Senior Manager Software Engineering

Overview

About Business Unit:

Platform Services specializes in the implementation, management and evolution of Custom and PeopleCloud solutions, offering end-to-end support for clients. Our team of experts handles platform setup, ongoing management, and strategic enhancements, ensuring that our solutions adapt to changing business needs. From loyalty programs to digital activation, our platforms empower clients to implement campaigns, generate insights, and streamline business activities, all with a focus on seamless integration and continuous improvement. By collaborating with client partners and strategy teams, we create impactful campaigns tailored to each client’s unique objectives.

As a Senior Manager - Software Engineering, you will lead multiple engineering teams responsible for delivering highly scalable, secure, and reliable software solutions while driving technical excellence, people development, operational efficiency, and client success.

You will partner with Product, Architecture, Business, DevOps, QA, and Operations teams to deliver pivotal initiatives while fostering a culture of innovation, engineering excellence, and continuous improvement.

Click here to view how Epsilon transforms marketing with 1 View, 1 Vision and 1 Voice.

Responsibilities

Delivery Leadership

• Own end-to-end delivery of multiple strategic programs, ensuring predictable execution, quality, and on-time
• Manage the complete SDLC including planning, estimation, development, testing, implementation, deployment, and production
• Drive Agile delivery excellence by managing risks, dependencies, resource planning, and release governance.
• Ensure consistency to SDLC, engineering standards, security, compliance, and operational guidelines.
• Lead build, enhancement, modernization, migration, and maintenance initiatives across multiple engineering

Client Partner Management

• Work closely with clients and business partners to understand business objectives and translate them into scalable technical
• Participate in customer workshops, architecture discussions, solution presentations, and executive governance
• Build trusted relationships with internal and external partners while effectively managing expectations and issues.
• Communicate delivery health, Key Performance Indicator, project risks, mitigation plans, and strategic initiatives to senior

Technical Leadership

• Provide architectural guidance and technical oversight across enterprise
• Collaborate with architects and engineering teams to design scalable, secure, cloud-native
• Convert High-Level Design (HLD) into detailed technical designs (LLD), including APIs, data models, algorithms, schema, and integration
• Drive engineering excellence through design reviews, code reviews, peer reviews, and alignment to coding standards.
• Champion automation, DevOps, CI/CD, cloud adoption, AI-assisted development, and engineering productivity
• Define quality gates, deployment validations, and release controls to improve production

Innovation s Platform Development

• See opportunities to demonstrate AI, GenAI, automation, and cloud technologies to improve engineering productivity and operational
• Promote innovation by encouraging experimentation, proof-of-concepts, and modernization
• Design, develop, and maintain enterprise web applications and distributed
• Build and support REST APIs, event-driven architectures, and cloud-based
• Develop batch and real-time data pipelines using AWS technologies including Redshift, Spectrum, S3, Lambda, SnapLogic, Camunda, and
• Collaborate with multi-functional teams to extract, transform, and integrate data from multiple enterprise
• Package, support, and oversee production releases while ensuring minimal business disruption.

People Leadership

• Lead, coach, and mentor multiple engineering
• Drive hiring, performance management, career development, succession planning, and employee engagement.
• Foster a collaborative, high-performance, and innovation driven engineering

Qualifications

Essential Skills Experience

• Bachelor's degree in Computer Science, Engineering, or related field (or equivalent practical experience).
• 15+ years of software engineering experience with at least 5+ years leading engineering teams in customer-facing
• Demonstrated success delivering complex enterprise-scale software programs using Agile
• Proven experience managing multiple engineering teams and multi-functional
• Strong leadership, communication, presentation, stakeholder management, and decision-making
• Excellent analytical, problem-solving, organizational, and prioritization
• Determined with a passion for continuous learning and engineering

Technical Expertise:

• C#, .NET/.NET Core, NET MVC, REST APIs
• Angular/React, JavaScript, HTML5, CSS
• AWS/Azure, Microservices, CI/CD, Docker
• Oracle, MySQL, DynamoDB, Redshift, Snowflake
• GitHub, Azure DevOps, Jenkins
• SQL, PL/SQL, Unix/Linux
• Design Patterns, OOP, Distributed Systems
• Preferred
• AWS Lambda, EC2, S3, SnapLogic, Camunda
• Python, Shell Scripting
• AI/GenAI-assisted development and DevOps automation
• Experience with AI-assisted development tools, DevOps automation, and cloud modernization

Personal Attributes

• Strong customer focus and business insight
• Excellent leadership, coaching, and mentoring skills
• Strategic problem solver with an ownership approach
• Outstanding communication and partner management
• Collaborative, adaptable, and results-oriented
• Passion for innovation, continuous improvement, and adopting emerging
• Adaptable, resilient, and committed to delivering measurable business

Additional Information

Epsilon is a global data, technology and services company that powers the marketing and advertising ecosystem. For decades, we’ve provided marketers from the world’s leading brands the data, technology and services they need to engage consumers with 1 View, 1 Vision and 1 Voice. 1 View of their universe of potential buyers. 1 Vision for engaging each individual. And 1 Voice to harmonize engagement across paid, owned and earned channels.

Epsilon’s comprehensive portfolio of capabilities across our suite of digital media, messaging and loyalty solutions bridge the divide between marketing and advertising technology. We process 400+ billion consumer actions each day using advanced AI and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Epsilon is a global company with more than 9,000 employees around the world.

Our pillars aren't just words. They're how we show up every day.

• People centricity: We focus on employee well-being in an environment where colleagues truly care about each other.
• Collaboration: We work together, support one another, and collectively achieve goals.
• Growth: There are endless opportunities for growth through learning, development and career advancement.
• Innovation: We drive progress through cutting-edge solutions and forward-thinking approaches.
• Flexibility: We’ve created a balance between work and personal life, and we encourage adaptability to solve problems creatively.

Our values guide us to create value for our clients, our people and consumers.

• Act with integrity
• Work together to win together
• Innovate with purpose
• Respect all voices
• Empower with accountability

These pillars and values are our foundation-shaping our culture, guiding our decisions, and uniting us in common purpose.

Epsilon is an Equal Opportunity Employer. Epsilon is committed to promoting diversity, inclusion, and equal employment opportunities by using reasonable efforts to attract, recruit, engage and retain qualified individuals of all ethnicities and backgrounds, including, but not limited to, women, people of color, LGBTQ individuals, people with disabilities and any other underrepresented groups, traits or characteristics.