{"id":1317189,"url":"https://alion.io/job/puma-energy-customer-service-representative","title":"Customer Service Representative","company":{"id":1887714,"name":"Puma Energy","domain":"pumaenergy.com","url":"https://alion.io/company/pumaenergy","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":94,"open_postings":4,"ghost_share":0,"stale_share":0.25,"repost_share":0,"time_to_fill_p50_days":48,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mumbai, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":5000,"max_usd":12000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":16},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false},{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-09-21T00:00:00Z","employer_posted_date":"2026-09-21","last_verified_at":"2026-10-22T11:12:27Z","board_verified":true,"closed_at":null,"days_open":31,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":31},"description":"Main Purpose\nTo provide sales support to ground fuel & lubricant customers and internal sales teams viz to fuel invoicing and credit notes as well as internal non-product invoicing and credits.\nHandles all back-end support activities related to invoicing, credit notes and debit notes, ensuring proper approval has been received prior to executing such transactions.\nResponsible for creating Sales Orders, Invoices, delivery notes, stock transfer orders, Purchase Orders and Credit Memos within Navision and for adequately handling customer inquiries and / or account reconciliations.\nSupport the Business Support organization in countries where there are gaps including streamlining processes, and troubleshooting operational day to day activities by analyzing root causes and implementing sustainable solutions.\nKEY RESPONSIBILITIES:\nManaging customer product orders\nCreates Orders in Navision and Salesforce, generates a delivery note and invoice from the system received through calls, e-mails, portal or other means. \nEnsures data is recorded without errors facilitating a smooth operation. \nEnsures cut off times are adhered to\nMaintains good, timely and effective communication with schedulers and customer\nEnsure that the freight charges are raised in Navision on behalf of PAP \nEnsures correct reason codes are applied for each credit memo raised\nCustomer Interface:\nCustomer Query Resolution, elaborates handles and solves complaints originating from external/internal customers related to the provided customer service level.\nCoordinates the creation of Credit and/or Debit Notes resulting from invoicing corrections or price adjustments.\nImproves customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes.\nDelivery Scheduling:\nCoordinates with the scheduling team / transporters for redirected orders, creation of retro orders and\nProvides necessary information to the customer / scheduler / transporter for new trip creation for redirected scenarios\nExperience:\nDiploma in business studies, logistics or related field\n2 years industry experience. Oil industry experience an advantage\nExperience in dealing with external customers preferred.\nBackground in Call Center activities or accounts departments is an advantage\nSkills: \nProficient in Microsoft Office and Outlook.\nExperience in data analysis using Microsoft Office (e.g. Excel, Access)\nAbility to communicate effectively in English language\nCompetencies:\nExcellent verbal and written communication; able to communicate with senior management\nProblem solving skills, able to prioritize work tasks\nAble to handle fast moving and high-pressure customer facing environment\nCustomer Service Oriented\nQuick learner, organized & structured\nExcellent planning and organization skills\nProactive and detail-oriented, requiring minimal supervision\nStrong team player\nPersuasion without authority skills","description_format":"text","description_chars":2992,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Energy & Utilities"],"lifecycle":[{"event":"open","at":"2026-09-26T19:42:30Z"}],"visa":[],"liveness":{"score":64,"band":"ok","label":"Likely open","p_open":1,"p_active":0.712,"p_room":0.9,"age_days":31,"expected_fill_days":48,"reasons":["conf:7","win:mid","comp:junior"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/puma-energy-customer-service-representative","json_url":"https://alion.io/job/puma-energy-customer-service-representative.json","meta":{"generated_at":"2026-10-22T23:26:26Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9240,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1887714},"rest":"https://alion.io/mcp/rest/get_company?id=1887714"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpuma-energy-customer-service-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpuma-energy-customer-service-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpuma-energy-customer-service-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/puma-energy-customer-service-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpuma-energy-customer-service-representative"}]}