{"id":210246,"url":"https://alion.io/job/pure-storage-technical-services-engineer-portworx","title":"Technical Services Engineer, Portworx","company":{"id":3170,"name":"Everpure","domain":"everpuredata.com","url":"https://alion.io/company/everpure","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":86,"open_postings":35,"ghost_share":0,"stale_share":0.571,"repost_share":0,"time_to_fill_p50_days":50,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Santa Clara, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":153000,"max":230000,"currency":"USD","period":"year","gross":null,"usd_annual":230000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Ansible","optional":false},{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"Chef","optional":false},{"name":"Kubernetes","optional":false},{"name":"OpenShift","optional":false},{"name":"Puppet","optional":false},{"name":"Terraform","optional":false},{"name":"VMWare","optional":false}],"status":"live","first_seen_at":"2026-08-27T19:45:27Z","employer_posted_date":"2026-08-28","last_verified_at":"2026-10-17T22:17:15Z","board_verified":true,"closed_at":null,"days_open":51,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":51},"description":"Everpure (NYSE: P) has evolved from storage pioneer to data platform, closing fiscal 2026 with $3.7 billion in revenue, its first billion-dollar quarter, and accelerating growth into FY27. Our strategic agenda spans the companies defining the next era of technology - hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem.\nThis type of work-work that changes the world-is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us.\nTHE ROLE\nAs a Technical Support Engineer for Portworx® by Everpure ™, you will empower enterprise customers to successfully run containerized workloads at scale across public, private, and hybrid cloud environments. You will act as a trusted cloud-native technical advisor throughout the entire lifecycle-from initial proof-of-concept installations to critical production deployments. In this role, you will collaborate directly with cross-functional engineering, product, and customer success teams to diagnose complex distributed software challenges, accelerate incident resolution, and drive seamless cloud data management for global organizations.\nWHAT YOU'LL DO\nOptimize Cloud-Native Deployments: Analyze, troubleshoot, and support large-scale enterprise deployments of Portworx® by Everpure™ across Kubernetes, OpenShift, VMware container solutions, and public cloud platforms to maximize customer platform availability and workload reliability.\nDrive Full-Stack Incident Resolution: Investigate, reproduce, and resolve complex multi-layer application, storage, and cloud infrastructure issues across all severity levels, leveraging system logs and customer workflows to minimize downtime.\nPartner with Core Engineering: Collaborate closely with product engineering teams to isolate edge cases, develop reproduction strategies, and implement robust fixes that enhance overall product quality and resilience.\nChampion Pre-Sales & Production Success: Provide hands-on technical support during pre-sales engagements, customer POC installations, and live production expansions to ensure seamless onboarding and long-term customer adoption.\n Expand Collective Knowledge: Author detailed internal and customer-facing Knowledge Base (KB) articles, technical guides, and FAQs based on real-world troubleshooting scenarios to enable self-service and elevate team-wide expertise.\nWHAT YOU BRING\nExperience: Minimum 2-4 years of experience in customer-facing, technical support work/SRE\n Container & Cloud Orchestration Expertise: Proficiency in troubleshooting container management platforms (Kubernetes, OpenShift, Tanzu, or VMware container solutions) alongside major public cloud environments (AWS, Azure, or IBM Cloud).\nDevOps & Infrastructure Automation Mastery: Hands-on experience operating infrastructure-as-code and automation tools such as Ansible, Terraform, Chef, or Puppet to deploy and manage software stacks.\nAnalytical Problem-Solving & Technical Support Background: Proven ability to triage, isolate, and resolve technical issues in complex, distributed cloud software architectures, with a track record of escalating critical issues effectively to engineering partners.\nCustomer-Centric Communication & Ownership: Strong collaboration skills with the ability to articulate complex technical concepts clearly to diverse internal and external stakeholders across multiple support channels.\nWe are primarily an in-office environment and therefore, you will be expected to work from the Santa Clara office in compliance with Everpure’s policies, unless you are on PTO, or work travel, or other approved leave.\nSalary ranges are determined based on role, level and location. For positions open to candidates in multiple geographical locations, the base salary range is reflective of the labor market across the applicable locations. \nThis role may be eligible for incentive pay and/or equity. \nThere is no application deadline and we accept applications on an ongoing basis until the job is filled.\nThe annual base salary range is:\n$153,000—$230,000 USD\nWHAT YOU CAN EXPECT FROM US:\nInnovation: We celebrate those who think critically, like a challenge, and aspire to be trailblazers.\nGrowth: We give you the space and support to grow along with us and to contribute to something meaningful. We have been named Fortune's Best Workplaces in Technology™, Fortune's Best Workplaces in the Bay Area™, and certified as a Great Place to Work®!\nTeam: We build each other up and set aside ego for the greater good.\nAnd because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events. Check out http://benefits.everpuredata.com/ for more information.\nACCOMMODATIONS AND ACCESSIBILITY:\nCandidates with disabilities may request accommodations for all aspects of our hiring process. For more on this, contact us at  if you’re invited to an interview.\nOUR COMMITMENT TO A STRONG AND INCLUSIVE TEAM:\nWe’re forging a future where everyone finds their rightful place and where every voice matters. Where uniqueness isn’t just accepted but embraced. That’s why we are committed to fostering the growth and development of every person, cultivating a sense of community through our Employee Resource Groups and advocating for inclusive leadership.\nEverpure is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire.\nJoin us and bring your best.\nBring your bold.\nPure and simple.","description_format":"text","description_chars":6033,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Flexible time off"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Enterprise Storage Systems"],"lifecycle":[{"event":"open","at":"2026-09-05T08:14:15Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 104","filings_12m":104,"filings_prev_12m":0,"green_card_filings_12m":0,"median_offered_wage_usd":182500,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":20,"band":"cold","label":"Long shot","p_open":1,"p_active":0.455,"p_room":0.44,"age_days":50,"expected_fill_days":50,"reasons":["conf:2","stale_co","velocity","win:tail","crowd:junior,brand"],"computed_at":"2026-10-17T05:46:00Z"},"pay":{"stated_usd_annual":230000,"is_top_pay":true},"html_url":"https://alion.io/job/pure-storage-technical-services-engineer-portworx","json_url":"https://alion.io/job/pure-storage-technical-services-engineer-portworx.json","meta":{"generated_at":"2026-10-18T00:32:34Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":957,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-19T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3170},"rest":"https://alion.io/mcp/rest/get_company?id=3170"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpure-storage-technical-services-engineer-portworx"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpure-storage-technical-services-engineer-portworx"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpure-storage-technical-services-engineer-portworx"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/pure-storage-technical-services-engineer-portworx\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpure-storage-technical-services-engineer-portworx"}]}