{"id":488004,"url":"https://alion.io/job/pubnub-b2b-lifecycle-marketing-manager-2","title":"B2B Customer Lifecycle Marketing Manager","company":{"id":20415,"name":"PubNub","domain":"pubnub.com","url":"https://alion.io/company/pubnub","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Marketing","role_family":"Marketing","seniority":"middle","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["London, United Kingdom","United Kingdom"],"countries":["GB"],"hiring_countries":["GB"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":54000,"max_usd":101000,"period":"year","method":"role_seniority_country_cell","sample_n":45},"experience_years_min":3,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Dropbox","optional":false}],"status":"live","first_seen_at":"2026-07-10T05:40:11Z","employer_posted_date":"2026-09-22","last_verified_at":"2026-10-24T22:56:00Z","board_verified":true,"closed_at":null,"days_open":106,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":106},"description":"About PubNub\nAt PubNub, we power real-time experiences used by millions of people around the world. Our platform enables businesses to build real-time applications through developer-friendly APIs and real-time infrastructure.\nPubNub powers the world's most engaging real-time experiences including chat, live updates, and interactive applications-for more than 2,000 companies, including Verizon, Autodesk, Zillow, and Dropbox. Our global data network processes trillions of messages each month with sub-100 ms latency across 15+ data centers. Backed by $130M in funding, we're shaping the future of how the world connects.\nAbout the Role\nAs our B2B Lifecycle Marketing Manager, you'll own customer lifecycle marketing across onboarding, product adoption, engagement, retention, expansion and win-back. You'll use customer and product-usage data, CRM and marketing automation to build segmented, automated lifecycle programmes that help customers realise more value from PubNub while improving retention and Net Revenue Retention (NRR).\nKey Responsibilities\nBuild post-sale customer lifecycle and nurture programmes across onboarding, adoption, engagement, expansion, retention and win-back.\nDesign platform expansion and feature-adoption campaigns based on customer needs, product usage and unused capabilities.\nPartner with our Go-to-Market Engineering (GTME) team on customer health scoring and expansion-signal detection.\nUse product usage, engagement and customer health signals to identify expansion opportunities.\nCreate ROI reports and value summaries that Account Managers can easily use in customer conversations.\nExecute multi-team penetration and expansion campaigns within existing enterprise accounts.\nBuild win-back and re-engagement campaigns for quiet or at-risk customers.\nAnalyse churn trends and turn customer insights into retention programmes.\nPartner closely with Customer Success and Account Managers on adoption, retention and expansion initiatives.\nMeasure lifecycle programme performance and continuously optimise segmentation, messaging and results.\nAbout You\nMinimum Requirements\n3+ years of experience in B2B SaaS lifecycle, customer, or retention marketing.\nComfort working with technical products and understanding how technical audiences evaluate and adopt software.\nData-driven approach to segmentation, timing and measurement.\nHands-on experience with CRM and marketing automation.\nStrong cross-functional collaboration with Customer Success and Sales.\nNice to Have Skills\nExperience using product usage data.\nFamiliarity with product-led growth programmes.\nBackground driving expansion and Net Revenue Retention.\nExperience supporting developer or technical customer bases.\nExperience marketing to enterprise customers.\nWhy Join PubNub\nAt PubNub, you'll join a collaborative, people-first company where curiosity, ownership, and innovation are valued. We work across teams to solve meaningful challenges, create exceptional customer experiences, and build technology that powers real-time applications used around the world.\nAs a remote-first company, we value flexibility, collaboration, and continuous learning. You'll work alongside talented colleagues who are passionate about solving complex problems and delivering meaningful impact for our customers.\nWe offer competitive compensation and thoughtfully designed benefits to support your success and well-being.\nReady to Drive Customer Growth?\nIf you're excited about creating data-driven B2B SaaS lifecycle programmes that strengthen customer relationships, increase product adoption, improve retention and drive expansion, we'd love to hear from you. Join PubNub and help customers unlock the full potential of real-time technology.\nWork Authorization Requirement\nApplicants must be legally authorized to work in the United Kingdom. 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