EJECUTIVO DE CALL CENTER - QUITO

PuntoNet • Spanish: C1 • 12 days ago
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Salary
≈ $34k – $79k per year (Estimated)
Location
In office (Quito)
Seniority
Junior · 1+ year exp
Employment
Full-Time
Overview
Company
Impact
Profile match

PuntoNet

PuntoNet provides internet connectivity and corporate data services. Its network serves businesses and homes across Ecuador. The company also offers cloud and security solutions.
puntonet.ec • HQ: Quito, Ecuador • Est. 1998

Propósito del Cargo:

Mantener la satisfacción del cliente a través de la solución de todos sus requerimientos presentado a través del canal telefónico.

Responsabilidades:

  • Brindar soporte técnico y solución a los requerimientos de los clientes a través del canal telefónico, ofreciendo un servicio de calidad.

  • Gestionar Notas de Crédito y Devoluciones cuando a causa de un error involuntario de Puntonet o del cliente se ha generado un cobro incorrecto. Cuando aplique según el tipo de cliente.

  • Realizar canjes de productos del Club Celerity en función de los puntos con los que cuenta el cliente. Cuando aplique según su tipo.

  • Realizar retención en primera línea de los clientes y entregar ofertas de fidelización según el requerimiento de cliente.

Requisitos:

  • Estudios: Egresados o graduados en Ingeniería en Telecomunicaciones, Redes, Sistemas o áreas afines.

  • Experiencia: Al menos 1 año ofreciendo soporte técnico telefónico

  • Disponibilidad para trabajar en horarios rotativos.

  • Conocimientos en: Fibra óptica, telecomunicaciones, redes, sistemas y atención al cliente.

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