{"id":3518488,"url":"https://alion.io/job/purpink-gifts-customer-service-representative","title":"Customer Service Representative","company":{"id":4489624,"name":"Purpink Gifts","domain":null,"url":"https://alion.io/company/purpink-gifts","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Nairobi, Kenya"],"countries":["KE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-26T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-10-26T00:00:00Z","board_verified":false,"closed_at":null,"days_open":11,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":11},"description":"Position Overview:\n\nAs a Customer Service Representative, you will be the superhero who saves the day for our customers! You'll be the friendly voice on the other end of the line, the empathetic chat buddy, and the reliable email correspondent. You'll be responsible for delivering exceptional service and support to our customers, ensuring that their needs are met in a timely and efficient manner.\n\n Responsibilities: \n\nRespond promptly to customer inquiries and requests via phone, email, chat, and social media.\n\nProvide accurate, valid, and complete information to customers regarding products, orders, shipping, and returns.\n\nResolve customer complaints and issues related to product quality, shipping, billing, and returns in a timely and efficient manner.\n\nFacilitate customer transactions and payments, ensuring accuracy and security.\n\nUpsell and cross-sell products and services to customers to increase revenue and customer loyalty.\n\nIdentify and assess customers' needs to achieve satisfaction and retention.\n\nCollaborate with other departments, such as logistics and product development, to resolve customer issues or improve the customer experience.\n\nTrack and report customer feedback and trends to management to inform business decisions and improve overall customer experience.\n\nMaintain accurate customer records, including contact information, orders, and interactions.\n\nProvide feedback and suggestions to improve customer service processes and procedures.\n\nParticipate in ongoing training and professional development opportunities to improve customer service skills and knowledge.\n\nRequirements:\n\nDegree in any business-related field.\n\n3-4 years of experience in customer service or a related field, preferably in e-commerce.\n\nExcellent verbal and written communication skills.\n\nStrong problem-solving and decision-making abilities.\n\nAbility to remain calm and professional in stressful situations.\n\nComfortable with using and learning new technologies and software.\n\nAbility to work independently as well as part of a team.\n\n Interviews shall be conducted on a rolling basis.\n\n Position Overview:\n\nAs a Customer Service Representative, you will be the superhero who saves the day for our customers! You'll be the friendly voice on the other end of the line, the empathetic chat buddy, and the reliable email correspondent. You'll be responsible for delivering exceptional service and support to our customers, ensuring that their needs are met in a timely and efficient manner.\n\n Responsibilities: \n\nRespond promptly to customer inquiries and requests via phone, email, chat, and social media.\n\nProvide accurate, valid, and complete information to customers regarding products, orders, shipping, and returns.\n\nResolve customer complaints and issues related to product quality, shipping, billing, and returns in a timely and efficient manner.\n\nFacilitate customer transactions and payments, ensuring accuracy and security.\n\nUpsell and cross-sell products and services to customers to increase revenue and customer loyalty.\n\nIdentify and assess customers' needs to achieve satisfaction and retention.\n\nCollaborate with other departments, such as logistics and product development, to resolve customer issues or improve the customer experience.\n\nTrack and report customer feedback and trends to management to inform business decisions and improve overall customer experience.\n\nMaintain accurate customer records, including contact information, orders, and interactions.\n\nProvide feedback and suggestions to improve customer service processes and procedures.\n\nParticipate in ongoing training and professional development opportunities to improve customer service skills and knowledge.\n\nRequirements:\n\nDegree in any business-related field.\n\n3-4 years of experience in customer service or a related field, preferably in e-commerce.\n\nExcellent verbal and written communication skills.\n\nStrong problem-solving and decision-making abilities.\n\nAbility to remain calm and professional in stressful situations.\n\nComfortable with using and learning new technologies and software.\n\nAbility to work independently as well as part of a team.\n\n Interviews shall be conducted on a rolling 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