{"id":3005228,"url":"https://alion.io/job/pubmatic-customer-success-operations-manager-4","title":"Customer Success Operations Manager","company":{"id":5112,"name":"PubMatic","domain":"pubmatic.com","url":"https://alion.io/company/pubmatic","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":93,"open_postings":26,"ghost_share":0,"stale_share":0.077,"repost_share":0,"time_to_fill_p50_days":149,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Management","role_family":"Management","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Paris, France"],"countries":["FR"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":70000,"max":85000,"currency":"EUR","period":"year","gross":null,"usd_annual":95466},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"JavaScript","optional":false}],"status":"live","first_seen_at":"2026-10-21T09:25:02Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-31T21:46:54Z","board_verified":true,"closed_at":null,"days_open":10,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":10},"description":"About the Role \n12 Month - Maternity Cover\nJoin PubMatic’s Customer Success team in Paris and play a key role in helping leading publishers maximise the value of our platform.\nAs a Customer Success Operations Manager, you’ll sit at the intersection of ad technology, client success, and operational delivery. You’ll manage technical integrations, optimise performance, and act as a trusted partner to publishers across the region. This is a hands-on role where your expertise in programmatic and troubleshooting will directly impact client outcomes and revenue growth.\nIf you enjoy solving complex problems, working cross-functionally, and turning technical insight into measurable results, this role offers both ownership and visibility in a high-growth environment.\nWhat You’ll Do\nOwn publisher account set-up and manage Tier 1 omnichannel accounts on the PubMatic platform\nDeliver seamless technical integrations, ensuring projects are completed on time and to a high standard\nProvide responsive, high-quality support within defined SLAs, troubleshooting and resolving technical issues\nProactively analyse and optimise account performance to increase yield and deliver actionable recommendations\nPartner with Sales, Product, Marketing, and Engineering to deliver tailored implementation plans\nManage and update internal systems (e.g. Salesforce, JIRA) with accuracy and consistency\nRespond to and resolve integration issues, discrepancies, and brand safety escalations\nGenerate and interpret performance reports, turning data into clear client insights\nBuild strong client relationships, identifying growth opportunities and supporting revenue targets\nWhat You’ll Bring\nExperience in programmatic advertising, such as Header Bidding, ORTB, RTB/PMP, or ad networks\nFamiliarity with SSPs, Prebid wrappers, ad servers (e.g. GAM), and multiple ad formats is beneficial\nStrong analytical skills, with experience working with complex datasets to identify trends and root causes\nConfidence using Excel for analysis and reporting\nUnderstanding of web technologies (e.g. HTML, JavaScript) and debugging tools such as browser consoles, Charles, or Fiddler is advantageous\nAbility to manage onboarding, client support, and optimisation simultaneously\nClear communication skills, with the ability to explain technical concepts to a range of audiences\nA structured, detail-oriented approach and a collaborative mindset\nFluent French / C1 Minimum \nIf this role aligns with your experience and career interests, we encourage you to apply - even if you do not meet 100% of the criteria. We value potential, transferable skills, and diverse perspectives alongside direct experience.\nAdditional Information\nCompensation Disclosure: In line with applicable EU pay transparency legislation, the range below reflects PubMatic’s good-faith estimate of the total compensation for this role in the relevant market. Final offers are determined using objective, non-discriminatory criteria such as experience, skills, and location. \n On-Target Earnings (OTE): (base + variable) - €70,000 - €85,000\nHybrid Working: Employees operate on a hybrid schedule of three days in the office and two days working remotely.\nBenefits & Employee Experience: Our benefits package supports employees’ health, wellbeing and professional growth. It includes comprehensive healthcare coverage, income and family support, generous paid leave, development opportunities, wellness initiatives, and a collaborative office environment with regular team and community activities.\nDiversity & Inclusion: PubMatic is proud to be an equal opportunity employer. We value, promote, and celebrate diversity and do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.","description_format":"text","description_chars":3803,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"French","level":"Advanced (C1)","optional":false}]},"benefits":["Growth opportunities","Hybrid work"],"hiring_locations":[{"name":"France","iso":"FR","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Advertising"],"lifecycle":[{"event":"open","at":"2026-10-21T13:33:25Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":9,"expected_fill_days":149,"reasons":["conf:2","velocity","win:early"],"computed_at":"2026-10-31T05:58:55Z"},"pay":{"stated_usd_annual":95466,"is_top_pay":false},"html_url":"https://alion.io/job/pubmatic-customer-success-operations-manager-4","json_url":"https://alion.io/job/pubmatic-customer-success-operations-manager-4.json","meta":{"generated_at":"2026-10-31T23:39:46Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":37059,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5112},"rest":"https://alion.io/mcp/rest/get_company?id=5112"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpubmatic-customer-success-operations-manager-4"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpubmatic-customer-success-operations-manager-4"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpubmatic-customer-success-operations-manager-4"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/pubmatic-customer-success-operations-manager-4\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpubmatic-customer-success-operations-manager-4"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3005228}},{"tool":"search_jobs","arguments":{"company":"pubmatic.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3005228},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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