{"id":3529013,"url":"https://alion.io/job/puzzel-partner-account-manager-netherlands","title":"Partner Account Manager - Netherlands","company":{"id":695915,"name":"Puzzel","domain":"puzzel.com","url":"https://alion.io/company/puzzel","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Teamtailor","truth_index":null},"role":"Marketing","role_family":"Marketing","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Amsterdam, Netherlands"],"countries":["NL"],"hiring_countries":["NL"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":42000,"max_usd":100000,"period":"year","method":"role_country_seniority_unknown","sample_n":217},"experience_years_min":null,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-10-30T14:31:37Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-11-04T07:43:20Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Partner Account Manager\n Amsterdam Area\n\nAbout Puzzel\nWe're the AI-native customer experience platform built in Norway, trusted across Europe, and growing fast. For 25 years we've helped contact centres deliver faster, more human service - without the clutter or complexity. Today we're #1 in the Nordics, scaling rapidly in the UK and the Netherlands, with one ambition: become Europe's clear CX market leader.\nPuzzel Values\nBuilt on Trust - our Nordic foundation. Customers, partners, and each other.\n\nStronger Together - one team, one purpose, shared wins.\n\nStay Hungry - we raise our game every day.\n\nWhy we're proud\nFrost Radar Innovation & Growth Leader in EMEA Customer Experience Platforms (2025)\n\nCX Awards ' Best Mid-Market Contact Center Platform ' (2024)\n\nFlexa Top 10 most inclusive companies and Top 25 for work-life balance, diversity and inclusion, pet-friendly companies and professional services (2026)\n\nConsistently high Glassdoor rating\n\nMercer -benchmarked pay for equity and market fairness\n\nPuzzel doesn't just build AI for our customers - we’ve embraced it internally, adopting it across the business to work smarter and faster\n\nRead more about us here.\nWhat you'll do\nWe're recruiting a Partner Account Manager to take a leading role in growing Puzzel's channel business in the Netherlands. You'll build scalable revenue through our partners, executing the UK partner strategy by developing existing strategic partnerships and winning new resale and referral partners.\nPipeline generation: map accounts between our direct team and partners, keep Salesforce up to date (using solutions like Gong & Responsive on every opportunity), pitch Puzzel's value proposition to the partners’ account managers, and work with partners’ CCaaS experts and Puzzel Marketing on joint messaging and campaigns for partners' customer bases.\n\nDeal support: be the voice of the partner in internal deal reviews and planning sessions, keep information flowing between Puzzel and the partner on in-flight deals, align partner sales, technical and delivery resources, and work with the partner to gather key MEDDPICC qualifying information from the customer.\n\nPartner strategy and relationship management: understand each partner's business and align our proposition to their objectives, orchestrate QBRs across partners and Puzzel's departments, maintain a clear business plan for each key partner, and monitor performance with action plans to improve engagement and mutual success.\n\nPartner recruitment: research and target partners that fit our ICP, define a proposition for each that will resonate, use leadership support to reach decision makers, and manage contract negotiations and onboarding with RevOps to deliver a best-in-class partner experience.\n\nThe must haves\nNative or fluent Dutch language skills\n\nStrong sales experience\n\nA 'hunter', new business mindset\n\nExtensive experience in the SaaS industry\n\nDemonstrable ability to navigate partner and internal sales teams\n\nA team player mindset: humble, hungry and smart\n\nStrategic thinking, with the ability to build scalable business models\n\nThe nice to haves\nProven success in driving revenue through channel partners\n\nPrevious knowledge of the CCaaS, customer contact centre or CX industry\n\nA network of industry-relevant resellers and partners to tap into straight away\n\nThe location\nWe are ideally looking for someone to be based in mid NL area, but it's important to mention we're remote-first.\nWe are very flexible with hybrid working, but we’d like to see you spending time with the team where possible, particularly as the Dutch entity grows. We provide passes to Regus office spaces.\nWhat to expect from the interview process\nScreening call with Talent Acquisition\n\n1st interview with Partner Team Lead & Partner Account Manager\n\nFinal panel interview\n\nDiversity & Inclusion\nWe want everyone at Puzzel to feel able to be their true, authentic self at work - regardless of nationality, race, ethnicity, religion, sexual orientation, gender identity, physical ability, age or economic background.\nWe're proud of our diverse, global workforce, but there's more to do. Our current gender split is 25% female to 75% male - in line with the SaaS average, but not where we want to be. Here's how we're improving it:\nOur C-suite has moved from 100% male in 2023 to a 5:3 male-to-female split today.\n\nFemale hires grew from 23.6% in 2021 to 41% in 2024, dipping to 34% in 2025 - a trend we watch closely, but never treating as a tick-box exercise.\n\nWe partner with Flexa, to compound our aspiration to attract a diverse talent pool.\n\nWe work with state employment initiatives in Norway and Sweden on internship and apprenticeship routes, to help early-years talent into the workforce.\n\nOne Last Thing\nEven if you're only a 75% match for this role, we still want to hear from you - this list is indicative, and skills can always be learnt.\nWe're unable to offer sponsorship for this role, so you'll need existing eligibility to work in the country you're applying to.\nBy applying you accept the terms of our Data & Privacy notice.","description_format":"text","description_chars":5092,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Dutch","level":"Advanced (C1)","optional":false}]},"benefits":["Equity","Hybrid work"],"hiring_locations":[{"name":"Netherlands","iso":"NL","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Contact Center Software","Customer Support & Help Desk Software"],"lifecycle":[{"event":"open","at":"2026-10-30T15:21:05Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":4,"expected_fill_days":27,"reasons":["conf:10","velocity","win:early"],"computed_at":"2026-11-04T06:34:25Z"},"pay":null,"html_url":"https://alion.io/job/puzzel-partner-account-manager-netherlands","json_url":"https://alion.io/job/puzzel-partner-account-manager-netherlands.json","meta":{"generated_at":"2026-11-04T17:53:41Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":27460,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-05T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":695915},"rest":"https://alion.io/mcp/rest/get_company?id=695915"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpuzzel-partner-account-manager-netherlands"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpuzzel-partner-account-manager-netherlands"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpuzzel-partner-account-manager-netherlands"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/puzzel-partner-account-manager-netherlands\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpuzzel-partner-account-manager-netherlands"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3529013}},{"tool":"search_jobs","arguments":{"company":"puzzel.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3529013},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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