{"id":3295308,"url":"https://alion.io/job/puttery-concierge-ii","title":"Concierge II","company":{"id":2399549,"name":"Puttery","domain":"puttery.com","url":"https://alion.io/company/puttery","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paycor","truth_index":null},"role":"Hospitality","role_family":"Hospitality","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kansas City, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":16,"max":null,"currency":"USD","period":"hour","gross":null,"usd_annual":32000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-26T21:38:34Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-10-29T16:52:05Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"About Puttery\nPuttery is a modern entertainment destination that blends the energy of nightlife with the fun of tech-infused mini golf. Each location features immersive, themed courses, curated cocktails, and chef-inspired menus, creating an experience that’s equal parts competitive and social.\nWe’re redefining how people connect by combining play, style, and hospitality into one unforgettable atmosphere. At Puttery, every visit is a reason to celebrate.\nJob Purpose\nThe Concierge II is an experienced guest service position responsible for supporting a high level of hospitality throughout the venue. In addition to the core responsibilities of the Concierge role, the Concierge II handles more complex guest needs, supports guest recovery, coordinates high-priority reservations and experiences, and serves as a resource for Concierge team members.\nThis position requires strong knowledge of venue operations, reservation systems, guest flow, and Puttery’s food, beverage, gaming, and event offerings. The Concierge II works closely with venue leadership and other departments to identify and resolve guest experience concerns and maintain smooth front-of-house operations.\nResponsibilities\nGreet and assist guests while providing personalized recommendations regarding gaming, dining, beverage, and event offerings\nManage reservations, waitlists, guest inquiries, and reservation adjustments through the venue’s reservation system and phone line\nHandle complex reservations, special requests, VIP experiences, and guest accommodations requiring additional coordination\nServe as an initial point of contact for guest concerns and service recovery, resolving issues within established guidelines or escalating to management when appropriate\nMonitor guest flow, reservation volume, wait times, and front-of-house activity and communicate potential service concerns to venue leadership\nCoordinate with Operations, Food & Beverage, Events, and other venue teams to support a seamless guest experience\nMaintain a strong working knowledge of venue programming, promotions, events, policies, and operational procedures\nProvide day-to-day support and guidance to Concierge team members, including assisting newer employees with systems, procedures, and guest service standards\nSupport the onboarding and training of new Concierge employees as requested by management\nIdentify recurring guest experience or reservation issues and communicate opportunities for improvement to management\nAssist with reservation system accuracy, guest notes, special requests, and other front-desk operational details\nServe as a reliable point of support during high-volume periods and complex guest situations\nPerform additional duties as requested by management\nQualifications\nMinimum two years of experience in concierge, guest services, hospitality, entertainment, or a similar guest-facing environment\nPrior experience handling escalated guest concerns or service recovery\nStrong working knowledge of computerized reservation, booking, or point-of-sale systems\nDemonstrated ability to independently resolve guest concerns within established guidelines\nStrong organizational and multitasking skills in a fast-paced environment\nAbility to communicate effectively and coordinate across multiple departments\nAbility to provide peer support and assist with training without direct supervisory authority\nProfessional judgment and discretion when handling sensitive or complex guest situations\nExcellent verbal and written communication skills\nBilingual abilities a plus\nHigh school diploma or equivalent required\nEssential Functions and Physical Requirements\nFast-paced, guest-facing environment with constant interaction and communication\nRequires standing and walking for extended periods, including navigating stairs\nInvolves both indoor and outdoor work, with exposure to varying temperatures and noise levels\nMust be able to lift and move up to 25 pounds without assistance\nEvening, weekend, and holiday shifts required to support business operations\nPuttery is committed to equal opportunity in the workplace, preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information and veteran status) in its application and hiring processes and in its employment decisions. Additionally, Puttery takes action to prevent retaliation and to create a respectful, equitable and inclusive environment for everyone.\n\nPay Range: $16 per hour","description_format":"text","description_chars":4640,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Food & Beverages","Venues","Vegan Food"],"lifecycle":[{"event":"open","at":"2026-10-26T21:38:34Z"}],"visa":[],"liveness":{"score":73,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.777,"p_room":0.945,"age_days":2,"expected_fill_days":4,"reasons":["conf:2","win:mid"],"computed_at":"2026-10-29T05:49:05Z"},"pay":{"stated_usd_annual":32000,"is_top_pay":false},"html_url":"https://alion.io/job/puttery-concierge-ii","json_url":"https://alion.io/job/puttery-concierge-ii.json","meta":{"generated_at":"2026-10-29T18:48:35Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":27895,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2399549},"rest":"https://alion.io/mcp/rest/get_company?id=2399549"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fputtery-concierge-ii"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fputtery-concierge-ii"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fputtery-concierge-ii"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/puttery-concierge-ii\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fputtery-concierge-ii"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3295308}},{"tool":"search_jobs","arguments":{"company":"puttery.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3295308},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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