{"id":3277514,"url":"https://alion.io/job/puricare-customer-service-executive-immediate","title":"Customer Service Executive (Immediate)","company":{"id":3810201,"name":"Puricare","domain":"puricarelifestyle.com","url":"https://alion.io/company/puricarelifestyle","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Singapore"],"countries":["SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":2500,"max":3200,"currency":"SGD","period":"month","gross":true,"usd_annual":30048},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-26T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-10-26T00:00:00Z","board_verified":false,"closed_at":null,"days_open":12,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":12},"description":"Company Overview\nPuricare Pte Ltd, established in 2007, pioneers in water dispenser distribution and supply for offices, factories, schools, hospitals, and residences. We support projects and contracts with a skilled technical team for repair, service, and maintenance.\nResponsibilities\nCoordinate daily service schedules for technician assignments to optimize resource allocation and service efficiency\nReceive and respond promptly to customer service requests, enquiries, and complaints to maintain high customer satisfaction\nArrange and confirm repair, servicing, maintenance, and installation appointments with customers\nCoordinate technicians for on-site repairs and servicing at customer premises to ensure timely job completion\nMonitor job progress and follow up with technicians to resolve delays and ensure service deadlines are met\nHandle urgent service requests by adjusting schedules to maintain operational continuity\nPrepare accurate quotations for repair, servicing, parts replacement, and other service works to support sales and service processes\nFollow up on quotations and outstanding customer requests to close service loops effectively\nAssist with general service centre administration and daily operational tasks to support smooth service delivery\nPerform other duties related to customer service and service operations as required to meet business needs\nPreferred competencies and qualifications\nDiploma, NITEC, Higher NITEC, or relevant qualification preferred\nExperience in customer service, service coordination, technical support, or administration is advantageous\nProficiency in bilingual software for documentation purposes\nEffective communication skills with a strong customer-service mindset\nAbility to understand technical problems and communicate them clearly to technicians and customers\nFast learner, proactive, and able to work effectively in a fast-paced environment\nIndependent, responsible, hardworking, and attentive to detail\nSkills\nCustomer Service Processes, Liaise With Technicians, Repair Order, Managing Deadlines, Customer Operations, Staff Scheduling, Service Operations, Service Improvement, Ensuring Customer Satisfaction, Service Maintenance, Spare Parts, incoming enquiries, Customer Enquiry Handling, On-Site Repair Services, Customer Service, Maintenance and Repair","description_format":"text","description_chars":2319,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Soft Drinks","Home Appliances"],"lifecycle":[{"event":"open","at":"2026-10-26T14:34:00Z"}],"visa":[],"liveness":{"score":75,"band":"hot","label":"Hiring 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