{"id":2861162,"url":"https://alion.io/job/pula-call-centre-agent","title":"Call Centre Agent","company":{"id":177446,"name":"Pula","domain":"pula-advisors.com","url":"https://alion.io/company/pula","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BambooHR","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kampala, Uganda"],"countries":["UG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-19T16:19:51Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-22T23:43:00Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"JOB DESCRIPTION\nPosition:\nCall Center Agent (Multiple Positions)\nLocation:\nUganda\nEngagement: 3 months with possibility of extension\nPreferred start date:\nAs soon as possible\nAbout Pula:\nPula Advisors is a global agricultural data and insurtech firm specializing in large-scale farmer registration systems, geospatial mapping, agricultural traceability platforms, climate risk analytics, and risk mitigation solutions. Since 2015, PULA has supported over 22 million smallholder farmers across 19 countries in Africa and Asia, delivering digital agricultural infrastructure, large-scale field operations, and data-driven agricultural solutions. Pula is a for-profit company and has raised over $45 million from leading venture and institutional investors, as well as developed philanthropic relationships with private foundations and bilateral donors such as the Bill & Melinda Gates Foundation and the German Insure Resilience Solutions Fund that have accelerated investments in our target markets. Pula is proudly fast-paced, constantly learning from the challenges we face and overcome. We are proudly culturally diverse but united in our ambition of continuous high performance. By challenging ourselves, we believe that we can overcome the tough problems we love solving.\nAt Pula, our culture is defined by our:\nObsession with results:We are responsible for our future, and therefore we get things done!\nAbility to connect the dots: We continuously identify different customer needs & business problems and build solutions that deliver value.\nOur can-do Attitude:We dare to do things differently to make things work.\nAbility to have each other's back:We look out for each other & we share high-quality, timely feedback that makes us better.\nAbout the Role\nPula is seeking experienced, motivated and energetic personnel to fill in a Vacant position of Call Center Agent to be based in Kampala.. This is a challenging and equally rewarding role that requires a results-oriented person with a positive attitude, excellent organization, customer service and communication skills. The candidate will be required to perform the following duties:\nWhat you will be doing:\nConduct outbound calls to verify farmer details, eligibility, availability and willingness to participate in the programme.\nObtain and document informed consent and support the onboarding of eligible farmers into the programme.\nAccurately capture and submit farmer responses through the approved digital system, ensuring completeness and data quality.\nConduct follow-up telephone surveys to assess farmer experience, service uptake and changes in farm and livelihood outcomes.\nFollow up on unreachable, incomplete or inconsistent records and escalate issues requiring further review.\nMeet agreed productivity and data quality targets, and provide regular updates on progress, challenges and outstanding cases\nWho you are:\nRequired Qualifications, knowledge and competencies.\nDiploma or Degree in Customer Service, Business Management, Marketing, Communications, Social Sciences or a related field.\nPrevious experience in a Call Centre, Customer Service or telephone-based survey role will be highly preferred.\nExcellent verbal communication and interpersonal skills, with the ability to engage respondents professionally and clearly over the phone.\nStrong data handling skills, including accurate data capture, attention to detail and the ability to identify incomplete or inconsistent information.\nGood organizational, multitasking and time management skills, with the ability to work effectively in a target-driven environment.\nStrong problem-solving skills and confidence using digital systems, Call Centre platforms or data collection tools.","description_format":"text","description_chars":3713,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Data & Analytics","AgTech","Reinsurance","InsurTech"],"lifecycle":[{"event":"open","at":"2026-10-19T16:19:51Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":2,"expected_fill_days":22,"reasons":["conf:11","win:early"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/pula-call-centre-agent","json_url":"https://alion.io/job/pula-call-centre-agent.json","meta":{"generated_at":"2026-10-23T01:37:20Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2716,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":177446},"rest":"https://alion.io/mcp/rest/get_company?id=177446"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpula-call-centre-agent"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpula-call-centre-agent"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpula-call-centre-agent"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/pula-call-centre-agent\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpula-call-centre-agent"}]}