{"id":1585712,"url":"https://alion.io/job/purple-customer-care-specialist","title":"Customer Care Specialist (Remote)","company":{"id":1775813,"name":"Purple","domain":"purple.com","url":"https://alion.io/company/purple-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":8,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":32,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Lehi, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Zendesk","optional":true}],"status":"live","first_seen_at":"2026-09-30T00:00:00Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-21T16:13:00Z","board_verified":true,"closed_at":null,"days_open":22,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":22},"description":"Purple is a digitally-native vertical brand with a mission to help people feel and live better through innovative comfort solutions. To us, comfort means more than great products, it means empowering every employee to feel comfortable being themselves. We believe your career at Purple will be a one-of-a-kind “Career in Comfort” because our workforce is one-of-a-kind. We are committed to a culture of collaboration where every voice is heard and understood. As an innovation company at our core, we believe a diversity workforce brings better insights, solutions and products and serves as the backbone to bettering our company. Join with us as we add to our team of exceptional individuals who will help us take over the world - one mattress at a time.\nCompensation\nThe compensation target for this role is: $15.00 - $17.50Job Summary\nWhy this role matters:Our Customer Care Specialists - also known as \"Comfort Gurus\" - deliver world-class, professional support across every part of Purple's service and support center. Specialists may be placed on core servicing (calls, chats, email), warranty, shipping, or returns teams, but no matter the assignment, every specialist is focused on making sure customers get top-notch care at each touch point. It's a role for someone who genuinely enjoys helping people and thrives on solving problems.\nJob Description\nHow you’ll shape the future of comfort (Essential duties and responsibilities):\nResponds to customer inquiries via phone, chat, email, text, or social media, taking appropriate action to ensure world-class service.\nProvides detailed notes and documentation for each customer interaction.\nMaintains acceptable customer satisfaction and quality monitoring ratings.\nMaintains acceptable productivity, schedule adherence, and utilization levels.\nMeets all individual performance metrics.\nMaintains in-depth, current knowledge of all products, procedures, and policies, including warranty, returns, and refunds.\nWorks cross-functionally across chat, email, and phone channels.\nWorks in office through training and initial certification, and as needed for additional training, collaboration, or team meetings.\nWhat we’re looking for (Requirements, skills, & education):\nDemonstrated ability to communicate effectively with customers on a variety of post-purchase questions.\nExcellent written and verbal communication skills.\nSolid ability to identify what a customer needs, problem-solve, and create approved solutions that provide an excellent experience.\nAbility to maintain strong mental fortitude through challenging or stressful interactions.\nProficient with basic computer hardware and able to quickly learn job-specific software systems.\nHigh School Diploma or GED; some college preferred.\nEven Better if... (Preferred skills and experience):\nExperience with systems such as inContact, NetSuite, and Zendesk.\nCustomer service experience, particularly in a call center environment.\nSome sales experience.\nTyping speed of 40 words per minute or more.\nWork Hours (Good Faith Estimate):\nThis full-time position is expected to work approximately 30-40 hours per week. This is a good faith estimate, and actual hours may vary based on business needs.\nBENEFITS AND PERKS\nMedical, Dental, Vision\n\n401(k) Match\n\nPaid Time Off\n\nEarn a Mattress\n\nPurple Swag\n\nAmazing Purple Products\n\nWHY WORK AT PURPLE?\nMake your mark: We value innovative thinking. At Purple, you will be empowered to bring your ideas to life as we work together to improve people’s lives through comfort.\n\nGain unique experience: Be a part of one of the fastest growing companies in Utah! The contributions you make will matter at Purple as the company continues to grow with you.\n\nAwesome culture: Join the tight-knit team at Purple and you can enjoy working alongside industry experts, making close friends, and annual employee appreciation events.\n\nPurple provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.\nThis policy applies to all terms and conditions of employment.\nIt is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.","description_format":"text","description_chars":4554,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Mattresses & Sleep Products"],"lifecycle":[{"event":"open","at":"2026-10-01T14:42:30Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 3 · green card filings: 1","filings_12m":3,"filings_prev_12m":0,"green_card_filings_12m":1,"median_offered_wage_usd":68750,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":72,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.797,"p_room":0.9,"age_days":21,"expected_fill_days":32,"reasons":["conf:2","win:mid"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/purple-customer-care-specialist","json_url":"https://alion.io/job/purple-customer-care-specialist.json","meta":{"generated_at":"2026-10-22T02:24:42Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1875,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1775813},"rest":"https://alion.io/mcp/rest/get_company?id=1775813"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpurple-customer-care-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpurple-customer-care-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpurple-customer-care-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/purple-customer-care-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpurple-customer-care-specialist"}]}