{"id":700054,"url":"https://alion.io/job/purelogicit-technical-services-manager-professional-services","title":"Technical Services Manager - Professional Services","company":{"id":689706,"name":"PureLogic IT","domain":"purelogicit.com","url":"https://alion.io/company/purelogicit","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BambooHR","truth_index":null},"role":"Management","role_family":"Management","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Ottawa, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":64000,"max_usd":109000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":295},"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Linux","optional":false},{"name":"Red Hat","optional":false},{"name":"Unix","optional":false},{"name":"VMWare","optional":false}],"status":"live","first_seen_at":"2026-07-30T00:00:00Z","employer_posted_date":"2026-07-30","last_verified_at":"2026-10-15T10:39:42Z","board_verified":true,"closed_at":null,"days_open":77,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":77},"description":"About PureLogic IT\nPureLogic IT provides innovative IT solutions for the Federal Government and private sector organizations. We enable outcomes as a secure and trusted technology service provider across current and emerging technologies. With expertise across all areas of IT including cloud technology, software solutions, and infrastructure, as well as professional services - it’s what we do and how we do it that makes us different. We are a Canadian, women-owned, equal opportunity employer with a family culture and passion for giving back. Strong. Secure. Engage. Together. This is our Mission.\nTitle: Technical Services Manager\nReports to:Director of Professional Services\nBased at:1145 Innovation Drive, Suite 200, Kanata ON\nThis is a new and exciting opening at PureLogic!\nJob purpose:Technical Services Manager is the primary technical resource for the Implementation of the various technology that PureLogic IT represents. Technical Services Manager is responsible for actively driving and managing the technology evaluation stage of the sales process, working in conjunction with the sales team as the key technical advisor and product advocate for our products. Technical Services Manager can articulate technology and product positioning to both business and technical users, as well as identify all technical issues of assigned accounts to assure complete customer satisfaction through all stages of the sales process. Technical Services Manager establishes and maintains strong relationships throughout the sales cycle, has a good working knowledge of project management and can install and maintain a myriad of Storage, Networking and Computer platforms.\n\nResponsibilities / Activities\nEstimate cost and hours for various technology implementations.\nSelf-manage implementations using strong Project Management experience.\nProject Manage manufacturer lead or third-party white label services.\nInstall and maintain various storage, networking and compute solutions as well as converged solutions.\nArchitect solutions and work closely with the sales team and pre-sales team.\nIdentify resale opportunities, and support them to achieve sales plans.\nCreate sales or service contracts for products or services\nPlan and modify product configurations to meet customer needs.\nAid in preparing and deliver technical presentations that explain products or services to customers and prospective customers.\nAttend product certification courses and effectively hold certificates for PureLogic IT.\nAttend company training seminars to become familiar with product lines.\nCollaborate with sales teams to understand customer requirements, to promote the sale of company products, and to provide sales support.\nConfer with customers and engineers to assess business needs, and to determine system requirements.\nKeep informed on industry news and trends, products, services, competitors, relevant information about legacy, existing, and emerging technologies, and the latest product-line developments.\nRecommend hardware, software and services to customers, documenting how such changes will lower costs or increase production.\nAssist to sales team with products requiring extensive technical expertise and support for installation and use.\nDiagnose problems with installed equipment.\nProvide technical and non-technical support and services to clients or other staff members regarding the use, operation, and maintenance of equipment.\nEnsure team members are tasked and supported on internal and customer facing projects\nManage the service delivery team projects and technical resource assignment.\nEnsure project timelines are being met and adjust resources accordingly\nTrain team members in the customer applications of technologies.\nPeriodically write technical documentation for products.\nBuilding-on and improving a technology-enabled billing and account systems and procedures.\nContinuous development and improvement of NetSuite processes to ensure accurate financial OKR tracking.\nFunction independently and provide recommend changes to day-to-day operations, standards, policies, and procedures to maintain project delivery capabilities and team morale.\nProvide Quality Assurance and oversight of all active projects in the Professional Services business. \nWhen required, serve as an escalation point for customers for critical issues. Work with your Practice Leaders, Project Managers, the Product Managers and Client Support teams for the product line if / when necessary to resolve issues that are blocking the successful completion of projects within Professional Services.\nManage performance and goals of your team, provide feedback and guidance to ensure ongoing healthy performance and development.\nDevelop your team members. This includes, but is not limited to, formal and informal career development and mentoring of Practice Leaders in the Professional Services business. Your perspective should be that your replacement should be developed from among the team that is currently working for you rather than someone who will be hired externally when it’s time for you to go to a new role.\nWork along side the Director of Services to make hire, fire, promote and other personnel decisions as necessary within the Professional Services business.\nOwn the implementation methodology for Professional Services. PureLogic IT’s success is driven by repeatable and scalable processes, and an implementation methodology that is repeatable, scalable and efficient is of paramount importance for the Professional Services business overall. It must also be updated over time as the product or other factors change.\nOwn and motivate your team to own the Customer Success results within Professional Services.\nSet priorities for your team and make sure that all of your team members are operating in alignment with those priorities. This includes both internally and across all PureLogic IT departments, including Sales / Business Development, Products & Engineering Services.\nFunction independently and provide recommended changes to day-to-day operations, standards, policies, and procedures to maintain project delivery capabilities and team morale.\nProvide guidance and serve as an escalation point to the team and serve as liaison with other organizations.\nKeep the Director of Services informed of critical and high-visibility issues on a regular basis.\nSkills and Attributes\nCollege or University diploma in computer specific course or equivalent experience.\nBilingualism (English and French) is an asset.\nGenuine passion and commitment to providing superior customer experiences through successful software implementations; must be able to understand and articulate the customer’s perspective inside of PureLogic IT and foster this skill in the Professional Services organization.\nMust have a successful track record of managing and leading teams.\nStrong organizational and attention to detail skills with the ability to multi-task and learn quickly.\nSelf-motivated and able to thrive under pressure and function effectively in a fast-paced environment.\nProven ability to deliver results in a high-performance organization.\nExcellent ability to follow-up on items and ensure resolution/closure of problems.\nAble to influence the scope and management of initiatives across organizational boundaries.\nAbility to build and maintain relationships with team participants, business stakeholders and Senior Management across organizational boundaries, and lead cross-functional teams.\nConfidence, knowledge, and ability to make informed decisions.\nRisk identification and Assessment as it relates to internal processes.\nExcellent written and verbal communication skills.\nTeam player with positive attitude.\nStrong organisational, judgement and leadership skills.\nStrong skills in the following technologies:\nHardware:\nMinimum of 8 years’ experience in deploying Server solutions.\nMinimum of 8 years’ experience in SAN/NAS storage such as EMC, Hitachi and NetApp.\nUnderstand and further knowledge on converged Architecture.\nHave an understanding and willingness to learn Software Defined Solutions.\nLaptop, Desktop, server, storage, networking and datacenter experience\nSoftware:\nVMware\nRedhat\nMicrosoft\nLinux and Unix\nScripting and automation\nNetworking concepts and architecture\nSecurity and protection solutions\nCloud Platforms\nWhat We Offer\nCompetitive salary and performance bonuses\nComprehensive health and dental insurance\nProfessional development and certification reimbursement\nA collaborative team environment working with cutting-edge tech\nOur Commitment to You\nAs a proud equal opportunity employer, we encourage applicants from all walks of life to apply to join our growing team. We are committed to providing all employees with a workplace experience that is free from barriers, discrimination, and harassment regardless of age, sex, gender, sexual orientation, faith identity, nationality, and/or disability status. If you’re driven, hard-working, and want to join a dynamic and energetic team, we welcome you to apply today and encourage you to come as you are.","description_format":"text","description_chars":9080,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Certification reimbursement","Dental insurance","Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Systems Integrators"],"lifecycle":[{"event":"open","at":"2026-09-11T02:41:49Z"}],"visa":[],"liveness":{"score":15,"band":"cold","label":"Long shot","p_open":1,"p_active":0.519,"p_room":0.28,"age_days":77,"expected_fill_days":38,"reasons":["conf:0","win:tail","crowd:"],"computed_at":"2026-10-15T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/purelogicit-technical-services-manager-professional-services","json_url":"https://alion.io/job/purelogicit-technical-services-manager-professional-services.json","meta":{"generated_at":"2026-10-15T14:02:40Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21519,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":689706},"rest":"https://alion.io/mcp/rest/get_company?id=689706"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpurelogicit-technical-services-manager-professional-services"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpurelogicit-technical-services-manager-professional-services"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpurelogicit-technical-services-manager-professional-services"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/purelogicit-technical-services-manager-professional-services\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpurelogicit-technical-services-manager-professional-services"}]}