{"id":4020383,"url":"https://alion.io/job/pulseforge-principal-field-service-engineer","title":"Principal Field Service Engineer","company":{"id":4440862,"name":"PulseForge","domain":"pulseforge.com","url":"https://alion.io/company/pulseforge","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Austin, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":60000,"max":182000,"currency":"USD","period":"year","gross":null,"usd_annual":182000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"CAPA","optional":false}],"status":"live","first_seen_at":"2026-11-10T14:50:37Z","employer_posted_date":"2026-11-10","last_verified_at":"2026-11-10T14:50:37Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Principal Field Service Engineer - Austin Texas Location\nWho We Are\nPulseForge develops and delivers advanced process equipment and material solutions for electronics manufacturing and semiconductor packaging. Our proprietary high-intensity flashlamp technology enables innovative manufacturing processes, including photonic debonding, photonic soldering, and other advanced thermal processing applications.\nOur technologies and products support leading semiconductor manufacturers, advanced packaging companies, electronics manufacturers, and process equipment integrators worldwide. As our customer base and installed equipment footprint continue to expand, we are strengthening our engineering and service capabilities to ensure reliable equipment performance, rapid technical support, and continued customer success.\nAbout the Role\nPulseForge is seeking a highly experienced, hands-on Principal Field Service Engineer to take ownership of field service activities, equipment installations, troubleshooting, and ongoing technical support for our growing global installed base.\nThis role is for someone who enjoys solving complex equipment challenges, working directly with customers and partners, and taking responsibility for equipment performance and reliability.\nUnlike a traditional service management position, this role requires someone who is willing and capable of working directly on equipment, diagnosing problems, implementing solutions, and supporting customers in the field.\nThe successful candidate will initially serve as PulseForge's primary field service technical lead in the United States while coordinating with engineering teams, international service resources, equipment integrators, and strategic customers globally.\nBeyond addressing immediate service needs, this individual will help establish the processes, documentation, service infrastructure, and technical standards necessary to support a growing global service organization.\nKey Responsibilities\n1. Equipment Installation, Commissioning, and Field Service\nLead and execute equipment installations, commissioning, qualification support, preventive maintenance, and repair activities at customer facilities.\nDevelop a thorough understanding of PulseForge equipment, including system architecture, operating principles, assembly, calibration, and critical components.\nIndependently troubleshoot and resolve complex mechanical, electrical, optical, thermal, cooling, control, and software-related equipment issues.\nPerform systematic root-cause analysis and implement effective corrective actions to restore equipment performance and minimize downtime.\nSupport equipment upgrades, retrofits, component replacements, and field modifications in coordination with Engineering.\nProvide hands-on technical support during critical customer installations, production ramp-ups, and equipment qualification activities.\nEnsure equipment operates safely, reliably, and in accordance with established performance specifications.\n2. Customer Support, Equipment Uptime, and Technical Ownership\nServe as the primary technical service contact for PulseForge equipment installed in the United States.\nTake end-to-end ownership of customer service issues, from initial response and diagnosis through resolution, verification, and closure.\nPrioritize equipment availability, uptime, and rapid recovery, particularly for strategic semiconductor and electronics manufacturing customers.\nEstablish clear service response and escalation procedures, including after-hours support arrangements for critical customer production issues.\nCommunicate proactively with customers and internal stakeholders regarding technical issues, corrective actions, and expected resolution timelines.\nBuild strong working relationships with customer engineering, maintenance, and manufacturing teams.\nIdentify recurring equipment issues and implement corrective and preventive actions that improve long-term reliability.\nMaintain a strong sense of urgency, accountability, and ownership in addressing customer needs.\n3. Global Service Coordination and Equipment Integrator Support\nCoordinate field service activities with PulseForge's international technical resources, regional representatives, and equipment integration partners.\nWork closely with equipment integrators and OEM partners to establish clear responsibilities for installation, warranty support, troubleshooting, spare parts, and technical escalation.\nSupport service activities involving strategic semiconductor customers and equipment integration partners across the United States and Asia.\nServe as a technical escalation resource for complex equipment issues that cannot be resolved by regional or first-line service personnel.\nEstablish effective communication and information-sharing practices between PulseForge executives, its integration partners, and end customers.\nSupport equipment integrators in maintaining customer tool performance while ensuring PulseForge's technical responsibilities are clearly understood and fulfilled.\nParticipate in international technical reviews, service planning, and customer support activities as required.\n4. Engineering Interface and Continuous Improvement\nWork closely with PulseForge's Mechanical, Electrical, Optical, Controls, Software, and Applications Engineering teams to resolve complex equipment issues.\nOwn field issue diagnosis, resolution, and closure, escalating to Engineering when problems exceed field service capabilities.\nProvide Engineering with complete and actionable troubleshooting information, including equipment logs, measurements, photographs, operating conditions, and preliminary root-cause assessments.\nIdentify design weaknesses, component reliability concerns, serviceability limitations, and recurring failure modes observed in the field.\nTranslate field experience into practical recommendations for improving equipment design, reliability, maintainability, and service accessibility.\nEnsure equipment hardware, firmware, software, and configuration changes are documented and implemented through established engineering change-control procedures.\nCollaborate with Engineering to develop troubleshooting procedures, preventive maintenance schedules, service bulletins, and equipment upgrade plans.\nSupport new equipment development by providing feedback on serviceability, diagnostics, component accessibility, and field readiness.\n5. Service Infrastructure, Documentation, and Process Development\nHelp establish and continuously improve PulseForge's field service processes, standards, and operating procedures.\nDevelop service manuals, troubleshooting guides, preventive maintenance checklists, installation procedures, and technical training materials.\nMaintain accurate equipment service histories, configuration records, corrective actions, and customer communications within PulseForge's Odoo ERP system.\nEnsure service activities are documented completely and closed only after corrective actions, verification results, and equipment configuration records have been updated.\nDevelop and maintain an installed-base equipment register, including system configurations, maintenance requirements, service histories, and critical spare parts.\nSupport the development of spare parts strategies, service kits, and inventory requirements to minimize equipment downtime.\nIdentify opportunities to use remote diagnostics, automation, AI-assisted troubleshooting, and digital tools to improve service responsiveness and operational efficiency.\nEstablish scalable practices that enable future field service engineers and regional partners to deliver consistent, high-quality support.\nTravel: Up to 40% domestic and international travel, including customer/partner site visits, equipment installations, commissioning, troubleshooting, maintenance, and technical support activities.\nRequired Qualifications\nBachelor's degree in Mechanical Engineering, Electrical Engineering, Mechatronics, Engineering Technology, or a related technical discipline, or equivalent relevant experience.\nTypically 5+ years of experience in field service, equipment engineering, systems integration, equipment maintenance, or a related technical role involving complex industrial equipment.\nDemonstrated ability to independently diagnose and resolve complex equipment problems involving multiple engineering disciplines.\nStrong working knowledge of electrical systems, mechanical assemblies, cooling systems, sensors, controls, and industrial equipment diagnostics.\nExperience installing, commissioning, troubleshooting, and maintaining sophisticated equipment in customer or production environments.\nProven ability to conduct structured root-cause analysis and implement practical, effective corrective actions.\nStrong technical documentation skills, including the ability to prepare service reports, troubleshooting procedures, and corrective-action documentation.\nExcellent communication skills and the ability to interact professionally with customers, engineers, equipment integrators, and PulseForge management.\nAbility to manage multiple service priorities independently and respond effectively to urgent customer needs.\nWillingness to travel upto 40% domestically and internationally and provide hands-on field support as required.\nDemonstrated commitment to safe working practices, including electrical safety and lockout/tagout procedures.\nPreferred Qualifications\nExperience supporting semiconductor manufacturing, advanced packaging, electronics assembly, or industrial process equipment.\nExperience with pulsed-light, flashlamp, laser, optical, thermal processing, or other high-energy equipment is a plus.\nExperience with semiconductor equipment installation, electronics manufacturing systems installation factory acceptance testing (FAT), site acceptance testing (SAT), and customer qualification.\nFamiliarity with PLCs, motion control, industrial communication protocols, embedded controls, and equipment diagnostics.\nExperience working with international OEMs, equipment integrators, contract service providers, or distributed technical support teams.\nFamiliarity with ERP or service management systems such as Odoo.\nExperience developing service procedures, maintenance programs, spare parts strategies, or technical training programs.\nSalary range: $60,000 - $182,000; 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