{"id":3171026,"url":"https://alion.io/job/puratos-customer-service-representative","title":"Customer Service Representative","company":{"id":1927223,"name":"Puratos","domain":"puratos.com","url":"https://alion.io/company/puratos-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Avalon, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":24,"max":33,"currency":"USD","period":"hour","gross":null,"usd_annual":66000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-23T18:32:13Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-10-23T23:35:48Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"The Customer Service Representative is the dedicated central point of contact for geographical customers in all things Customer Service, with the goal of supplying a first-class customer experience. Helping our customers become more successful with their business by delivering Customer Excellence by building trust, exhibiting team spirit, and a developing great customer relationships. This role is responsible for managing customer expectations and company capabilities while continuously improving the way we service them, making their lives easier. The Senior Customer Service Representative demonstrates responsibility and accountability within the organization for anything service-oriented.\nPrimary Responsibilities\nEffectively manage multiple critical/strategic accounts in partnership with sales, proactively communicating with each via phone, email and scheduled in-person meetings to constantly improve the customer experience\nSample and Sales Order entry to invoicing and at-risk inventory management using SAP for designated regions\nSupport complex logistics processing, work with freight team on tracking orders, customer complaints, refunds, etc.\nAdhere to the Standard Operating Procedures for customer service processes including modes of order intake including phone, fax, email and EDI\nTacking, analyzing proactively and resolving customer issues including returns, debit and credit processing and complaint management\nWork with sales and operations teams to identify and implement best practices with regards to communications around, but not limited to; shortages, lead times, freight costs, etc. ensuring a positive experience and maximum customer satisfaction\nMeet company expectations with regards to critical performance metrics including but not limited to on-time delivery, open orders, productivity, overtime, and freight cost reductions\nPrepare documentation including bills of lading, pick tickets, and invoices\nBackorder and open order management\nScan, mail, and file all applicable paperwork on a daily basis.\nParticipate in multiple team support projects\nPrior Knowledge/Experience\nBilingual proficient in Spanish and English required\n3+ years of customer service experience\nBachelor’s degree preferred\nWorking knowledge of SAP, preferably in Order Management (Sales and Distribution module) and Transportation\n1+ years transportation tendering or operations experience preferred\nFood industry experience preferred; can be Consumer Products, CPG and/or Pharmaceuticals\nExceptional written & verbal communication skills\nProven team player, able to work collaboratively at all levels and build partnerships with cross-functional teams \nExcellent organizational, planning, influencing, presentation and follow-up skills\nSelf-motivated and persuasive in presenting ideas and executing to a final result\nLooking for a Career for Good?\nWe offer a competitive compensation and benefit package, designed to promote a Happier, Healthier You which includes:\nCompensation:\nCompensation for this role is hourly and will be based on your experience, skills, and location, with a typical hourly range between $24.69 - $33.95.\nThis role is eligible for a targeted annual bonus equal to $3500/year. Final bonus payouts are determined by both individual and company performance.\nBenefits:\nMedical coverage starts the first of the month-no waiting period\nImmediate 401(k) eligibility with fully vested matching contributions\nOver 5 weeks of paid time off in your first year\nFree life coaching, onsite health exams, 24/7 access to Registered Nurses\nLifestyle Spending Account\n\"If you are a solution oriented and analytical thinker with a passion for leading and inspiring people, we invite you to experience the magic of being yourself and join us for “a career for good.”","description_format":"text","description_chars":3787,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[{"language":"Spanish","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Bakery & Pastry","Food Ingredients"],"lifecycle":[{"event":"open","at":"2026-10-23T18:32:13Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":0,"expected_fill_days":6,"reasons":["conf:6","velocity","win:early"],"computed_at":"2026-10-24T06:02:35Z"},"pay":{"stated_usd_annual":66000,"is_top_pay":false},"html_url":"https://alion.io/job/puratos-customer-service-representative","json_url":"https://alion.io/job/puratos-customer-service-representative.json","meta":{"generated_at":"2026-10-24T20:10:25Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"assistant_verified","counted_by":"address","units_charged":1,"used_today":3798,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1927223},"rest":"https://alion.io/mcp/rest/get_company?id=1927223"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpuratos-customer-service-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpuratos-customer-service-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpuratos-customer-service-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/puratos-customer-service-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpuratos-customer-service-representative"}]}