{"id":1343170,"url":"https://alion.io/job/publicisgroupe-lead-client-support-engineer","title":"Lead Client Support Engineer","company":{"id":46462,"name":"Publicis Groupe","domain":"publicisgroupe.com","url":"https://alion.io/company/publicisgroupe","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":{"grade":"A","score":100,"open_postings":3,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":3,"computed_at":"2026-10-03T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Confluence","optional":false},{"name":"GitHub","optional":false},{"name":"Jupyter Notebook","optional":false},{"name":"Python","optional":false},{"name":"SharePoint","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"SQL","optional":false},{"name":"Unix","optional":false},{"name":"Windows","optional":false},{"name":"Apache HTTP Server","optional":true},{"name":"Apache Tomcat","optional":true},{"name":"Azure","optional":true},{"name":"DataStage","optional":true},{"name":"ETL/ELT","optional":true},{"name":"ITIL","optional":true},{"name":"Java","optional":true},{"name":"Microsoft Excel","optional":true},{"name":"Microsoft Office","optional":true},{"name":"Power Automate","optional":true},{"name":"Sumo Logic","optional":true}],"status":"live","first_seen_at":"2026-09-27T16:00:53Z","employer_posted_date":"2026-09-27","last_verified_at":"2026-10-03T23:34:05Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Overview\nWhy we are looking for you:\nAt Epsilon, we run on our people’s ideas. It’s how we solve problems and exceed expectations. Our team is now growing, and we are on the lookout for skilled individuals who always set a higher standard by constantly challenging themselves and are experts in building customized solutions in the digital marketing space.\nSo, are you someone who wants to work with modern technology and enable marketers to create data-driven, omni-channel consumer experiences through data platforms? Then you could be exactly who we are looking for.\nApply today and be part of a creative, innovative and talented team that’s not afraid to push boundaries or take risks.\nWhat you will enjoy in this role:\nCreates user information solutions by developing, implementing, and maintaining applications based on latest Microsoft and Cloud platform.\nClick here to view how Epsilon transforms marketing with 1 View, 1 Vision and 1 Voice.\nResponsibilities\nWhat you will do:\nThe “Lead, Client Support Engineering “ is responsible for implementing and monitoring production processes as well as for managing production incidents. This includes troubleshooting and escalation of incidents and anomalies in processing. The position will require an ability to clearly communicate technical issues in writing and verbally. Candidate will be required to read technical specifications and validate data extracts and reporting based on previously defined business requirements. Candidate is expected to assist in troubleshooting a variety of issues across multiple environments. Candidates should have a grasp of database architecture, solution architecture, web hosting technologies, and system integration using real-time using web-services. The candidate is also expected to act as the key liaison between the client and the Epsilon Operations Support team.\nJob Requirements:\nMonitor and verify program execution, identification and communication of processing variances (e.g. run time, record counts, etc.) and potential issues\nManage Production alerts and take necessary action as per the run-book\nCreation of incident tickets, and follow-up until closure as per Standard Operational Procedure\nMaintain and adhere production schedules to include ad-hoc requests\nStopping and starting system processes\nTroubleshoot failures and determine best course of action\nCommunicate internally and externally at all levels within the client and Epsilon organizations\nDocumenting all Operational activities (Known Error Database, reports, Troubleshooting steps, Operation manual, important mail communications)\nSLA Alignment\nFlexible to work in shifts ( APAC, EMEA, NA)\nAssist with restores and backup requests\nProduction Trend analysis & Root cause analysis of the issues\nAbility to handle operational activities across multiple accounts and Domains\nEnsure compliance and production standards by attending final code review meetings to determine \nProduction readiness (e.g. validate coding standards against the production readiness checklist, etc.)\nReview and perform research for any client queries regarding production audits and reporting.\nTrend analysis and Problem Management with RCA\nWork with the operations development team to implement technical solutions for production issues\nDevelop and implement test plans to ensure quality resolutions\nIdentify and implement process improvements \nReview the Operational documents and update frequently \nAutomation and find opportunities to enhance operational performance\nProvide operational metrics on timely manner\nImprove quality of services across accounts\nParticipation in performance evaluation and people management\nTransition management activities from Vendor/ onshore team\nResource management and team mentoring\nQualifications\nEducation and Experience:\nBachelor Degree in Science /engineering\n7-10 years of Production Support work experience \nEssential skills and experience:\nGood communication, interpersonal, and analytical skills\nAbility to clearly communicate technical problems verbally and in written form\nGood Understanding of SQL & hands on experience on Database Management tools like Sql Developer, TOAD\nFamiliarity/Experience with UNIX, LINUX, Windows environments\nStrong troubleshooting techniques and approaches with web and database applications\nHands on experience in Unix/PERL scripting\nFamiliarity with Python & exposure to Jupyter Notebook or any other similar IDEs\nExposure to Code Repository like VSTS, Github\nHands on experience with scheduling and job monitoring tools like Control-M\nProfessional proficiency in English\nAbility to quickly adapt to a fast-paced environment and self-motivated to learn all necessary tools and skills to complete tasks\nExposure to Documentation tools like Confluence, WIKI or Sharepoint\nDesire to gain knowledge related to the clients' industry and current business, and incorporate this knowledge into the overall technical solution\nAttention to detail, strong listening skills, and good verbal and written communications are required\nExperience with efficiently communicating with highly demanding clients \nDesirable skills and experience:\nGood understanding of Operational best practices(ITIL framework)\nGood time management\nEagerness to learn new technologies and domains.\nDetail oriented and ability to multi-task\nGood Teammate\nQuick learner in a fast paced and challenging work environment\nGood to have knowledge on Power Automate\nFamiliarity/Experience with Hosting technology(s) (IIS, Apache, Tomcat - various variants)\nFamiliarity/Experience with ETL Concepts & tools like DataStage, Snaplogic\nUnderstanding of Relational Databases and Business Intelligence/Reporting tools \nAdvanced Excel skills and proficiency in other Microsoft Office products \nUnderstanding of hardware, software and network infrastructures\nExperience with Amazon Web Services, NewRelic, SumoLogic, Azure\nKnowledge of Loyalty Platforms and Marketing Campaigns like SFMC, Harmony\nAdditional Information\nEpsilon is a global data, technology and services company that powers the marketing and advertising ecosystem. For decades, we’ve provided marketers from the world’s leading brands the data, technology and services they need to engage consumers with 1 View, 1 Vision and 1 Voice. 1 View of their universe of potential buyers. 1 Vision for engaging each individual. And 1 Voice to harmonize engagement across paid, owned and earned channels.\nEpsilon’s comprehensive portfolio of capabilities across our suite of digital media, messaging and loyalty solutions bridge the divide between marketing and advertising technology. We process 400+ billion consumer actions each day using advanced AI and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Epsilon is a global company with more than 9,000 employees around the world.\nOur pillars aren't just words. They're how we show up every day.\nPeople centricity: We focus on employee well-being in an environment where colleagues truly care about each other.\nCollaboration: We work together, support one another, and collectively achieve goals.\nGrowth: There are endless opportunities for growth through learning, development and career advancement.\nInnovation: We drive progress through cutting-edge solutions and forward-thinking approaches.\nFlexibility: We’ve created a balance between work and personal life, and we encourage adaptability to solve problems creatively.\nOur values guide us to create value for our clients, our people and consumers.\nAct with integrity\nWork together to win together\nInnovate with purpose\nRespect all voices\nEmpower with accountability\nThese pillars and values are our foundation-shaping our culture, guiding our decisions, and uniting us in common purpose.\nEpsilon is an Equal Opportunity Employer. Epsilon is committed to promoting diversity, inclusion, and equal employment opportunities by using reasonable efforts to attract, recruit, engage and retain qualified individuals of all ethnicities and backgrounds, including, but not limited to, women, people of color, LGBTQ individuals, people with disabilities and any other underrepresented groups, traits or characteristics.","description_format":"text","description_chars":8347,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-27T16:00:53Z"}],"visa":[],"liveness":{"score":28,"band":"fade","label":"Fading","p_open":1,"p_active":0.621,"p_room":0.45,"age_days":5,"expected_fill_days":3,"reasons":["conf:13","velocity","win:tail","comp:brand"],"computed_at":"2026-10-03T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/publicisgroupe-lead-client-support-engineer","json_url":"https://alion.io/job/publicisgroupe-lead-client-support-engineer.json","meta":{"generated_at":"2026-10-04T00:10:14Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":98,"day_limit":5000,"remaining_today":4902,"minute_limit":60,"resets_at":"2026-10-05T00:00:00Z"}}}