{"id":4285618,"url":"https://alion.io/job/pumpman-operations-manager","title":"Operations Manager","company":{"id":3866796,"name":"PumpMan","domain":"pumpman.com","url":"https://alion.io/company/pumpman","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":{"grade":"A","score":90,"open_postings":20,"ghost_share":0,"stale_share":0.4,"repost_share":0,"time_to_fill_p50_days":42,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Management","role_family":"Management","seniority":"staff","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Baldwin Park, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-11-13T05:00:00Z","employer_posted_date":"2026-11-13","last_verified_at":"2026-11-13T21:44:29Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"This position reports to the site General Manager and is responsible for coordinating all operational aspects of the business, with a focus on people-first leadership, building a strong technical team, and maintaining a disciplined operating environment that supports both day-to-day execution and long-term growth.\nJob Responsibilities\nPlan and deploy field, shop, and warehouse resources so project requirements, schedules, labor plans, and budgets are consistently met.\nManage installation, start-up, repair, and service projects in commercial, industrial, and municipal water and wastewater environments.\nLead regular production meetings to coordinate work priorities, schedules, material readiness, and job status across field and shop teams.\nOversee repair shop and field operations, including workflow planning, job staging, inventory control, work-in-process tracking, field execution, and general facility condition.\nProvide technical direction on complex service and repair work by analyzing electrical and mechanical issues, guiding troubleshooting, and validating repair solutions involving pumps, motors, valves, controls, booster and sewage systems, and related equipment.\nEnsure accurate physical and digital job records and service documentation to support estimating, customer communication, and internal reporting.\nWork closely with estimators, purchasing, planned maintenance teams, and vendors so scope, materials, labor, and logistics are aligned for successful execution.\nServe as a key customer contact for project updates, issue resolution, dispute management, and overall satisfaction.\nSupport emergency response readiness and coordinate labor, tools, equipment, and material for urgent service and planned after-hours coverage.\nMonitor sales, margins, material costs, job cost, and labor utilization, and take action to improve profitability and operational performance.\nOwn safety culture for the site. Coordinate regular safety trainings, enforce reporting compliance, vehicle safety, and jobsite procedures.\nEnsure company vehicles, shop equipment, tools, and safety gear are properly maintained and available to support safe and efficient operations.\nLeadership Responsibilities\nRecruit, hire, onboard, and retain a technically competent team across field service, repair shop, and warehouse functions.\nDevelop and train technicians, mechanics, and material handlers, building accountability, technical capability, and teamwork.\nConduct performance reviews and provide coaching, recognition, and constructive feedback to support development and retention.\nChampion continuous improvement by identifying operational challenges and leading changes that enhance safety, quality, efficiency, and customer experience.\nEnsure department compliance with paperwork, safety standards, and company protocols and foster a culture of high performance and customer focus.\nQualifications and Skills\nTechnical college degree, trade school certification, or equivalent industry experience preferred.\nMinimum 10 years of experience in mechanical systems, service, maintenance, repair operations, project operations, or sales leadership, preferably in contracting, construction, industrial service, or rotating equipment environments.\nStrong knowledge of Mechanical, Electrical, and Plumbing (MEP) systems and essential experience with pumps, motors, controls, and related mechanical/electrical systems.\nProven ability to lead field, shop, and warehouse teams in a fast-paced service environment and manage multiple projects simultaneously.\nAbility to read project documents, understand technical scopes, and support estimating and planning.\nStrong computer literacy and proficiency with Microsoft Office, production management, CRM, and other enterprise software.\nStrong communication, leadership, organizational, and customer service skills, with the ability to collaborate effectively in person, by phone, and by email.\nLocal travel for job walks, site visits, customer meetings, and urgent operational support as needed. Valid driver’s license required.\nPhysical Requirements\nAbility to move safely through office, warehouse, shop, and field environments, including active jobsites and customer facilities.\nExposure to weather, noise, tools, machinery, and mechanical equipment, consistent with an active operational leadership role.\nPeriodic lifting or moving of parts, tools, or materials may be required.","description_format":"text","description_chars":4423,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Industrial Machinery","Maintenance, Repair & Operations (MRO)"],"lifecycle":[{"event":"open","at":"2026-11-13T21:44:29Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":42,"reasons":["conf:0","win:early"],"computed_at":"2026-11-13T22:18:07Z"},"pay":null,"html_url":"https://alion.io/job/pumpman-operations-manager","json_url":"https://alion.io/job/pumpman-operations-manager.json","meta":{"generated_at":"2026-11-13T22:18:07Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":44508,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3866796},"rest":"https://alion.io/mcp/rest/get_company?id=3866796"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpumpman-operations-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpumpman-operations-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpumpman-operations-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/pumpman-operations-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpumpman-operations-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4285618}},{"tool":"search_jobs","arguments":{"company":"pumpman.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4285618},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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