{"id":2542517,"url":"https://alion.io/job/pubmatic-customer-success-operations-manager-3","title":"Customer Success Operations Manager, LATAM","company":{"id":5112,"name":"PubMatic","domain":"pubmatic.com","url":"https://alion.io/company/pubmatic","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":100,"open_postings":29,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Management","role_family":"Management","seniority":"junior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mexico City, Mexico"],"countries":["MX"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":31000,"max_usd":69000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1998},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ChatGPT","optional":true},{"name":"Perplexity","optional":true}],"status":"live","first_seen_at":"2026-10-14T14:27:08Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-24T03:16:30Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":9},"description":"About the Role:\nThis role sits at the intersection of Ad Operations, Publisher Monetization, data, and technology, and is critical to achieving our clients’ goals and requires strong fluency in Spanish (written and spoken) along with a foundational understanding of publisher-side programmatic advertising. Success in this role depends on the ability to communicate clearly with Spanish-speaking stakeholders while supporting monetization, integrations, and performance across the publisher ecosystem. We are looking for someone curious, resourceful, and comfortable figuring things out independently, with a strong desire to learn and grow in the Adtech space.\nWhat You'll Do:\nProvide day-to-day operational and technical support for publisher clients across Spain.\nClearly explain technical concepts to non-technical stakeholders in Spanish and English. \nSupport publisher onboarding and implementation using defined processes and best practices.\nAnalyze reports to identify performance trends and basic anomalies. \nHelp translate data into clear, actionable insights for clients and internal teams.\nApply structured thinking to troubleshoot issues and propose next steps. \nStay up to date with PubMatic’s evolving products, services, and Adtech ecosystem changes.\nProactive and self-motivated, thriving in a small team environment.\nYou have a strong work ethic and ownership mindset you see issues through to resolution.\nAnalytical, logical, and structured in problem-solving approach.\nDetail-oriented without losing sight of the bigger picture.\nCustomer-focused, with a bias toward action and continuous improvement. \nFluent in Spanish and English, both written and spoken. \nWho You Are:\n1 - 2 years of experience in Fluent in Spanish (written and spoken).\nStrong written and verbal communication skills in English, with the ability to communicate clearly with global teams.\nBasic understanding of digital advertising or publisher monetization concepts.\nFamiliarity with concepts such as header bidding, Open RTB, or SSPs (hands-on experience not required).\nInterest in mobile monetization and ad SDKs; prior exposure is a plus but not mandatory.\nComfortable working with Excel or spreadsheets and the ability to analyze data to identify simple trends or anomalies.\nExposure to BI tools or analytics platforms is a plus.\nWillingness to learn and maintain operational tools such as Salesforce, JIRA, Zendesk.\nComfortable using AI-powered tools (e.g. ChatGPT, Gemini, Perplexity) to learn new concepts, troubleshoot issues, and improve productivity.\nAdditional Information\nReturn to Office: PubMatic employees throughout the globe have returned to our offices via a hybrid work schedule (3 days “in office” and 2 days “working remotely”) that is intended to maximize collaboration, innovation, and productivity among teams and across functions.\nBenefits: Our benefits package includes the best of what leading organizations provide such as, paid leave programs, paid holidays, healthcare, dental and vision insurance, disability and life insurance, commuter benefits, physical and financial wellness programs, unlimited DTO in the US (that we actually require you to use!), reimbursement for mobile and fully stocked pantries plus in-office catered lunches 5 days per week.\nDiversity and Inclusion: PubMatic is proud to be an equal opportunity employer; we don’t just value diversity, we promote and celebrate it. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status\nAbout PubMatic\nPubMatic is one of the world’s leading scaled digital advertising platforms, offering more transparent advertising solutions to publishers, media buyers, commerce companies and data owners, allowing them to harness the power and potential of the open internet to drive better business outcomes.\nFounded in 2006 with the vision that data-driven decisioning would be the future of digital advertising, we enable content creators to run a more profitable advertising business, which in turn allows them to invest back into the multi-screen and multi-format content that consumers demand.","description_format":"text","description_chars":4180,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Spanish","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Hybrid work","Life insurance","Vision insurance","Wellness"],"hiring_locations":[{"name":"Mexico","iso":"MX","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Advertising"],"lifecycle":[{"event":"open","at":"2026-10-14T15:56:00Z"}],"visa":[],"liveness":{"score":77,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":0.9,"age_days":8,"expected_fill_days":20,"reasons":["conf:0","velocity","win:mid","comp:junior"],"computed_at":"2026-10-23T05:54:15Z"},"pay":null,"html_url":"https://alion.io/job/pubmatic-customer-success-operations-manager-3","json_url":"https://alion.io/job/pubmatic-customer-success-operations-manager-3.json","meta":{"generated_at":"2026-10-24T05:05:48Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7194,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5112},"rest":"https://alion.io/mcp/rest/get_company?id=5112"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpubmatic-customer-success-operations-manager-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpubmatic-customer-success-operations-manager-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpubmatic-customer-success-operations-manager-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/pubmatic-customer-success-operations-manager-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpubmatic-customer-success-operations-manager-3"}]}