{"id":1112331,"url":"https://alion.io/job/purple-technology-customer-support-specialist-with-japanese","title":"Customer Support Specialist with Japanese","company":{"id":691923,"name":"Purple Technology","domain":"purple-technology.com","url":"https://alion.io/company/purple-technology","size_band":"51-200","is_staffing_agency":false,"is_intermediary":false,"ats_vendor":"Lever","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["JP"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Fine-tuning","optional":false},{"name":"Slack","optional":false}],"status":"live","first_seen_at":"2026-09-22T08:03:01Z","employer_posted_date":"2026-09-22","last_verified_at":"2026-09-23T16:30:02Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Purple Technology, a Czech outsourcing company specializing in services for partners in the FinTechindustry, is currently seeking a Customer Support Representative fluent in Japanese for JST working hours. The primary role involves delivering customer support in a financial-related service and handling client inquiries through email, chat, and contact forms. Additional responsibilities include administrative tasks like customer registration and maintaining communication records. Fintokei, our partnering company, focuses on identifying talented and passionate traders, offering them the opportunity to trade with substantial capital at a fraction of the usual fee.\nWHAT YOU WILL WORK ON:\nCommunication with clients (via email, chat, contact forms) and handling their inquiries, requests, and complaints - this will be the biggest part of the role.\nPreparation of detailed and content-rich responses.\nProcessing requests according to the relevant manual for the specific process.\nTesting new products and features before release, and reviewing Japanese translations.\nKeeping FAQs and news content up to date, and fine-tuning our chatbot's answers.\nReporting any issues and errors to the Team Leader or the relevant department, including emergencies such as server downtime or failed transactions.\nWorking with trading platforms and simulating reported issues in the platform.\nTranscription of Japanese names into latin characters.\nCommunication with relevant internal departments in the company (Slack, e-mail).\nWHAT WE EXPECT FROM YOU:\nExperience with some form of customer service\n Native Japanese speaker (N1 level) with strong written communication skills, and fluent in English at a minimum B2 level\nAbility to work JST hours (Mon-Fri, 9:00-17:00) on a long-term, fixed basis\nComputer literacy and technical proficiency\nCan-do attitude and proactivity\nAbility to communicate clearly, concisely, and in a friendly, empathetic manner to both clients and colleagues\nWillingness to educate oneself and increase knowledge about trading platforms, including using AI tools to work faster and smarter\nEnthusiasm to join a remote team within a multicultural company","description_format":"text","description_chars":2166,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Japanese","level":"Proficiency (C2)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Japan","iso":"JP","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","Penetration Testing"],"lifecycle":[{"event":"open","at":"2026-09-22T13:14:12Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":58,"reasons":["conf:0","win:early"],"computed_at":"2026-09-23T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/purple-technology-customer-support-specialist-with-japanese","json_url":"https://alion.io/job/purple-technology-customer-support-specialist-with-japanese.json","meta":{"generated_at":"2026-09-23T18:09:33Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}