{"id":3927360,"url":"https://alion.io/job/pulselearning-facilitator-engineering-software","title":"FACILITATOR (ENGINEERING SOFTWARE)","company":{"id":4524446,"name":"PulseLearning","domain":"pulselearning.com","url":"https://alion.io/company/pulselearning","size_band":null,"is_staffing_agency":false,"employer_type":"staffing","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Backend","role_family":"Backend","seniority":null,"employment_type":"contractor","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["CA"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Copilot","optional":false},{"name":"Microsoft Teams","optional":false}],"status":"live","first_seen_at":"2026-11-07T16:57:46Z","employer_posted_date":null,"last_verified_at":"2026-11-07T16:57:46Z","board_verified":false,"closed_at":null,"days_open":0,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":0},"description":"ROLE OVERVIEWPulseLearning is looking for experienced facilitators to deliver and maintain customer training for one of our global software Clients.\nYou will be a strong expert in at least one of two product areas. The first is PIPE-FLO, used for fluid piping system modelling. The second is AGi32 and ElumTools, used for lighting design and analysis. \nYou will facilitate live training for engineering and design professionals, both virtually and in person, and manage the full learning event, from virtual classroom setup through to evaluation and reporting.\nYou will keep course content accurate and current, and use AI-enabled tools to work smarter and help shape how the training evolves. We are looking for someone who genuinely embraces AI and new ways of working, and who is excited to help keep this training modern, efficient, and engaging.\nThis is not a project based role and load will vary. \nKEY RESPONSIBILITIES\nFacilitation and Delivery\nFacilitate scheduled live courses, both virtually and in person, typically one to two events per course each quarter.\n\nFacilitate courses in one or both of these areas. PIPE-FLO: a 12-course series covering essential modelling skills, basic, pump, heat transfer, and control and instrument devices, custom pipes and fittings, data import and export, viscous and non-Newtonian fluids, closed loop systems, compressible gas analysis, and common modelling mistakes. AGi32 and ElumTools: introductory training (standard and relaxed pace), intermediate roadway lighting, basic interior and exterior lighting in ElumTools, and Revit with ElumTools for lighting designers.\n\nCreate an engaging, interactive learning environment that encourages questions, hands-on practice, and peer learning, whether online or in the room.\n\nAdapt your facilitation style and pace to learners with different experience levels and needs.\n\nContent Development and Maintenance\nMaintain and update course materials, exercises, and practice models so they stay current with new software releases.\n\nMaintain version control so facilitators and learners always have the current materials.\n\nCollaborate with Client subject matter experts and product teams to translate complex engineering concepts into clear, practical learning experiences.\n\nApply adult learning principles to course design and delivery, in line with the Client's learning objectives.\n\nDevelop or update facilitator guides, job aids, FAQs, and process documentation using approved source materials.\n\nVirtual Classroom and Learning Event Administration\nCreate and administer virtual classroom sessions using approved enterprise platforms.\n\nConfigure facilitator and producer access, participant settings, invitations, engagement features, and supporting learning materials, including virtual lab environments where used.\n\nPartner with fellow facilitators to confirm session readiness, and support rehearsals where required.\n\nRun polls, quizzes, knowledge checks, attendance tracking, and participant engagement activities.\n\nExtract and reconcile attendance and interaction data, and prepare completion information for downstream processing when automated integration is unavailable.\n\nTroubleshoot virtual learning issues and coordinate escalation to technical support where necessary.\n\nEvaluation and Reporting\nCreate and validate survey and evaluation links based on the intended audience, learning modality (virtual or in person), and measurement requirements.\n\nRun recurring and ad hoc reports across learning, media, survey, content, and collaboration platforms.\n\nReview data for completeness and accuracy, investigate discrepancies, and clearly document any limitations.\n\nConsolidate information from multiple sources using approved and repeatable processes.\n\nPrepare clear reporting outputs and summaries for PulseLearning and Client stakeholders.\n\nMaintain reporting schedules, templates, and instructions to support consistency and self-service.\n\nQuality and Governance\nApply established requirements for naming conventions, version control, accessibility, privacy, and security across course materials and learner data.\n\nEscalate quality, privacy, accessibility, or operational risks appropriately.\n\nIdentify recurring issues and suggest improvements to processes, guidance, and the learner experience.\n\nContinuous Improvement and AI Enablement\nEmbrace and champion AI and new ways of working, staying current with emerging tools and practices, and maintaining a willingness to adapt how courses are designed, delivered, and supported.\n\nUse Microsoft 365 Copilot and approved AI or automation tools to improve efficiency and consistency, while remaining accountable for accuracy, confidentiality, quality, and final decisions.\n\nUse AI-assisted tools, where appropriate, to support session preparation, content updates, exercise creation, learner feedback summaries, meeting notes, status updates, document reviews, and reporting.\n\nUse approved AI tools to help identify missing, outdated, or inconsistent information in course materials and data, and to organise and reconcile attendance and evaluation data, with appropriate human review.\n\nEnsure all AI-assisted outputs are reviewed and validated for technical accuracy before use with learners or the Client.\n\nAct on learner feedback and evaluation results to improve both your facilitation and the course content.\n\nExplore and recommend new delivery approaches, such as blended formats, shorter modules, and on-demand support for live sessions.\n\nIdentify repetitive tasks that may benefit from AI or automation, and contribute to testing and documenting safe, repeatable improvements.\n\nWays of Working\nTake initiative, anticipate needs, and raise constraints and risks early.\n\nSupport knowledge transfer and onboarding of other facilitators where needed.\n\nWork effectively with remote and globally distributed teams across multiple time zones.\n\nStay current with product updates, industry practice, facilitation and instructional design trends, and emerging learning technologies.\n\nQUALIFICATIONSExpert, hands-on knowledge of PIPE-FLO, AGi32, or ElumTools, gained through professional engineering, design, or applications work. Expertise in one product area is required. More than one is an advantage.\n\nFor PIPE-FLO: a background in fluid systems, piping, pumps, HVAC, or process engineering.\n\nFor AGi32 and ElumTools: a background in lighting design, lighting applications, or roadway lighting.\n\n3+ years of experience facilitating technical training for adult learners, with proven delivery in both virtual and in-person settings.\n\nConfident, engaging presence, with the ability to explain complex technical concepts clearly and handle questions on the spot.\n\nHands-on experience setting up and running sessions on enterprise virtual classroom platforms such as Microsoft Teams, Zoom, or Webex, including engagement tools and attendance tracking.\n\nExperience designing, developing, or updating technical courses and exercises.\n\nExperience creating learner surveys and evaluations and producing reports from learning or survey platforms, with strong attention to data accuracy.\n\nPractical experience using Microsoft 365 Copilot or other AI-enabled tools in content development, training delivery, or reporting, with a responsible approach to accuracy and confidentiality.\n\nA genuine growth mindset and enthusiasm for AI and new ways of working, with a track record of adopting new tools and delivery methods and welcoming feedback on your facilitation.\n\nStrong organisation and attention to detail, with the ability to manage course delivery, administration, and reporting alongside each other.\n\nStrong learning agility and the ability to pick up new platforms and tools quickly.\n\nStrong verbal and written communication skills in English.\n\nBachelor's degree in Engineering, Architecture, Lighting, Education, or a related field, or equivalent professional experience.\n\nA facilitation or train the trainer certification is an advantage, as is FLO-Master certification, Lighting Certified (LC), PE, or membership of the IES or Hydraulic Institute.\n\nExperience with learning management systems, virtual lab environments, Autodesk Revit (for ElumTools), or eLearning authoring tools such as Articulate Storyline and Rise is desirable.\n\nMust be able to pass and maintain a security clearance\n\nTravel: Occasional travel for in-person delivery\nOriginally posted on Himalayas","description_format":"text","description_chars":8418,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-11-07T20:28:45Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":27,"reasons":["seen:0","win:early"],"computed_at":"2026-11-07T22:44:01Z"},"pay":null,"html_url":"https://alion.io/job/pulselearning-facilitator-engineering-software","json_url":"https://alion.io/job/pulselearning-facilitator-engineering-software.json","meta":{"generated_at":"2026-11-07T22:44:01Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":37511,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-08T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4524446},"rest":"https://alion.io/mcp/rest/get_company?id=4524446"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpulselearning-facilitator-engineering-software"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpulselearning-facilitator-engineering-software"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpulselearning-facilitator-engineering-software"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/pulselearning-facilitator-engineering-software\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpulselearning-facilitator-engineering-software"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3927360}},{"tool":"search_jobs","arguments":{"company":"pulselearning.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3927360},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}