistancePaid time off that includes Flexible Time off Vacation, Annual Sick Days, Volunteer Days, Holiday and Identity days, and moreMatching Gifts programsFlexible working arrangements‘Work Your World’ Program encouraging employees to work from anywhere Publicis Groupe has an office for up to 6 weeks a year (based upon eligibility)Business Resource Groups that support multiple affinities and alliances The benefits offerings listed are available to eligible U.S. Based employees, are reviewed on an annual basis, and are governed by the terms of the applicable plan documents. We also offer medical and voluntary benefits to our freelancers and temporary employees. Voluntary benefit options include supplemental medical insurance, transportation, and parking benefits, legal benefits, pet insurance, and auto and home insurance. You must be actively employed for 90 consecutive calendar days in order to be eligible for Publicis medical and voluntary benefits. Profitero+ is an Equal Opportunity Employer. Our employment decisions are made without regard to actual or perceived race, color, ethnicity, religion, creed, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, childbirth and related medical conditions, national origin, ancestry, citizenship status, age, disability, medical condition as defined by applicable state law, genetic information, marital status, military service and veteran status, or any other characteristic protected by applicable federal, state or local laws and ordinances. If you require accommodation or assistance with the application or onboarding process specifically, please contact . All your information will be kept confidential according to EEO guidelines.Compensation Range: USD $40,280.00 - USD $57,008.00/Annually. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. Temporary roles may be eligible to participate in our freelancer/temporary employee medical plan through a third-party benefits administration system once certain criteria have been met. For regular roles, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off. The Company anticipates the application deadline for this job posting will be 11/8/2026.","description_format":"text","description_chars":7056,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":["401k plan","Flexible schedule","Flexible time off","Health insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce","Bakery & Pastry"],"lifecycle":[{"event":"open","at":"2026-10-02T01:53:13Z"}],"visa":[],"liveness":{"score":25,"band":"fade","label":"Fading","p_open":1,"p_active":0.463,"p_room":0.55,"age_days":4,"expected_fill_days":3,"reasons":["conf:0","velocity","win:tail","comp:junior,brand"],"computed_at":"2026-10-06T05:45:30Z"},"pay":{"stated_usd_annual":57008,"is_top_pay":false},"html_url":"https://alion.io/job/publicis-groupe-technical-support-associate","json_url":"https://alion.io/job/publicis-groupe-technical-support-associate.json","meta":{"generated_at":"2026-10-06T21:04:52Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":310,"day_limit":5000,"remaining_today":4690,"minute_limit":60,"resets_at":"2026-10-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":46462},"rest":"https://alion.io/mcp/rest/get_company?id=46462"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpublicis-groupe-technical-support-associate"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpublicis-groupe-technical-support-associate"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpublicis-groupe-technical-support-associate"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/publicis-groupe-technical-support-associate\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpublicis-groupe-technical-support-associate"}]}