{"id":3017302,"url":"https://alion.io/job/puritygas-field-service-administrator","title":"Field Service Administrator","company":{"id":691180,"name":"Puritygas","domain":"puritygas.ca","url":"https://alion.io/company/puritygas","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Rippling","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Ancaster, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":39000,"max_usd":70000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":335},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Workspace","optional":false}],"status":"live","first_seen_at":"2026-10-21T15:31:26Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-11-01T20:27:59Z","board_verified":true,"closed_at":null,"days_open":11,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":11},"description":"ABOUT PURITY GAS INC.\nPurity Gas is a results-oriented team of professionals driven by passion for innovation, continuous improvement and collaboration. We disrupt the multi-billion-dollar nitrogen gas market with state-of-the-art technology that allows commercial & industrial gas users to reliably, safely, and cost-effectively produce their own supply of gaseous nitrogen in-house and on demand, for a fraction of the cost of buying nitrogen from third-party gas suppliers.\nOur cutting-edge NITROCENTER® solutions offer a compelling value proposition to industrial and commercial nitrogen gas users, primarily by producing nitrogen gas on demand, often with a staggering 90% cost reduction compared to conventional bulk nitrogen gas delivery methods. However, the advantages extend far beyond financial savings. Our nitrogen generation technology prioritizes environmental sustainability by minimizing energy consumption during production and eliminating the need to transport nitrogen gas by traditional means, such as trucks. This approach reduces our carbon footprint and improves operational efficiency, aligning with our commitment to responsible, sustainable operations.\nAt Purity Gas, our culture is defined by collaboration, motivation, and adaptability, creating an environment that inspires both our team members and partners alike. We prioritize a work culture that fosters excitement while remaining responsive to the diverse needs of our clients, partners, and employees. Our greatest asset is our positive, goal-focused team, whose dedication drives us toward collective success, innovation, and growth.\nLearn more atwww.puritygas.ca.\nJOB SUMMARY\nThe Service Administrator is a detail-oriented professional responsible for providing administrative support to the Field Service team and ensuring efficient coordination of service activities. This role involves quoting service recommendations, managing preventive maintenance (PM) agreements, scheduling service jobs, and maintaining accurate service records. The Service Administrator will work closely with customers and internal teams to ensure seamless service execution and customer satisfaction. Strong communication and organizational skills are essential for success in this role.\nRESPONSIBILITIES\nSchedule and manage field service appointments with customers.\nProcess new customer sales orders; data entry into software and accounting systems, sending order acknowledgements to customers\nProvide updates on service schedules and respond to customer inquiries.\nAssist with remote troubleshooting and customer service requests.\nPrepare and send service quotes for repairs, maintenance, and installations.\nManage preventive maintenance agreements, including renewals and new contracts.\nTrack and manage service requests, ensuring timely and efficient resolution.\nCreate and maintain accurate records in the CRM system (assets, jobs, quotes, etc.).\nSupport field service technicians with parts, equipment, and administrative tasks.\nMonitor service metrics and report job status updates to management.\nAttend training sessions to stay updated on service processes and company offerings.\nAssist with special projects and strategic initiatives as assigned.\nSKILLS & QUALIFICATIONS\nPost secondary education is preferred.\n3 years of experience in service coordination, technical or service administration, or customer service preferred.\nPrevious experience in the compressed gas industry or a related field is an asset.\nStrong customer service skills with the ability to communicate technical information effectively.\nExperience in preparing service quotes, contracts, and related documentation.\nProficient in Google Workspace and CRM software (Salesforce an asset)\nExcellent organizational and multitasking abilities.\nStrong attention to detail and accuracy in record-keeping.\nFluent in English (written and oral).\nBeing Fluent in French (written and oral) is an asset \nWORK CONDITIONS\nRegular full-time hours of 37.5 hours per week, five days per week.\nThe primary workplace location is the Purity Gas head office in Ancaster, Ontario.\nWhat We Offer\nCompetitive compensation package, including annual performance bonus\nHoliday office closure so you can truly unplug\nHealth & Dental coverage - 100% premium employer-paid\nRRSP matching program to help you invest in your future\nPhone reimbursement plan to keep you connected\nMonthly team lunches to bond and brainstorm over great food\nSnacks and drinks in the office to fuel your day\nFlexible work arrangements to support work-life harmony\nA culture of learning, growth, and innovation\nOpportunities to shape the future of on-site nitrogen generation- a disruptive technology \n*This is an existing vacancy\nWhile we appreciate all applications, we use automated screening tools and questions to help identify candidates who meet the core requirements for this role. Our recruitment team reviews all applications that meet the basic criteria, and we will contact only candidates selected for an interview.\nPurity Gas is an equal opportunity employer and upholds hiring practices that comply with human rights legislation. We are committed to ensuring equal employment opportunities for all individuals regardless of race, colour, religion, gender, sexual orientation, marital status, age, or mental or physical disability.\nWe are also dedicated to fostering a respectful, inclusive, and accessible workplace. Our goal is to support every person's dignity and independence. In alignment with the Accessibility for Ontarians with Disabilities Act, 2005, we strive to identify, prevent, and eliminate accessibility barriers.","description_format":"text","description_chars":5635,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"French","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Flexible schedule"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-21T16:53:45Z"}],"visa":[],"liveness":{"score":74,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.82,"p_room":0.9,"age_days":10,"expected_fill_days":29,"reasons":["conf:1","win:mid"],"computed_at":"2026-11-01T06:10:25Z"},"pay":null,"html_url":"https://alion.io/job/puritygas-field-service-administrator","json_url":"https://alion.io/job/puritygas-field-service-administrator.json","meta":{"generated_at":"2026-11-01T21:03:33Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":32191,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-02T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":691180},"rest":"https://alion.io/mcp/rest/get_company?id=691180"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpuritygas-field-service-administrator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpuritygas-field-service-administrator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpuritygas-field-service-administrator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/puritygas-field-service-administrator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpuritygas-field-service-administrator"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3017302}},{"tool":"search_jobs","arguments":{"company":"puritygas.ca","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3017302},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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