{"id":2546560,"url":"https://alion.io/job/purvis-systems-support-technician","title":"Support Technician","company":{"id":689271,"name":"PURVIS Systems","domain":"purvis.com","url":"https://alion.io/company/purvis-2","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Middletown, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":46000,"max_usd":91000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":475},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Teams","optional":false},{"name":"VPN","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-13T20:22:42Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-15T07:57:28Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"We are seeking a highly motivated, task-oriented individual to be responsible for the troubleshooting, maintenance, and repair of our Fire Station Alerting System. The ideal candidate is a problem solver, able to work independently and as part of a team. We are seeking individuals with strong troubleshooting and critical thinking skills, attention to detail, and an individual with excellent written and verbal communication skills. This role serves as a front-line specialist for troubleshooting amplifiers, speakers, audio wiring, signal flow, and audio-related failures, while also supporting associated hardware, software, and network components.\nThis role is a critical part of a team that assembles finished products using sub-assemblies, parts, and fasteners, and relays the knowledge learned while building into supporting the finalized product with customers. This position also conducts system checkouts and device setups in preparation for shipping to customers.\nSupporting the system entails on-call troubleshooting, escalating, and working with Tier2 when required, utilizing Microsoft Teams, Email and Zendesk suites.\nThe day-to-day responsibilities of this role will include:\nMaintain a professional, helpful demeanor representing PURVIS as the first layer of support.\nTake responsibility and ownership of assigned support tickets, telephone calls and emails.\nProvide on-call support on a rotating basis, including telephone support after hours and on weekends.\nProvide Tier1 troubleshooting for end user issues (customers and subcontractors)\nTroubleshoot, upgrade, maintain system applications, including proprietary applications.\nProvide oversight of maintenance on all related system peripherals (i.e., thermal printers, UPSs, terminal servers, relay cards, HDMI Extenders, Serial to Ethernet converters, etc.).\nAssist in identifying issues and topics for knowledge base topics and documentation.\nTest and diagnose to maintain test lab environment.\nSupport on-site customer testing and cutovers.\nMaintain and test all remote VPN clients, (Example: Net Motion, Cisco Connect)\nProvide other duties as identified and assigned.\nQualifications\nDiagnose and troubleshoot amplifiers, speakers, microphones and audio distribution systems.\nIdentify and resolve issues related to audio signal flow; gain structure and volume inconsistencies; grounding, impedance and wiring problems; and distorted, low, intermittent or missing audio.\nSupports installed audio systems in operational facilities, including verification of proper audio routing and failover behavior.\nInterpret wiring diagrams, signal paths, and system documentation to isolate faults.\nWorks with field technicians, integrators, and vendors to validate audio configurations and corrective actions.\nPossess excellent organizational, interpersonal, and communication skills.\nAttend to detail as it pertains to observing, asking the right questions to drill down to cause, and recording findings effectively.\nBe able to establish and maintain effective working relationships with co-workers and customers.\nBe able to work independently and flexibility to support project requirements.\nCandidate for this position must possess:\n2+ years of work-related experience in the field of IT Support, preferred.\nAssociate’s Degree or higher in Information Technology, Computer Science or related field. \nPossess a technical school or apprenticeship program in related field of electrical or electronic support must have a minimum of 2-3 years of work-related experience.\nKnowledge of and experience in configuring desktop and laptop computers with Windows 7 and 10. Must have working knowledge of standard network protocols. Candidate must demonstrate experience in system deployments.\nKnowledge of troubleshooting hardware related issues remotely, such as working with customers and subcontractors to troubleshoot and test installed IP configured devices, wiring issues and/or software configuration related issues.\nHands-on experience with professional or commercial audio systems, including amplifiers, speakers, mixers, or digital signal processors.\nStrong understanding of audio troubleshooting, such as diagnosing hums, ground loops, low-level audio, or communication issues between control and amplification systems.\nFamiliarity with audio wiring standards and best practices, including balanced/unbalanced signals, impedance matching, and installation of rack-mounted audio components.","description_format":"text","description_chars":4454,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Government","Smart City","Civil Defense"],"lifecycle":[{"event":"open","at":"2026-10-14T16:58:13Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":15,"reasons":["conf:1","win:early","comp:junior"],"computed_at":"2026-10-15T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/purvis-systems-support-technician","json_url":"https://alion.io/job/purvis-systems-support-technician.json","meta":{"generated_at":"2026-10-15T11:04:17Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":16986,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":689271},"rest":"https://alion.io/mcp/rest/get_company?id=689271"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpurvis-systems-support-technician"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpurvis-systems-support-technician"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpurvis-systems-support-technician"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/purvis-systems-support-technician\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpurvis-systems-support-technician"}]}