{"id":3280290,"url":"https://alion.io/job/puzzel-data-platform-analytics-lead","title":"Data & Platform Analytics Lead","company":{"id":695915,"name":"Puzzel","domain":"puzzel.com","url":"https://alion.io/company/puzzel","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Teamtailor","truth_index":null},"role":"Analytics","role_family":"Analytics","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom","Oslo, Norway","Stockholm, Sweden","Copenhagen, Denmark"],"countries":["GB","NO","SE","DK"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":80000,"max":90000,"currency":"GBP","period":"year","gross":null,"usd_annual":120370},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"dbt","optional":false},{"name":"Fivetran","optional":false},{"name":"Snowflake","optional":false},{"name":"SQL","optional":false},{"name":"Power BI","optional":true},{"name":"Python","optional":true},{"name":"Tableau","optional":true}],"status":"live","first_seen_at":"2026-10-26T10:46:43Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-10-28T17:58:47Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Data & Platform Analytics Lead\nLondon | Stockholm | Oslo | Copenhagen\n 80,000 - 90,000 GBP | 810k - 895k SEK\n1,000,000 - 1,135,000 NOK | 730k-825k DKK\nAbout Puzzel\nWe're the AI-native customer experience platform built in Norway, trusted across Europe, and growing fast. For 25 years we've helped contact centres deliver faster, more human service - without the clutter or complexity. Today we're #1 in the Nordics, scaling rapidly in the UK and the Netherlands, with one ambition: become Europe's clear CX market leader.\nPuzzel Values\nBuilt on Trust - our Nordic foundation. Customers, partners, and each other.\n\nStronger Together - one team, one purpose, shared wins.\n\nStay Hungry - we raise our game every day.\n\nWhy we’re proud\nFrost Radar Innovation & Growth Leader in EMEA Customer Experience Platforms (2025)\n\nCX Awards ' Best Mid-Market Contact Center Platform ' (2024)\n\nFlexa Top 25 for work-life balance, diversity and inclusion, pet-friendly companies and professional services (2026)\n\nConsistently high Glassdoor rating\n\nMercer -benchmarked pay for equity and market fairness\n\nPuzzel doesn't just build AI for our customers - we’ve embraced it internally, adopting it across the business to work smarter and faster\n\nRead more about us here.\nWhat you'll do\nPuzzel's leaders need numbers they can rely on, but today our data differs from one department to the next. You will be our data wrangler. You control what goes into our Snowflake data lake, make sure what the business needs is going in, and organise it so every department extracts it the same way, in the same language. You remove ambiguity, such as what counts as a customer, and you own the definitions.\nOur AI transformation lead builds on top of this data, so you are laying the foundations. You will report to our CFO and work across the finance team, the customer organisation, AI transformation and anyone who owns data in the business.\nYou think critically about what has happened and stay curious about it. When you spot an anomaly, you act on it. You rely on evidence, not gut feel, you are confident enough to challenge how we handle data, and you work independently.\nAI is part of how we work. You will use it every day to build faster and catch problems earlier, and the data you own is what our AI tools draw on, so it has to be right.\nThe data platform. Take ownership of our Snowflake instance: what goes in, how it is structured, and access, cost, performance and security.\n\nThe pipelines. Run and extend our Fivetran and API integrations so data from every function lands reliably, with monitoring and alerts when something breaks.\n\nThe definitions. Agree what each core metric means (customers, ARR, churn, pipeline, headcount, usage) with the people who own the data. Publish one definition, name one owner, and escalate where you cannot agree.\n\nThe data model. Extend our dbt models into a clear, documented schema, from raw data through to a governed reporting layer.\n\nReconciliation and quality. Tie reports back to source systems, including financial ledgers. Spot anomalies, trace them to the cause and act on them. A number that does not reconcile does not go out.\n\nThe reporting layer. Build and run the models, dashboards and monthly management pack for the board, executive team and directors, on a fixed calendar.\n\nThe explanation. Each month, explain what moved and why across revenue, ARR, churn, pipeline, margin and usage, and answer the questions the data raises before anyone asks.\n\nAdoption. Get definitions and reports to the people who need them, in a form they can use, so teams stop building their own versions.\n\nThe must haves\nSaaS or subscription experience, in a company of any size, with a deep understanding of ARR movements, churn, cohorts, and the difference between bookings, billing and revenue.\n\nExperience working within, or closely alongside, a finance team.\n\nStrong SQL, and experience building a modelled reporting layer in dbt or equivalent.\n\nWorking competence with a cloud data warehouse, ideally Snowflake.\n\nA track record of analysis that changed a decision, with examples of what you found and what happened next.\n\nA detailed, evidence-driven approach: experience reconciling data between sources, and a sceptical eye for data that looks plausible but is wrong.\n\nExperience getting senior people from different functions to agree a definition, then holding the line on it.\n\nThe confidence to challenge how data is handled, and the drive to work independently as a self-starter.\n\nDaily use of AI tools in your work, with examples of what you built and how you checked it.\n\nThe ability to explain a number, and its caveats, to a board member in a few lines.\n\nThe nice to haves\nExperience with Abacum, which we would particularly welcome.\n\nA BI tool such as Power BI or Tableau.\n\nSnowflake administration: performance, access control and cost management.\n\nFivetran or a similar tool, and integrating through APIs.\n\nPython or similar scripting.\n\nExperience in an FP&A team, or supporting external or investor reporting.\n\nExperience of a system migration or historical data load.\n\nData governance experience, including handling confidential financial and personal data.\n\nThe location\nThis role is based in London, Stockholm, Oslo or Copenhagen, with an expectation of 2-3 days per week in the office.\nWhat to expect from the interview process\nScreening call with Talent Acquisition\n\nInterview with our AI transformation lead\n\nTechnical task, completed and submitted in advance\n\nInterview with our CFO\n\nMeet the team: a conversation with colleagues you would work closely with.\n\nDiversity & Inclusion\nWe want everyone at Puzzel to feel able to be their true, authentic self at work - regardless of nationality, race, ethnicity, religion, sexual orientation, gender identity, physical ability, age or economic background.\nWe're proud of our diverse, global workforce, but there's more to do. Our current gender split is 25% female to 75% male - in line with the SaaS average, but not where we want to be. Here's how we're improving it:\nOur C-suite has moved from 100% male in 2023 to a 5:3 male-to-female split today.\n\nFemale hires grew from 23.6% in 2021 to 41% in 2024, dipping to 34% in 2025 - a trend we watch closely, but never treating as a tick-box exercise.\n\nWe partner with Flexa, to compound our aspiration to attract a diverse talent pool.\n\nWe work with state employment initiatives in Norway and Sweden on internship and apprenticeship routes, to help early-years talent into the workforce.\n\nOne Last Thing\nEven if you're only a 75% match for this role, we still want to hear from you - this list is indicative, and skills can always be learnt.\nWe're unable to offer sponsorship for this role, so you'll need existing eligibility to work in the country you're applying to.\nBy applying you accept the terms of our Data & Privacy notice.","description_format":"text","description_chars":6870,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Contact Center Software","Customer Support & Help Desk Software"],"lifecycle":[{"event":"open","at":"2026-10-26T16:08:32Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker","cap_exempt":false,"checked_at":"2026-10-28T06:26:45+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":1,"expected_fill_days":27,"reasons":["conf:4","velocity","win:early"],"computed_at":"2026-10-28T05:59:10Z"},"pay":{"stated_usd_annual":120370,"is_top_pay":false},"html_url":"https://alion.io/job/puzzel-data-platform-analytics-lead","json_url":"https://alion.io/job/puzzel-data-platform-analytics-lead.json","meta":{"generated_at":"2026-10-28T22:26:43Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":30427,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":695915},"rest":"https://alion.io/mcp/rest/get_company?id=695915"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpuzzel-data-platform-analytics-lead"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpuzzel-data-platform-analytics-lead"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpuzzel-data-platform-analytics-lead"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/puzzel-data-platform-analytics-lead\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpuzzel-data-platform-analytics-lead"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3280290}},{"tool":"search_jobs","arguments":{"company":"puzzel.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3280290},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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