{"id":2878989,"url":"https://alion.io/job/pultegroup-support-engineer","title":"Support Engineer","company":{"id":1796709,"name":"PulteGroup","domain":"pulte.com","url":"https://alion.io/company/pulte-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":20,"ghost_share":0,"stale_share":0.8,"repost_share":0,"time_to_fill_p50_days":42,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Tempe, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":41000,"max_usd":80000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":552},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false},{"name":"Windows","optional":false}],"status":"closed","first_seen_at":"2026-10-19T22:16:46Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-22T04:05:37Z","board_verified":false,"closed_at":"2026-10-22T04:05:37Z","days_open":2,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":2},"description":"Build a Career That Builds Your Future - with PulteGroup!\nWelcome to PulteGroup where we believe in building more than just homes-we believe in building inspired employees, meaningful careers, and a legacy of excellence. If you're looking for work that moves you, a team that values your ideas, and a company that brings you pride, you’ve come to the right place.\nAs one of the nation’s largest and most respected homebuilders, PulteGroup offers opportunities to grow within a Fortune 500 company that’s consistently recognized as a Fortune 100 Best Company to Work For and a certified Great Place to Work. We’re driven by the bold purpose of Building Incredible Places for People to Live Their Dreams.\nFor over 70 years, we’ve been building more than homes-we’ve been building trust, innovation, and a culture where every team member is empowered to thrive. Join a company that champions inclusion, celebrates diversity, and supports your personal and professional journey.\nHeadquartered in vibrant Atlanta, Georgia, and operating in over 45 markets nationwide, we’re proud to build homes through our trusted family of brands-including Innovative Construction Group, Centex, Pulte Homes, Del Webb, DiVosta Homes, American West, and John Wieland Homes and Neighborhoods, Pulte Mortgage, PGP Title, Pulte Insurance Agency -all united under the PulteGroup name.\nApply now and discover a career where your contributions are valued, your growth is supported, and your work makes a lasting impact\nJob Description Summary\nThe Support Engineer primary responsibilities include participating in IT projects as a representative for the Team and developing a deep functional and/or technical understanding to become the subject matter expert on designated Pulte applications. Provides second-level customer support by serving as an escalation point to less senior staff. Reviews and interprets security policies to maintain user access procedures and provides leadership and mentoring to less senior staff. The position requires a flexible schedule that may include weekends, evenings, or holidays.\nPrimary Job Responsibilities\nParticipates in enterprise-wide, business impacting IT project implementations as a representative of the Team communicating support processes and procedures and developing associated support documentation.\nWith limited guidance, evaluates business application project readiness for support transition and collaborates to remove obstacles.\nPrepares the team for new applications and systems going live, providing initial guidance during the transition.\nProvides guidance to project and vertical teams regarding user administration and ensures compliance with existing security policies.\nDevelops a deep functional and/or technical understanding to become the subject matter expert on designated Pulte applications, liaising with the owing application teams, performing analysis of relevant cases, and providing training and support to other team members.\nDevelops a deep technical understanding to specialize in at least two outside technologies in use at Pulte, performing support such as upgrades, logging vendor support cases, and training team members in their use.\nReviews and interprets existing policies to maintain user access tracking and approval procedures.\nParticipates in cross-functional incident management initiatives including root-cause analysis as needed.\nPartners with cross-functional standing teams and committees on a scheduled cadence.\nDirects the resolution of moderate-to-highly complex cases referred by less senior staff, providing second-level support.\nProvides mentoring to less senior staff.\nIdentifies process gaps or areas for improvement and recommends or implements solutions within department.\nParticipates in candidate interviews and provides input for hiring decisions.\nSpecific duties and administrative responsibilities may vary by team.\nPerform other duties as assigned.\nCareer Level (P1)\nOrganizational Impact:\nWorks to achieve day-to-day objectives with limited impact beyond the level area.\nWork is of limited scope, typically on smaller, less complex projects or task- related activities.\nWork is closely supervised.\nLeadership & Talent Management:\nNot applicable - Jobs at this level are focused on self-development.\nKnowledge & Experience:\nRequires theoretical knowledge typically obtained through specific education and training.\nMinimum high school diploma or equivalent (GED) required.\nTypically requires a university degree or equivalent experience and 0-2 years of prior relevant experience.\nRequired Skills\nCustomer support experience in a call center environment for medium to large size customer bases\nComputer hardware and software support experience for medium to large customer bases\nExtensive experience supporting Microsoft products\nExperience using corporate-level help desk and call tracking software\nExperience representing the team on department-wide projects\nSpecialized experience in at least two enterprise technologies in use at Pulte is highly preferred\nClear, professional written and verbal communications skills\nAbility to provide technical mentoring to less senior team members\nExceptional web-based application, computer, and generalized networking troubleshooting skills to solve moderate-to-highly complex cases escalated by level one technicians\nAbility to analyze computer software and hardware problems and recommend/implement solutions for moderate-to-difficult cases\nAbility to interact with customers and represent IT to the business\nMust be able to interpret and implement operating policies and practices\nSubject Matter Expert on at least one Pulte in-house application (skill acquired on the job) and escalation point for team\nAbility to lead team-based process improvement initiatives\nExpertise with Windows Operating Systems (OS) is required; expertise with Mac and Windows is strongly preferred\nExpertise with Outlook and proficiency with other Microsoft Office suite products is required\nProficiency with Android, Apple iOS and Windows Mobile are required; expertise is preferred\nCompetency with cloud-based Microsoft administration technologies\nFamiliarity with Dell and/or other common user computing device vendors is required\nRequired Licensing, Registration and/or Certifications\nMicrosoft system certifications or equivalent 3-5 years' client technical support required\nPhysical Requirements:\nNot applicable\nPulteGroup, Inc. and its affiliates do not accept unsolicited resumes from individual recruiters or third party recruiting agencies (collectively, “Recruiters”) in response to job postings. If Recruiters nevertheless submit one or more unsolicited resumes to any employee at PulteGroup, Inc. or its affiliates without a valid written agreement in place for this position, it will be deemed the sole property of PulteGroup, Inc. and its affiliates. No fee will be owing or paid to Recruiters who submit unsolicited candidates, in the event the candidate is hired by PulteGroup, Inc. or its affiliates as a result of the referral, without a written agreement between PulteGroup, Inc. and through any means other than via our Applicant Tracking System.\nWe are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. We will provide a reasonable accommodation to a qualified applicant with a disability that will enable the individual to have an equal opportunity to participate in the application process and to be considered for a job.\nThis Organization Participates in e-Verify\nPulte Homes of Minnesota is an equal employment opportunity/affirmativeaction employer.\nCalifornia Privacy Policy","description_format":"text","description_chars":7898,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Flexible schedule"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Property Development","Residential Real Estate"],"lifecycle":[{"event":"open","at":"2026-10-19T22:16:46Z"},{"event":"close","at":"2026-10-22T04:05:37Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/pultegroup-support-engineer","json_url":"https://alion.io/job/pultegroup-support-engineer.json","meta":{"generated_at":"2026-10-24T00:17:36Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":434,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1796709},"rest":"https://alion.io/mcp/rest/get_company?id=1796709"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpultegroup-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpultegroup-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpultegroup-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/pultegroup-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpultegroup-support-engineer"}]}