{"id":3927879,"url":"https://alion.io/job/publix-lead-servicenow-software-engineer","title":"Lead ServiceNow Software Engineer","company":{"id":1759188,"name":"Publix","domain":"publix.com","url":"https://alion.io/company/publix","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"lead","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":10400,"max":15600,"currency":"USD","period":"month","gross":null,"usd_annual":187200},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Apache Kafka","optional":false},{"name":"ASP.NET Core","optional":false},{"name":"C#","optional":false},{"name":"CI/CD","optional":false},{"name":"ITSM","optional":false},{"name":"NLP","optional":false},{"name":"Power Apps","optional":false},{"name":"Power Automate","optional":false},{"name":"Rest API","optional":false},{"name":"Scrum","optional":false},{"name":"ServiceNow","optional":false},{"name":"SOAP","optional":false}],"status":"closed","first_seen_at":"2026-11-07T20:24:41Z","employer_posted_date":null,"last_verified_at":"2026-11-08T06:20:10Z","board_verified":false,"closed_at":"2026-11-08T06:20:10Z","days_open":0,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":0},"description":"Publix Super Markets is hiring a Lead ServiceNow Software Engineer to support its ITSM business area. The role leads hands-on ServiceNow implementations, integrations, CMDB, ITSM, and ITOM solutions from requirements through development, deployment, and production support, while partnering with technical and business stakeholders.\n\nResponsibilities\nIndependently lead the analysis, design, architecture, development, implementation, and support of complex ServiceNow implementations across ITSM, ITOM, CMDB, integrations, and enterprise workflows\nTranslate business requirements into scalable, secure, and maintainable technical solutions that improve platform capabilities, workflow automation, and user experience\nProvide hands-on technical leadership across solution architecture, design decisions, development execution, code reviews, platform governance, and engineering best practices\nMentor junior and intermediate developers through requirements analysis, solution design, development, troubleshooting, code quality, and delivery execution across the SDLC\nAct as a ServiceNow subject matter expert for platform support, upgrades, operational stability, root cause analysis, and after-hours support for critical services\nInfluence business and technology stakeholders through clear technical recommendations, executive-level communication, and collaborative decision-making\n\nSkills\nBachelor's degree in Computer Science, Information Systems, Engineering, a related field, or equivalent experience\n7+ years of software engineering or enterprise application delivery experience\n7+ years designing, integrating, and implementing scalable ServiceNow solutions across ITSM, ITOM, CMDB, Problem, Change, Request, APIs, Integration Hub, and Workflow Data Fabric\n7+ Year of ServiceNow platform architecture, data model, scripting, workflows, Flow Designer, Service Portal, UI Builder, and REST/SOAP integrations experience\n5+ years leading ServiceNow teams as a hands-on lead developer, including architecture support, implementation ownership, delivery execution, production support, mentoring, and code reviews\nAbility to effectively engage with cross-functional business teams, product owners, analysts, architects, QA, security, infrastructure, support teams, and business stakeholders in large enterprise environments to independently projects\nStrong Agile/Scrum, SDLC, release management, troubleshooting, documentation, stakeholder management, executive communication, and technical influence skills\n9+ years of software engineering experience in large enterprise environments, including strong ServiceNow platform experience and 5+ years in a Lead or Principal Developer role\n5+ years of hands-on development experience with .NET, .NET Core, ASP.NET, C#, and SQL\nITIL certification and ServiceNow certifications such as CSA, CAD, or CIS in ITSM, ITOM, CSM, or related areas\nExperience leading technical design and development across multiple ServiceNow product areas, teams, or enterprise platforms\nExperience designing API-driven, event-based, or integration-heavy solutions using asynchronous processing, enterprise messaging, Kafka, cloud platforms, or similar technologies\nExperience with ATF, test-driven development, CI/CD pipelines, source control, deployment automation, and modern DevOps practices\nExperience extending or integrating SaaS, commercial, low-code, or no-code platforms, including Power Platform, Power Apps, Power Automate, or Dataverse\nExperience with enterprise service workflows, case management, contact center capabilities, AI-assisted automation, NLP, classification, routing, summarization, recommendations, ServiceNow upgrades, and release management\n\nBenefits\nHybrid flexibility: work remotely when you need focus time and join onsite for high-impact collaboration and brainstorming sessions.\nOne month’s extra pay as a year-end bonus each year (pro-rated in the first year), if the associate remains employed through the issue date of that year’s bonus check.\nEmployee stock ownership plan that contributes Publix stock to associates each year at no cost.\nOpportunity to purchase additional shares of privately-held stock.\n401(k) retirement savings plan.\nGroup health, dental and vision plans.\nPaid Time Off.\nPaid Parental Leave.\nShort- and long-term disability insurance.\nTuition reimbursement.\nFree hot lunches (buffet-style) at facilities with a cafeteria.\n\nCompany Overview\nFounded in 1930, Publix Super Markets is the largest and fastest-growing employee-owned supermarket chain in the United States. It was founded in 1930, and is headquartered in Lakeland, Florida, USA, with a workforce of 10001+ employees. Its website is https://www.publix.com/.\n\nCompany H1B Sponsorship\nPublix Super Markets has a track record of offering H1B sponsorships, with 49 in 2026, 79 in 2025, 72 in 2024, 69 in 2023, 65 in 2022, 69 in 2021, 42 in 2020. Please note that this does not guarantee sponsorship for this specific role.","description_format":"text","description_chars":4958,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Cafeteria","Parental leave","Retirement plans"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Online Groceries"],"lifecycle":[{"event":"open","at":"2026-11-07T21:21:00Z"},{"event":"close","at":"2026-11-08T06:20:10Z"}],"visa":[],"liveness":null,"pay":{"stated_usd_annual":187200,"is_top_pay":true},"html_url":"https://alion.io/job/publix-lead-servicenow-software-engineer","json_url":"https://alion.io/job/publix-lead-servicenow-software-engineer.json","meta":{"generated_at":"2026-11-09T03:35:42Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1938,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1759188},"rest":"https://alion.io/mcp/rest/get_company?id=1759188"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpublix-lead-servicenow-software-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpublix-lead-servicenow-software-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpublix-lead-servicenow-software-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/publix-lead-servicenow-software-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpublix-lead-servicenow-software-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3927879}},{"tool":"search_jobs","arguments":{"company":"publix.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3927879},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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