{"id":2891844,"url":"https://alion.io/job/pump-customer-success-manager-2","title":"Customer Success Manager","company":{"id":859,"name":"Pump","domain":"pump.co","url":"https://alion.io/company/pump-co","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Francisco, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HubSpot","optional":true}],"status":"live","first_seen_at":"2026-10-19T23:57:05Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-20T23:44:54Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"About the Role\nAs a member of our stellar customer experience team, you will work closely with some of the fastest growing companies in the world as their direct line of contact and support. You’ll partner closely with our account management, product, and engineering teams on resolving customer questions, managing product requests and issues, and bringing insights into how we can improve our product. You’ll be the first line of defense for our customers and the voice of the customer to the rest of the team!\nWhat You’ll Do\nUtilize critical thinking skills to diagnose potentially complex problems using tooling or engineering support to resolve\nWork directly with the support lead on documentation, escalations, product updates, and communication with other teams and 3rd parties to help aid our customers\nHave the ability to grow, develop and learn in a fast-paced, start-up environment\nWork directly with some of the fastest growing companies in the US\nHelp Pump scale effectively by handling support requests over phone, email and chat\nHelp us maintain a industry leading satisfaction rate with our customers\nOwn a critical piece of the feedback loop for improving our product, providing insight for the whole team\nLearn the Pump Platform inside and out to maximize effectiveness with our customers\nWhat You Need\nAbility to provide support to customers over email, slack, and in-app support channels\nExcellent verbal and written communication skills\nExperience collaborating closely with teams outside of support\nStrong background in customer support via email and phone\nInvestigative and critical thinking skills\nDesire for ownership and growth in role over time\nAbility to work evenings and weekends as needed\nNice to Haves\nPrevious experience with Pylon, HubSpot, or other Customer Support Management Softwares\nBenefits\nCompetitive compensation + equity\nComprehensive healthcare and dental coverage for you\n401(k) plan\nGenerous PTO: 13 accrued days, plus company shutdown December 24-January 1\nFree lunch & dinner at the office\nAnnual company-paid retreats\nDevelopmental bonuses: support for professional development tied to cloud and related fields","description_format":"text","description_chars":2160,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Cloud Cost & Multi-Cloud Management"],"lifecycle":[{"event":"open","at":"2026-10-20T02:56:19Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":314,"reasons":["conf:2","win:early"],"computed_at":"2026-10-20T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/pump-customer-success-manager-2","json_url":"https://alion.io/job/pump-customer-success-manager-2.json","meta":{"generated_at":"2026-10-21T00:39:54Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1006,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":859},"rest":"https://alion.io/mcp/rest/get_company?id=859"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpump-customer-success-manager-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpump-customer-success-manager-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpump-customer-success-manager-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/pump-customer-success-manager-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpump-customer-success-manager-2"}]}