{"id":2438998,"url":"https://alion.io/job/pubmatic-it-support-engineer","title":"IT Support Engineer","company":{"id":5112,"name":"PubMatic","domain":"pubmatic.com","url":"https://alion.io/company/pubmatic","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Redwood City, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":110000,"max":145000,"currency":"USD","period":"year","gross":null,"usd_annual":145000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"FortiGate","optional":false},{"name":"Okta","optional":false},{"name":"OneDrive","optional":false},{"name":"PowerShell","optional":false},{"name":"Python","optional":false},{"name":"SharePoint","optional":false},{"name":"Slack","optional":false},{"name":"VPN","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-22T18:36:15Z","employer_posted_date":"2026-09-22","last_verified_at":"2026-10-13T19:33:21Z","board_verified":true,"closed_at":null,"days_open":21,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":21},"description":"About the Role:\nWe are looking for a technically sharp, people-first IT Support Engineer to join our RWC office. This is a\ncritical on-site role - you will be the primary IT presence in Redwood City, responsible for ensuring seamless\nday-to-day technology operations for all RWC-based employees.\nWhat sets this role apart is our emphasis on AI-driven support and automation. You will not just resolve\ntickets - you will actively identify opportunities to eliminate them through smart tooling, scripting, and\nworkflow automation. By doing so, you will amplify your own impact while releasing bandwidth for the broader\nglobal IT team to focus on strategic initiatives.\nIf you thrive in a fast-paced environment, enjoy working directly with people at all levels of the business, and\nhave a passion for using modern tools and AI to raise the bar on IT delivery - we want to hear from you.\nWhat You'll Do:\nEnd-User Support & Device Management\nProvide hands-on technical support for MacOS and Windows devices across the RWC office.\nOwn the full device lifecycle: procurement, setup, deployment, asset tracking, and decommission.\nBe the first point of escalation for hardware, software, and connectivity issues.\nIdentity & Access Management\nAdminister Okta as the organization's identity provider:Provision and deprovision user accounts with accuracy and speed.\nConfigure and deploy SSO applications for new tools and integrations.\nBuild and maintain Okta Workflows to automate access lifecycle processes.\n\nCollaboration Platforms\nAdminister and support Slack, including app integrations, user management, and troubleshooting.\nManage Microsoft 365 services including Exchange Online, SharePoint, and OneDrive.\nSupport on-premises Active Directory including user accounts, group policy, and directory hygiene.\nNetworking & Infrastructure\nMaintain and troubleshoot networking infrastructure: Access Points, Switches, and Firewalls.\nSupport Cisco Meraki networking and FortiGate firewall environments.\nAssist with connectivity, VPN, and network security troubleshooting.\nAV & Conference Room Technology\nManage Zoom and Zoom Rooms including licensing, configuration, and troubleshooting.\nMaintain meeting room AV hardware (Poly systems) and ensure rooms are always event-ready.\nLead setup and support for all-hands, client meetings, and executive sessions.\nAI-Driven Support & Automation\nChampion the use of AI tools across IT operations - identifying, testing, and deploying solutions that reduce manual workload.\nBuild automation scripts and workflows (PowerShell, Zsh, Python, or Okta Workflows) to streamline repetitive tasks such as onboarding, offboarding, and access reviews.\nCollaborate with the global IT team to share automation wins and roll out scalable solutions across other offices.\nStay current with emerging AI and IT tooling trends, and proactively propose adoption where there is clear ROI.\nDocumentation & Knowledge Management\nMaintain accurate IT asset records and configuration documentation.\nAuthor and update knowledge base articles to enable self-service and reduce repeat tickets.\nContribute to IT process improvement by documenting workflows and runbooks.\nWho You Are:\nProven experience providing IT support in a mixed MacOS and Windows environment.\nStrong knowledge of device setup, deployment, troubleshooting, and lifecycle management.\nHands-on Okta administration experience, including SSO app setup and user account management.\nExperience with JumpCloud or another MDM/remote management platform.\nMicrosoft 365 administration and user support (Exchange Online, SharePoint, OneDrive).\nGood working knowledge of on-premises Active Directory.\nSlack administration and user support.\nExperience with AV and conference room technology - Zoom Rooms highly desirable.\nGenuine interest in AI tools and automation, with demonstrable examples of applying them to IT tasks.\nStrong interpersonal and communication skills - you can translate technical concepts for non-technical colleagues and build trust across all levels of the business.\nDesired Qualifications:\nFamiliarity with Cisco Meraki networking and FortiGate firewalls.\nScripting experience in PowerShell, Zsh, or Python for IT automation.\nExperience building Okta Workflows or similar no-code/low-code automation.\nPrior experience in a global or multi-site organization.\nWhy Join PubMatic?\nOn-site RWC role with a competitive salary benchmarked to current market and cost-of-living rates.\nWork alongside a global IT team and have direct visibility into cross-regional infrastructure and initiatives.\nReal autonomy to drive automation and AI adoption - your ideas will be heard and actioned.\nA collaborative, people-first culture where IT is seen as a strategic partner, not just a help desk.\nOpportunities to grow your skills across cloud, security, and enterprise IT as the company scales.\nAdditional Information\nBenefits: Our benefits package includes the best of what leading organizations provide such as, paid leave programs, paid holidays, healthcare, dental and vision insurance, disability and life insurance, commuter benefits, physical and financial wellness programs, unlimited DTO in the US (that we actually require you to use!), reimbursement for mobile and fully stocked pantries plus in-office catered lunches 5 days per week.\nDiversity and Inclusion: PubMatic is proud to be an equal opportunity employer; we don’t just value diversity, we promote and celebrate it. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status\nAbout PubMatic\nPubMatic is one of the world’s leading scaled digital advertising platforms, offering more transparent advertising solutions to publishers, media buyers, commerce companies and data owners, allowing them to harness the power and potential of the open internet to drive better business outcomes.\nFounded in 2006 with the vision that data-driven decisioning would be the future of digital advertising, we enable content creators to run a more profitable advertising business, which in turn allows them to invest back into the multi-screen and multi-format content that consumers demand.\nCompensation Disclosure\nIn accordance withapplicable law, the below salaryrange provided is PubMatic’s reasonable estimate of the total compensation for this role. New hires and current team members are typically compensated toward the middle of our pay range.Theactual amount may vary, based on non-discriminatory factors such as location, experience, knowledge,skillsand abilities. In addition to salary PubMatic also offers a bonus and a competitive benefits package. \nTotal Compensation Range\n$110,000—$145,000 USD","description_format":"text","description_chars":6735,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Life insurance","Vision insurance","Wellness"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Advertising"],"lifecycle":[{"event":"open","at":"2026-10-13T11:34:44Z"}],"visa":[],"liveness":{"score":37,"band":"fade","label":"Fading","p_open":1,"p_active":0.676,"p_room":0.55,"age_days":21,"expected_fill_days":20,"reasons":["conf:3","win:tail"],"computed_at":"2026-10-13T23:00:21Z"},"pay":{"stated_usd_annual":145000,"is_top_pay":true},"html_url":"https://alion.io/job/pubmatic-it-support-engineer","json_url":"https://alion.io/job/pubmatic-it-support-engineer.json","meta":{"generated_at":"2026-10-13T23:00:21Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":35099,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5112},"rest":"https://alion.io/mcp/rest/get_company?id=5112"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpubmatic-it-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpubmatic-it-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpubmatic-it-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/pubmatic-it-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpubmatic-it-support-engineer"}]}