{"id":1343169,"url":"https://alion.io/job/publicisgroupe-associate-manager-servicenow","title":"Associate Manager ServiceNow","company":{"id":46462,"name":"Publicis Groupe","domain":"publicisgroupe.com","url":"https://alion.io/company/publicisgroupe","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":{"grade":"A","score":100,"open_postings":52,"ghost_share":0,"stale_share":0,"repost_share":0.058,"time_to_fill_p50_days":14,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Management","role_family":"Management","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Gurgaon, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":6000,"max_usd":14500,"period":"year","method":"role_seniority_country_remote_cell","sample_n":15},"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Azure","optional":false},{"name":"CI/CD","optional":false},{"name":"Git","optional":false},{"name":"Incident Management","optional":false},{"name":"ITSM","optional":false},{"name":"JavaScript","optional":false},{"name":"Platform Engineering","optional":false},{"name":"Rest API","optional":false},{"name":"ServiceNow","optional":false},{"name":"SOAP","optional":false}],"status":"live","first_seen_at":"2026-09-27T16:00:53Z","employer_posted_date":"2026-09-27","last_verified_at":"2026-11-12T12:38:14Z","board_verified":true,"closed_at":null,"days_open":45,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":45},"description":"Company Description\nPublicis Re:Sources is at the core of Publicis Groupe, the world's largest communications company. We are the only full-service, end-to-end shared service organization in the industry, enabling Groupe agencies to do what they do best: innovate and transform for their clients.\nFormed in 1998 as a small team to service a few Publicis Groupe firms, Publicis Re:Sources has grown to 6,000+ employees in over 55 countries. We provide technology solutions and business services, including finance, accounting, legal, benefits, procurement, tax, real estate, treasury and risk management, information security, and global mobility - supporting 110,000+ employees across the Publicis Groupe network. Our people are at the center of everything we do, bringing curiosity, collaboration, and a commitment to excellence to their work every day.\nLearn more about Publicis Re:Sources and the Publicis Groupe agencies we support at publicisresources.com\nOverview\nJob Title: Team Lead ServiceNow\nLocation: Gurgaon , Pune , Bengaluru\nWe are seeking a highly experienced and self-driven Lead ServiceNow Developer to join our global ServiceNow Platform team. This role requires an individual who can independently drive design, development, and delivery of complex ServiceNow solutions with minimal supervision while collaborating with architects, business stakeholders, product owners, and support teams across multiple geographies.\nThe ideal candidate will possess deep ServiceNow platform expertise, strong technical leadership skills, and the ability to translate business requirements into scalable, maintainable solutions. The individual will serve as a technical lead for strategic platform initiatives and mentor junior developers while ensuring adherence to platform governance, security, and development standards.\nResponsibilities\nTechnical Leadership\nLead the design, development, and deployment of ServiceNow solutions across multiple modules.\nServe as the primary technical lead for complex platform enhancements and transformational initiatives.\nProvide technical direction and establish development standards, best practices, and code quality guidelines.\nConduct architecture reviews, design reviews, and code reviews.\nMentor developers and support capability growth across the platform team.\nSolution Development\nIndependently analyze business requirements and translate them into scalable technical solutions.\nDevelop and maintain custom applications, workflows, integrations, and automation capabilities.\nConfigure and customize ServiceNow using: \nFlow Designer\nIntegration Hub\nBusiness Rules\nScript Includes\nUI Policies\nClient Scripts\nCatalog Items\nRecord Producers\nService Portal\nAgent Workspace\nPlatform Engineering\nDesign and implement enterprise-grade integrations leveraging REST, SOAP, MID Server, and Integration Hub.\nSupport platform upgrades, patch management, and release deployments.\nOptimize platform performance, maintainability, and scalability.\nDrive technical debt reduction and platform modernization initiatives.\nCollaboration & Delivery\nPartner with Business Analysts, Architects, and Business Stakeholders to define solutions.\nLead technical workshops and solution discussions.\nProvide effort estimates and delivery planning support.\nSupport production incident resolution and root cause analysis.\nGovernance & Compliance\nEnsure solutions align with enterprise architecture standards and ServiceNow best practices.\nFollow security, audit, compliance, and change management processes.\nContribute to platform documentation, knowledge management, and operational excellence initiatives.\nRequired Experience\n10+ years of software development experience.\n8+ years of hands-on ServiceNow development experience.\nProven experience leading enterprise-scale ServiceNow implementations.\nStrong experience working independently with globally distributed teams.\nDemonstrated ability to own technical delivery from requirements through deployment.\nExperience operating in Agile delivery environments.\n\nRequired Technical Skills\n\nServiceNow Platform\nStrong hands-on experience in:\nITSM\nCMDB\nService Catalog\nKnowledge Management\nIncident Management\nChange Management\nRequest Management\nDiscovery\nAsset Management\nDevelopment Skills\nJavaScript\nGlide APIs\nScripted REST APIs\nServiceNow Scoped Applications\nFlow Designer\nIntegration Hub\nService Portal\nUI Builder\nAgent Workspace\nIntegrations\nREST APIs\nSOAP APIs\nOAuth\nSSO/SAML\nAzure AD Integration\nMicrosoft ecosystem integrations\nThird-party SaaS integrations\nDevOps & Release Management\nSource Control Integration\nUpdate Sets\nCI/CD Pipelines\nAutomated Testing Framework (ATF)\nGit-based development practices\n\nPreferred Experience\n\nExperience in one or more of the following ServiceNow solutions:\nCustomer Service Management (CSM)\nIT Service Management (ITSM)\nSecurity Operations (SecOps)\nMobile \nExperience with:\nGenerative AI and ServiceNow AI capabilities\nPredictive Intelligence\nVirtual Agent\nEnterprise-scale platform governance\nLeadership Competencies\nThe successful candidate will demonstrate:\nStrong ownership mentality\nAbility to work independently with minimal direction\nExcellent problem-solving and troubleshooting capabilities\nStrong communication and stakeholder management skills\nAbility to challenge requirements and propose better solutions\nCommitment to quality, security, and platform best practices\nAbility to mentor and elevate team performance\nQualifications\nEducation & Certifications\nRequired\nBachelor’s degree in computer science, Information Systems, Engineering, or related field\nPreferred ServiceNow Certifications\nCertified System Administrator (CSA)\nCertified Application Developer (CAD)\nHighly Desirable\nCertified Implementation Specialist (CIS) - ITSM\nCIS - CSM\nServiceNow Certified Technical Architect (CTA) journey candidate","description_format":"text","description_chars":5834,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-27T16:00:53Z"}],"visa":[],"liveness":{"score":14,"band":"cold","label":"Long shot","p_open":1,"p_active":0.491,"p_room":0.28,"age_days":45,"expected_fill_days":14,"reasons":["conf:3","velocity","win:tail","crowd:junior,brand"],"computed_at":"2026-11-12T10:38:37Z"},"pay":null,"html_url":"https://alion.io/job/publicisgroupe-associate-manager-servicenow","json_url":"https://alion.io/job/publicisgroupe-associate-manager-servicenow.json","meta":{"generated_at":"2026-11-12T15:38:20Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":32689,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":46462},"rest":"https://alion.io/mcp/rest/get_company?id=46462"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpublicisgroupe-associate-manager-servicenow"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpublicisgroupe-associate-manager-servicenow"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpublicisgroupe-associate-manager-servicenow"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/publicisgroupe-associate-manager-servicenow\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpublicisgroupe-associate-manager-servicenow"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1343169}},{"tool":"search_jobs","arguments":{"company":"publicisgroupe.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1343169},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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