{"id":210330,"url":"https://alion.io/job/pure-storage-technical-services-engineer-representative","title":"Technical Services Engineer Representative","company":{"id":3170,"name":"Everpure","domain":"everpuredata.com","url":"https://alion.io/company/everpure","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":88,"open_postings":45,"ghost_share":0,"stale_share":0.489,"repost_share":0,"time_to_fill_p50_days":53,"computed_at":"2026-10-02T05:45:00Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-08-18T17:53:34Z","employer_posted_date":"2026-08-18","last_verified_at":"2026-10-02T15:21:06Z","board_verified":true,"closed_at":null,"days_open":45,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":45},"description":"Everpure (NYSE: P) has evolved from storage pioneer to data platform, closing fiscal 2026 with $3.7 billion in revenue, its first billion-dollar quarter, and accelerating growth into FY27. Our strategic agenda spans the companies defining the next era of technology - hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem.\nThis type of work-work that changes the world-is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us.\nTHE ROLE\nAs a Technical Services Engineer Representative at Everpure, you will work on problems of diverse scope where analysis will include hardware, software, and environmental factors within our Product lines.\nOur Support Engineers utilize their deep technical expertise to troubleshoot customer issues and resolve them.\nAbility to perform implementation work such as Software and Hardware upgrades and RMA dispatch. \nOur culture is built on Persistence, Creativity, Teamwork, Ownership, and Customer First. You will be expected to live these values every day while collaborating closely with peers across Support, Engineering, and the field.\nWHAT YOU'LL DO\nOwn, troubleshoot, and resolve customer technical issues across all severity levels using collaboration and troubleshooting best practices.\nProactively understand customer requirements and expectations to deliver effective solutions.\nCommunicate with customers in a clear, concise, and professional manner across all interactions.\nCreate and maintain knowledge base (KB) articles and FAQs for both internal and customer facing use.\nManage multiple support cases and priorities simultaneously in a fast paced environment.\nAct as a customer advocate by driving issues internally and representing the company externally.\nCollaborate within a team environment, contributing to shared goals while continuously learning and growing.\nParticipate in weekend, public holiday, and on call support rotations as required.\nContribute to a positive team culture and bring enthusiasm to your work.\nWork primarily from the Bangalore office in alignment with company policies, unless on approved leave, travel, or remote exceptions.\nWHAT YOU BRING\nHands on experience in customer facing roles and/or technical support environments.\nWorkdays include weekends, with an expectation to adapt to rotational shift schedules within a 24/7 support environment.\nStrong customer service mindset with excellent interpersonal and communication skills.\nSolid technical aptitude with attention to detail and problem solving abilities.\nUnderstanding of enterprise storage concepts (SAN, NAS, Fibre Channel, Ethernet, IP, iSCSI)\nUnderstand major OS / platform (e.g., Linux, VMware, Windows) and willingness to deepen expertise over time.\nComfort using CLI/SSH and common tooling to read & interpret logs.\nAbility to take initiative and work both independently and collaboratively within a team.\nStrong organizational and time management skills to handle multiple priorities effectively.\nA growth mindset with a desire to learn, improve, and adapt in a dynamic environment.\nBachelor’s degree in Computer Science or a related technical field.\nWHAT YOU CAN EXPECT FROM US:\nInnovation: We celebrate those who think critically, like a challenge, and aspire to be trailblazers.\nGrowth: We give you the space and support to grow along with us and to contribute to something meaningful. We have been named Fortune's Best Workplaces in Technology™, Fortune's Best Workplaces in the Bay Area™, and certified as a Great Place to Work®!\nTeam: We build each other up and set aside ego for the greater good.\nAnd because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events. Check out http://benefits.everpuredata.com/ for more information.\nACCOMMODATIONS AND ACCESSIBILITY:\nCandidates with disabilities may request accommodations for all aspects of our hiring process. For more on this, contact us at  if you’re invited to an interview.\nOUR COMMITMENT TO A STRONG AND INCLUSIVE TEAM:\nWe’re forging a future where everyone finds their rightful place and where every voice matters. Where uniqueness isn’t just accepted but embraced. That’s why we are committed to fostering the growth and development of every person, cultivating a sense of community through our Employee Resource Groups and advocating for inclusive leadership.\nEverpure is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire.\nJoin us and bring your best.\nBring your bold.\nPure and simple.","description_format":"text","description_chars":5139,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Flexible time off"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Enterprise Storage Systems"],"lifecycle":[{"event":"open","at":"2026-09-05T08:14:15Z"}],"liveness":{"score":41,"band":"fade","label":"Fading","p_open":1,"p_active":0.675,"p_room":0.6,"age_days":44,"expected_fill_days":53,"reasons":["conf:4","velocity","win:late","crowd:brand"],"computed_at":"2026-10-02T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/pure-storage-technical-services-engineer-representative","json_url":"https://alion.io/job/pure-storage-technical-services-engineer-representative.json","meta":{"generated_at":"2026-10-03T03:24:22Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":3124,"day_limit":5000,"remaining_today":1876,"minute_limit":60,"resets_at":"2026-10-04T00:00:00Z"}}}