{"id":3847259,"url":"https://alion.io/job/puzzle-devops-lead-remote-latam","title":"DevOps Lead - Remote Latam","company":{"id":4418158,"name":"Puzzle","domain":"puzzle.tech","url":"https://alion.io/company/puzzle-6","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"DevOps","role_family":"DevOps","seniority":"lead","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_regions","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["AR","BR","CO","MX","AI","AG","AW","BS","BB","BZ","BM","BO","VG","BQ","KY","CL","CR","CW","DM","DO","EC","SV","FK","GF","GD","GP","GT","GY","HT","HN","JM","MQ","MS","NI","PA","PY","PE","PR","KN","LC"],"hiring_countries_total":49,"salary":null,"salary_estimate":null,"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"AWS","optional":false},{"name":"CI/CD","optional":false},{"name":"GitHub Actions","optional":false},{"name":"IAM","optional":false},{"name":"Linux","optional":false},{"name":"OpenTofu","optional":false},{"name":"Terraform","optional":false}],"status":"live","first_seen_at":"2026-11-05T22:10:24Z","employer_posted_date":"2026-11-05","last_verified_at":"2026-11-07T11:57:07Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Location: Remote (LATAM)\nEmployment Type: Full-time Contractor\nAbout the Client\nA fast-growing, creator-powered social and monetization platform empowering creators, artists, and brands to engage their audiences, monetize digital content, and build direct, high-value fan relationships. We operate at the intersection of consumer social, digital media, creator monetization, and agentic AI.\nMission\nLead reliable, secure, and cost-effective cloud operations so Fanbase teams can release with confidence and creators can rely on the platform.\nThe Role\nThe project needs clear ownership of its infrastructure, deployment workflows, and production readiness across web, mobile, and backend services.\nAs a hands-on technical lead, you’ll strengthen AWS operations and incident response while partnering with the Principal Platform Engineer on architecture and shared engineering standards. You’ll also guide operational priorities and coach engineers, helping the team improve reliability without slowing delivery.\nWhat You’ll Achieve in 12-18 Months\nEstablish clear service objectives, actionable alerts, and incident ownership.\n\nImprove deployment frequency, change failure rate, and recovery time against established baselines.\n\nValidate backup restoration and disaster recovery against agreed recovery targets.\n\nImprove cloud cost efficiency, access controls, and infrastructure consistency.\n\nWhat You’ll Do\nOwn AWS operations, infrastructure as code, CI/CD, environment configuration, and tested rollback procedures.\n\nLead on-call planning, incident coordination, observability, and capacity planning; ensure incident reviews lead to meaningful follow-up.\n\nStrengthen IAM, secrets management, patching, backups, recovery drills, and cloud cost controls in partnership with Security and Engineering.\n\nSet operational priorities, coach engineers, and maintain clear, useful runbooks.\n\nCoordinate release readiness with QA and product teams.\n\nWhat You’ll Bring\n6+ years of DevOps, SRE, or cloud engineering experience, including technical leadership and ownership of production incidents.\n\nHands-on experience with AWS, Linux, networking, infrastructure as code, CI/CD, and scripting.\n\nExperience withTerraform or OpenTofu and GitHub Actions is preferred.\n\nExperience setting service objectives and improving monitoring, disaster recovery, security controls, and cloud cost management. AWS certification is preferred.\n\nSoftware development and automation experience, including the ability to build and debug code independently with or without AI coding tools.\n\nEffective use of AI assistants and agents, with the judgment to review and test generated changes, protect sensitive data, and remain accountable for production operations.\n\nWhat Success Looks Like in Your First 90 Days\nDays 1-30: Audit infrastructure, incidents, access controls, delivery workflows, and cloud spend.\nDays 31-60: Define service objectives and on-call plans, then address a high-priority operational gap.\nDays 61-90: Test rollback and restoration procedures and present a roadmap for reliability and cost improvements.\nReporting and Partnerships\nReports to the Head of Engineering and leads delivery while coaching assigned engineers. Partners closely with the Principal Platform Engineer, Security, QA, and service owners.\nWhy Join\nBuild the operational foundation that helps Fanbase deliver faster and gives creators a platform they can depend on.\nJoin Us and Enjoy These Perks!\nCompetitive Salary: Earn a USD salary that matches your skills and experience.\n\nPaid Time Off: Generous PTO to support your work-life balance and recharge.\n\nHealth Insurance Subsidy: Financial assistance to support your healthcare coverage.\n\nAnnual Salary Reviews: Structured annual evaluations to recognize and reward performance.\n\nPaid Training & Certifications: Continuous support for professional growth and upskilling.\n\nReady to put your puzzle-solving skills to the test? 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