{"id":3558376,"url":"https://alion.io/job/pushpay-implementation-specialist-2-catholic","title":"Implementation Specialist 2, Catholic","company":{"id":5490,"name":"Pushpay","domain":"pushpay.com","url":"https://alion.io/company/pushpay","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":85,"open_postings":5,"ghost_share":0,"stale_share":0.6,"repost_share":0,"time_to_fill_p50_days":44,"computed_at":"2026-11-07T05:47:08Z"}},"role":"Solutions","role_family":"Solutions","seniority":"middle","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Colorado Springs, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":67500,"max":78489,"currency":"USD","period":"year","gross":null,"usd_annual":78489},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-30T22:25:30Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-11-07T10:43:44Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"About the Role\nThe Implementation Specialist II will manage the onboarding of customers in all segments by successfully implementing the Pushpay product suite. The right individual provides a distinctive post sale service that makes Pushpay the market leader and preferred choice for digital giving in the non-profit space. This individual possesses a passion for customer satisfaction, obsession for accuracy, a blend of technical and customer-interaction skills, a drive for excellence, can effectively navigate objections, and has what it takes to deliver results.\nNamed as one of BuiltIn ‘Best Places to Work ’ in Seattle, Denver and Dallas for 2025; ranked number 10 by Seattle Business Magazine in the ‘Washington’s 100 Best Companies to Work For’ list in the large companies category for 2024; named as a 2025 'Best Places to Work for Women' by Best Companies Group.\nBenefits and Compensation\nWe have a passion for making all employees feel supported. In addition to having a genuine interest in helping you do your best work and drive your career, we offer:\n100% employer-paid premiums for Medical HDHP Plan, Dental, and Vision for employee\n70% employer-paid premiums for Medical PPO Plan for employees, and Medical, Dental, and Vision for dependents\n401K match\nHybrid work model - 3 days in the COS office / 2 days remote\nRemote work for approved states \n12 paid company holidays\n2 paid Volunteer Time Off days\n15 days PTO to start, increases with tenure and seniority\nPaid parental and adoption leave\nCompensation Range:$67,500-$78,489\nCompensation ranges are determined by role and location. The range displayed on each job posting reflects the pay range for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.\nThe following states are approved as remote work locations for this position: AR, AZ, CA, CO, FL, GA, IA, IL, IN, MD, MI, MN, MO, NC, OH, OK, PA, SC, TN, TX, VA, WA - All other states are not in consideration for this role at this time.\nWhat You'll Do\nProject manage the onboarding and implementation of Catholic customers, manage a pipeline, and meet or exceed KPI’s.\nBecome an expert in the Pushpay product suite and set appropriate expectations with the customer.\nDeliver results, provide high quality customer interactions, drive product adoption, and effectively manage multiple/simultaneous implementations.\nCoordinate with Product, Service Delivery, and Customer Success teams to execute on implementation.\nBuild and effectively execute account plans and strategies unique to each account.\nRegularly review assigned accounts to highlight key results, analyze metrics, demonstrate value, and emphasize the ROI, as well as, recommend process/procedure changes to better utilize Pushpay services.\nHelp develop existing customer relationships with the company; in-line with the company service process and ensure maximum customer retention is achieved.\nMaintain knowledge of parish software market conditions and competitive activities. \nAchieve monthly, quarterly, and annual goals and provide accurate, timely reports and forecasts as needed for management.\nReceive direction from the VP, Director of Implementation, and guidance from Customer Success Team Leads.\nWhat You'll Bring\nBA/BS Degree\n3+ years of working in SaaS onboarding and implementation, or as a Customer Success Manager.\nExcellent verbal and written communication skills.\nAbility to identify, critique, suggest, and implement intelligent changes to the clients and business optimization processes.\nStrong problem resolution skills - proven ability to engage and interact with internal teams to resolve client issues.\nDesire to work in a startup environment, with proactive mindset and minimum need for supervision.\nExperience with CRM software (e.g. Salesforce).\nAbility to prioritize and manage workload to meet deadlines.\nAbility to manage multiple, concurrent client relationships.\nWell-organized and strong work ethic.\nAbility to anticipate change and adjust priorities accordingly.\nUnderstanding of key drivers of success for Catholic parishes.\nUnderstanding of industry culture, products, and services.\nExcellent eye for detail - ability to create accurate and high quality pieces of work.\nNot required: Bilingual in Spanish; ability to translate verbal and written communication, and speak to customers in Spanish.\nWork Environment & Physical Demands: \nProlonged periods of sitting at a desk and working on a computer will be required. This role consistently operates standard office equipment such as computers and phones. This is largely a sedentary role but may occasionally require lifting up to 50 pounds, walking, bending, or standing as necessary. This description reflects management's assignment of essential functions, it does not prescribe or restrict the tasks that may be assigned.\nIf you require a modification to your work equipment or furniture please contact the People Team - \nPushpay is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. Pushpay uses E-Verify to confirm employment eligibility. Head to our career page to learn more.\nIf you have a disability under the Americans with Disabilities Act or similar law, or you require religious accommodation, and you wish to discuss potential accommodations related to applying for employment at Pushpay, please contact .\nAboutPushpay \nPushpay helps organizations and communities come to gather & stay connected, strengthening community, connection, and belonging through our suite of mobile apps, management software, and giving technology. Our 550 Pushpay teammates support 10,000+ customers as they drive social good, and we’re honored to have processed over $15 billion in charitable giving. We’re growing fast, including some exciting acquisitions in recent years, and we need driven talent. Join Pushpay and grow with us!\nApplications will be taken on an ongoing basis.\n#LI-TS1 #LI-Hybrid #LI-Remote","description_format":"text","description_chars":6116,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Spanish","level":"All levels","optional":false}]},"benefits":["401k plan","Hybrid work"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Professional Services","Payment Processing & Gateways","Streaming & OTT Platforms","Religious Organizations"],"lifecycle":[{"event":"open","at":"2026-10-31T02:18:09Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":7,"expected_fill_days":44,"reasons":["conf:3","win:early"],"computed_at":"2026-11-07T05:47:08Z"},"pay":{"stated_usd_annual":78489,"is_top_pay":false},"html_url":"https://alion.io/job/pushpay-implementation-specialist-2-catholic","json_url":"https://alion.io/job/pushpay-implementation-specialist-2-catholic.json","meta":{"generated_at":"2026-11-07T13:04:19Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15310,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-08T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5490},"rest":"https://alion.io/mcp/rest/get_company?id=5490"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpushpay-implementation-specialist-2-catholic"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpushpay-implementation-specialist-2-catholic"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpushpay-implementation-specialist-2-catholic"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/pushpay-implementation-specialist-2-catholic\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpushpay-implementation-specialist-2-catholic"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3558376}},{"tool":"search_jobs","arguments":{"company":"pushpay.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3558376},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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